Canon LASER CLASS 2060P User Manual page 278

Problem
Cannot send a fax?
(continued)
If none of the above solve the problem, try unplugging the LASER
N
CLASS 2060P for at least five seconds, then plugging it back in. If the
problem persists, contact your local authorized Canon Facsimile Dealer.
Please note that any documents stored in memory will be erased unless
you plug it back in within 1 hour.
Images on faxes received
from the LASER CLASS
2060P are spotted or
dirty?
The LASER CLASS
2060P cannot send a fax
using ECM? (ECM TX
does not appear in the
LCD display when
sending.)
13-30
Frequently Asked Questions
Possible cause
There may be a problem with
the telephone line.
The receiving fax machine
may not be a G3 fax machine.
The receiving fax machine
may not be working
properly.
The document may not be
properly inserted in the
Automatic Document Feeder
(ADF).
The receiving fax machine
may not support ECM.
ECM receiving on the
receiving fax machine may
be turned off.
Solution
Make sure you have a dial
tone on the handset or
telephone. If not, contact
your local telephone
company.
Make sure the receiving fax
machine is compatible with
the LASER CLASS 2060P
(which is a G3 fax machine).
Check the LASER CLASS
2060P by making a copy. If
the image is clear, the
problem may be in the
receiving fax machine.
Remove the document and
feed it correctly into the
Automatic Document
Feeder (ADF).
If the receiving fax machine
does not support ECM, then
the LASER CLASS 2060P
sends the fax in normal
mode without error
checking.
If the receiving fax machine
does support ECM
reception, call the other
party and have them check
if ECM reception is turned
on.
Chapter 13