Siemens m50 Series User Manual page 46

1. QUESTION -- What is not covered in the SIEMENS ITS warranty?
ANSWER -- Equipment failures due to acts of God including damage by flood,
vehicles, lightning strikes, etc., or errors or damage in installation, or improperly
maintained equipment. Damage during transportation is not a failure within
warranty; the purchaser recourse is against the carrier.
2. QUESTION -- Must equipment always be returned to Austin?
ANSWER -- At SIEMENS ITS option, such repairs may be made by SIEMENS ITS
personnel in the field.
3. QUESTION -- What do I do in an emergency?
ANSWER -- Call SIEMENS ITS Technical Service Department before making any
expenditure of funds. At SIEMENS ITS option and with OUR prior approval, a
third party may be authorized to make such repairs. At the time of your call, the
details of the work to be done, charges and billing will be determined.
4. QUESTION -- May I rent or supply equipment for use while SIEMENS ITS
equipment is under repair and bill SIEMENS ITS?
ANSWER -- No. Backup equipment is the purchaser's responsibility.
5. QUESTION -- May I make some repairs without prior authorization and bill later?
ANSWER -- No, good business practice, just as you apply in your own business,
dictates that NO UNAUTHORIZED REPAIRS WILL BE PAID by SIEMENS ITS.
6. QUESTION -- What if it is found that the cause of a failure for which SIEMENS ITS
has made a Field Service trip was due to equipment not supplied by SIEMENS
ITS?
ANSWER -- Those service calls will be billed to you.
7. QUESTION -- When I have equipment under warranty repaired, or replaced, what
is my remaining warranty?
ANSWER -- Equipment will retain its warranted status, until the end of the
original warranty period given when the equipment was purchased. (See
Question 2)
8. QUESTION -- If I return equipment and it is found not to be defective, what will
happen?
ANSWER -- The cost of testing will be billed to you in such cases.
AUGUST 2005
EPAC300-M50 SERIES USER'S MANUAL
WARRANTY QUESTIONS AND ANSWERS
PAGE 45 OF 46