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Problem
The coffee froth is too light (de-
livered from the spout too fast)
The coffee froth is too dark
(delivered from the spout too
slowly)
After delivering coffee, the filter
remains attached to the coffee
outlet
The machine will not make any
drink and all the lights flash for
a few seconds
The machine does not function
and all the lights flash
No milk froth is formed when
making cappuccino
Cause
The pre-ground coffee is not pressed
down firmly enough
There is not enough pre-ground coffee
The pre-ground coffee is too coarse
The wrong type of pre-ground coffee is
being used
The pre-ground coffee is pressed down
too firmly
There is not enough pre-ground coffee
The espresso coffee outlet is blocked
The filter is blocked
The pre-ground coffee is too fine
The pre-ground coffee is too fine or damp Use pre-ground coffee for espresso coffee makers
Limescale in the water circuit
No water in the tank
The tank has been inserted incorrectly
and the valves on the bottom are not
open
The espresso coffee outlet is blocked
The filter is blocked
Limescale in the water circuit
Milk not cold enough
Frother dirty
Limescale in the water circuit
Solution
Press the pre-ground coffee more firmly
Increase the quantity of pre-ground coffee
Use only pre-ground coffee for espresso coffee
makers
Change the type of pre-ground coffee
Press the coffee down less firmly
Reduce the quantity of pre-ground coffee
Clean as described in section "11.3 Cleaning the
coffee outlet"
Clean as described in section "11.2 Cleaning the
coffee filters"
Use only pre-ground coffee for espresso coffee makers
only and make sure it is not too damp
Descale as described in section "12. Descaling"
Insert the portafilter again, deliver coffee, then
remove the portafilter
Fill the tank with water
Press the tank down lightly to open the valves on
the bottom
Clean as described in section "11.3 Cleaning the
coffee outlet"
Clean as described in section "11.2 Cleaning the
coffee filters"
Descale as described in section "12. Descaling"
Disconnect the machine immediately and contact
authorised Customer Services.
Always use milk at refrigerator temperature
Clean as described in section "Cleaning the steam
wand"
Descale as described in section "12. Descaling"
16
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