Dell G5 SE 5505 Service Manual
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Dell G5 SE 5505 Service Manual

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Dell G5 SE 5505
Service Manual
Regulatory Model: P89F
Regulatory Type: P89F004
August 2021
Rev. A02

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Summary of Contents for Dell G5 SE 5505

  • Page 1 Dell G5 SE 5505 Service Manual Regulatory Model: P89F Regulatory Type: P89F004 August 2021 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................5 Safety instructions................................5 Working inside your computer............................ 5 After working inside your computer.......................... 7 Chapter 2: Removing and installing components................8 Recommended tools................................8 Screw list....................................8 Base cover.....................................9 Removing the base cover............................9 Installing the base cover.............................12 Memory module..................................
  • Page 4 Flashing the BIOS from the F12 One-Time boot menu..................61 Chapter 5: Troubleshooting......................62 Handling swollen Lithium-ion batteries........................62 SupportAssist diagnostics............................... 62 Recovering the operating system..........................63 System diagnostic lights..............................63 WiFi power cycle................................64 Flea power release................................64 Chapter 6: Getting help and contacting Dell................65 Contents...

  • Page 5: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
  • Page 6 ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: After Working Inside Your Computer

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 8: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #1 ● Flat-head screwdriver ●...

  • Page 9: Base Cover

    Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image USB 3.1 Type-C port System board M2x3 bracket Hinge brackets Palm-rest and keyboard M2.5x5 assembly Hinge brackets Display panel M2.5x2.5 Big Head Hinge brackets Display panel M2x2.5 I/O board Palm-rest and keyboard M2x3...
  • Page 10 Removing and installing components...
  • Page 11 Steps 1. Loosen the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the six screws (M2x7) that secure the base cover to the palm-rest and keyboard assembly. CAUTION: Do not pull on or pry the base cover from the side where the hinges are; doing so may damage the base cover.

  • Page 12: Installing The Base Cover

    Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure. Removing and installing components...

  • Page 13: Memory Module

    Steps 1. Connect the battery cable to the system board, if applicable. 2. Connect the LED cable to the system board, if applicable. 3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.

  • Page 14: Installing The Memory Module

    Steps 1. Turn the mylar to find the memory module. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-up. 3. Remove the memory module from the memory-module slot. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 15: Solid-State Drive-M.2 Slot One

    Steps 1. Turn the mylar to find the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly into the slot at an angle. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 16: Installing The 2230 Solid-State Drive In M.2 Slot One

    The following image indicates the location of the 2230 solid-state drive that is installed in M.2 slot one and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2x3) that secure the thermal shield to the solid-state drive and the system board. 2.
  • Page 17 Steps 1. Slide the solid-state drive mounting bracket into the slot on the system board, if it is not installed. 2. Align the notches on the solid-state drive with the SSD1 slot on the system board. 3. Slide the solid-state drive into the SSD1 slot on the system board. 4.

  • Page 18: Installing The 2280 Solid-State Drive In M.2 Slot One

    Installing the 2280 solid-state drive in M.2 slot one Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid- state drive in M.2 slot one.

  • Page 19: Solid-State Drive-M.2 Slot Two

    About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid- state drive in M.2 slot one. The following image indicates the location of the 2280 solid-state drive installed in M.2 slot one and provides a visual representation of the removal procedure.

  • Page 20: Installing The 2280 Solid-State Drive In M.2 Slot Two

    Steps 1. Remove the two screws (M2x3) that secure the solid-state drive bracket to the system board and the palm-rest and keyboard assembly. 2. Lift the solid-state drive bracket off the solid-state drive. 3. Slide and lift the solid-state drive off the SSD2 slot on the system board. Installing the 2280 solid-state drive in M.2 slot two Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure.

  • Page 21: Battery

    Steps 1. Align the notches on the solid-state drive with the SSD2 slot on the system board. 2. Slide the solid-state drive into the SSD2 slot on the system board. 3. Place the solid-state drive bracket on the solid-state drive. 4.

  • Page 22: Installing The 3-Cell Battery

    Steps 1. Remove the two screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 2. Disconnect the battery cable from the system board, if applicable. 3. Lift the battery off the palm-rest and keyboard assembly. Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 23: Removing The 4-Cell Battery

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1.

  • Page 24: Installing The 4-Cell Battery

    Steps 1. Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 2. Disconnect the battery cable from the system board, if applicable. 3. Lift the battery off the palm-rest and keyboard assembly. Installing the 4-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 25: Wireless Card

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1.

  • Page 26: Installing The Wlan Card

    Steps 1. Remove the screw (M2x3) that secures the WLAN card to the system board. 2. Remove the bracket that secures the WLAN card to the system board. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN-card slot. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 27 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 28: Speakers

    Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the speakers and provides a visual representation of the removal procedure. Steps 1.

  • Page 29: Coin-Cell Battery

    Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers.

  • Page 30: Installing The Coin-Cell Battery

    Steps Using a plastic scribe, pry the coin-cell battery out of the coin-cell battery slot on the system board. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 31: Power-Adapter Port

    Steps 1. Place the coin-cell battery in the coin-cell battery slot with the positive side facing up. 2. Snap the coin-cell battery into place. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.

  • Page 32: Installing The Power-Adapter Port

    Steps 1. Remove the screw (M2x3) on the power-adapter port-bracket that secures the power-adapter port to the system board. 2. Remove the power-adapter port-bracket from the system board. 3. Peel the mylar that covers the power-adapter port-cable connection on the system board. 4.

