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If you experience a problem with this unit, check the chart below before calling for service.
SYMPTOM
Unit will not
turn on.
No sound.
The computer is not
recognizing the
player.
WMA files with DRM
will not playback.
All manuals and user guides at all-guides.com
TROUBLESHOOTING GUIDE
CAUSE
Battery is low/empty.
Power is not
turned on.
Headphones are not
inserted.
Volume is set too
low.
The media files
are corrupted.
No files are in the
player.
The player is not
securely connected.
Computer is not
compatible.
Incorrect downloading
methods.
Recharge battery as
described on page 7.
See page 25 for how to turn
on the power.
Insert headphones.
Raise the volume using the
Volume Up button.
Download uncorrupted files.
Upload files to the unit as
described on pages 15-21.
Make sure player is
securely connected.
Supported OS: Windows XP
or Vista with WMP11.
See page 20 to download
WMA files with DRM.
58
SOLUTION
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