Gigaset Dune Manual page 60

Service (Customer Care)
Questions and answers
If you have any queries about the use of your telephone, suggested solutions are available on
our web-site at
www.gigaset.com/faq.
The table below also lists steps for troubleshooting.
The display is blank.
1. The handset is not activated.
¥
Hold down a.
2. The battery is empty.
¥
Charge the battery or replace it (
3. The key and display lock is activated.
¥
Hold down the hash key
" "
No Base flashes on the display.
1. The handset is outside the range of the base.
¥
Move the handset closer to the base.
2. The base is not activated.
¥
Check the base power adapter.
3. The base's range is reduced because Maximum Range is deactivated. ¥
Activate Maximum Range (
"Please register handset" or "Place handset in base" flashes on the display.
The handset has not yet been registered or was de-registered due to the registration of an additional handset
(more than six DECT registrations). ¥
Register the handset again (
The handset does not ring.
1. The ringtone is deactivated.
¥
Activate ringtone (
2. Call forwarding is set. ¥
Deactivate call forwarding (
3. The phone does not ring if the caller has withheld his number.
¥
Activate the ringtone for unknown calls (
4. The phone does not ring during a specific period or for certain numbers.
¥
Check time control for external calls (
You cannot hear a ringtone/dialling tone from the fixed line network.
The phone cord supplied has not been used or has been replaced by a new cord with the wrong pin
connections. ¥
Please always use the phone cord supplied or ensure that the pin connections are correct when
purchasing from a retailer (
The connection always terminates after approx. 30 seconds.
¥ A repeater (prior to Version 2.0) has been activated or deactivated (
Switch the handset off and back on again (
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥
Repeat the process, reset the system PIN to 0000 if required (
Forgotten system PIN.
¥
Reset the system PIN to 0000 (
58
¢
page 10).
#
.
¢
page 34) or reduce the distance between the handset and base.
¢
page 41).
¢
page 29).
¢
page 47).
¢
¢
page 30) .
¢
page 65).
¢
¢
page 33).
page 31).
¢
page 33).
page 17).
¢
page 33).