  • Page 33: Fans

    Steps 1. Place the power-adapter port into the slot and adhere the power-adapter port cable on the palm rest and keyboard assembly. 2. Connect the power-adapter port cable to the system board. 3. Adhere the mylar that covers the power-adapter port cable connection on the system board. 4.

  • Page 34: Installing The Left Fan

    Steps 1. Disconnect the fan cable from the system board. 2. Note the routing of the WLAN cable and remove the WLAN cable from the left fan. 3. Remove the two (M2x3) screws that secure the left fan to the system board. 4.

  • Page 35: Removing The Right Fan

    Steps 1. Align and place the left fan on the palm-rest and keyboard assembly. 2. Route the WLAN cable through the routing guides on the fan. 3. Connect the left-fan cable to the system board. 4. Replace the two (M2x3) screws to secure the left fan to the palm-rest and keyboard assembly. Next steps 1.

  • Page 36: Installing The Right Fan

    About this task The following image indicates the location of the right fan and provides a visual representation of the installation procedure. Steps 1. Disconnect the right-fan cable from the system board. 2. Remove the two (M2x3) screws that secure the right fan to the system board. 3.

  • Page 37: Heat Sink

    Steps 1. Align and place the right fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws to secure the right fan to the palm-rest and keyboard assembly. 3. Connect the right-fan cable to the system board. Next steps 1.

  • Page 38: Installing The Heat Sink

    Steps 1. In the reverse sequential order (8>7>6>5>4>3>2>1), loosen the eight captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure.

  • Page 39: I/O Board

    Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the eight captive screws that secure the heat sink to the system board.

  • Page 40: Installing The I/O Board

    3. Remove the left fan. About this task The following image indicates the location of the I/O board and provides a visual representation of the removal procedure. Steps 1. Lift the latch to disconnect the I/O-board cable from the I/O board. 2.

  • Page 41: Display Assembly

    Steps 1. Align and place the I/O board on the palm-rest and keyboard assembly. 2. Install the three screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 3. Connect the I/O-board cable to the I/O board. Next steps 1.
  • Page 42 About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure. Steps 1. Disconnect the display cable from the system board. 2. Remove the four screws (M2.5x5) that secure the display hinges to the system board. 3.

  • Page 43: Installing The Display Assembly

    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display assembly and provides a visual representation of the installation procedure.
  • Page 44 Steps 1. Align the display assembly on the palm-rest and keyboard assembly. 2. Align the screw holes on the display hinges with screw holes on the system board. 3. Replace the four screws (M2.5x5) that secure the display hinges to the system board. 4.

  • Page 45: System Board

    2. Install the base cover. 3. Follow the procedure in After working inside your computer. System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4.
  • Page 46 Steps 1. Open the latch and disconnect the power-button cable from the system board. Removing and installing components...

  • Page 47: Installing The System Board

    2. Open the latch and disconnect the keyboard cable from the system board. 3. Open the latch and disconnect the keyboard-backlight cable from the system board. 4. Open the latch and disconnect the touchpad cable from the system board. 5. Remove the two (M2x3) screws that secure the USB Type-C bracket to the system board. 6.
  • Page 48 Steps 1. Connect the I/O board cable to the system board. 2. Turn the system board to the front and align and place the system board on the palm-rest and keyboard assembly. 3. Replace the two (M2x2) screws that secure the system board to the palm-rest and keyboard assembly. 4.

  • Page 49: Touchpad

    8. Follow the procedure in After working inside your computer. Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the memory modules. 5. Remove the wireless card.

  • Page 50: Installing The Touchpad

    Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the touchpad and provides a visual representation of the installation procedure. Steps 1.

  • Page 51: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the memory modules. 5. Remove the wireless card. 6.
  • Page 52 About this task Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the system board. 2. Install the power-adapter port. 3. Install the display assembly. 4. Install the heat sink. 5. Install the speakers. 6. Install the touchpad. 7.

  • Page 53: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 54: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 55: System Setup Options

    System setup options NOTE: Depending on your computer and its installed devices, the items listed in this section may or may not appear. Table 4. System setup options—Main menu Main System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/yyyy format.
  • Page 56 Table 5. System setup options—Advanced menu (continued) Advanced NOTE: If USB PowerShare is enabled, a device connected to the USB PowerShare connector may not wake the computer. Default: Disabled SATA Operation Allows you to configure the operating mode of the integrated SATA hard drive controller.
  • Page 57 Default: Disabled SupportAssist System Resolution Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enables or disables the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 58: System And Setup Password

    Default: Enabled WINDOWS SMM SECURITY MITIGATIONS TABLE Enables or disables configuration of platform features on (WSMT) Dell Client Systems with WSMT-enabled BIOS. Default: Enabled Table 7. System setup options—Boot menu Boot Fast Boot Enables or disables the fast boot option.

  • Page 59: Assigning A System Setup Password

    CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended. NOTE: System and setup password feature is disabled. Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set.

  • Page 60: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 61: Flashing The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 62: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 63: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 64: Wifi Power Cycle

    Table 10. LED codes (continued) Diagnostic light codes Problem description Recovery image found but invalid Power-rail failure System BIOS Flash incomplete Camera status light: Indicates whether the camera is in use. ● Solid white — Camera is in use. ● Off — Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.

  • Page 65: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 11. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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