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• No Fault Found (NFF); any costs incurred where it is found
that the Toughbook/Toughpad is functioning normally ("No
Fault Found"). Panasonic reserves the right to charge the
logistics cost and inspection fee for every NFF case directly to
the customer.
• Negligence, abuse, misuse; Abuse or misuse in respect of
the Toughbook/Toughpad including but not limited to: damage,
malfunction or failure resulting from use of incorrect voltages,
incorrect installation, accident, misuse, neglect, buildup of dirt
or dust, abuse, maladjustment of customer controls, mains
supply problems, thunderstorm activity, infestation by insects or
vermin, tampering or repair by unauthorised persons (including
unauthorised alterations), exposure to abnormally corrosive
conditions or any foreign object or matter having entered the
product.
• Tolerance on LCD defect; The Warranty excludes 3 or less
faulty pixels on screen.
• Wear and Tear; The cost of remedying or making good solely
due to:
– Wear and Tear, gradual deterioration or oxidisation,
gradually developing defects, cracks, flaws or fractures;
– Scratching or chipping of any surfaces.
• Data:
– Loss of or damage to Internal Data. It is the customer's
responsibility to backup all data from the hard disk drive
before sending equipment for repair. If a problem is related to
the HDD or SSD, or the HDD or SSD has to be replaced,
Panasonic will only reload the factory pre-installed software
for the product onto the replacement drive.
– Loss of or damage to External Data carrying material and the
value to you of data stored on your Toughbook/Toughpad
device. External data carrying materials and any computer
program or data information recorded thereon unless stated
above.
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