Dell Vostro 3481 Service Manual
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Dell Vostro 3481 Service Manual

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Vostro 3481
Service Manual
Regulatory Model: P89G
Regulatory Type: P89G004

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Summary of Contents for Dell Vostro 3481

  • Page 1 Vostro 3481 Service Manual Regulatory Model: P89G Regulatory Type: P89G004...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer......................6 Safety instructions.................................6 Before working inside your computer........................... 6 Safety precautions................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................8 Transporting sensitive components..........................8 After working inside your computer..........................9 2 Technology and components......................10 DDR4......................................10 HDMI 1.4....................................11 USB features..................................12...
  • Page 4 Installing the hard drive assembly..........................31 Hard drive..................................... 32 Removing the hard drive ............................. 32 Installing the hard drive ..............................33 System fan................................... 34 Removing the system fan.............................34 Installing the system fan............................... 36 Heat sink....................................38 Removing the heatsink - UMA.............................38 Installing the heatsink - UMA............................38 Removing the heatsink- Discrete..........................
  • Page 5 Enhanced Pre-Boot System Assessment (ePSA) diagnostics..................88 Running the ePSA diagnostics.............................88 System diagnostic lights..............................88 Flashing BIOS (USB key)..............................89 Flashing the BIOS................................90 Backup media and recovery options..........................90 WiFi power cycle................................. 90 Flea power release................................90 5 Getting help..........................92 Contacting Dell..................................92 Contents...

  • Page 6: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Safety Precautions

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 9: After Working Inside Your Computer

    4. Keep the load close. The closer it is to your spine, the less force it exerts on your back. 5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your body and back.

  • Page 10: Technology And Components

    Technology and components NOTE: Instructions provided in this section are applicable on computers shipped with Windows 10 operating system. Windows 10 is factory-installed with this computer. Topics: • DDR4 • HDMI 1.4 • USB features • Intel Optane memory DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM.

  • Page 11: Hdmi 1.4

    Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on.

  • Page 12: Usb Features

    • HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers.

  • Page 13: Intel Optane Memory

    With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) —...

  • Page 14: Enabling Intel Optane Memory

    • 7th Generation or higher Intel Core i3/i5/i7 processor • Windows 10 64-bit version or higher • Intel Rapid Storage Technology driver version 15.9.1.1018 or higher Table 2. Intel Optane memory specifications Feature Specifications Interface PCIe 3x2 NVMe 1.1 Connector M.2 card slot (2230/2280) Configurations supported •...

  • Page 15: Disassembly And Reassembly

    Disassembly and reassembly Secure Digital Card Removing the SD card Prerequisites 1. Follow the procedure in Before working inside your computer. Steps 1. Push the SD card to release it from the computer. 2. Slide the SD card out of the computer. Installing the SD card Steps Slide the SD card into the slot until it clicks into place.

  • Page 16: Base Cover

    Next steps 1. Follow the procedure in after working inside your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card Steps 1. Loosen the three captive screws [1]. 2.
  • Page 17 3. Pry the base cover from the top-right corner [1] and continue to open the right side of the base cover [2]. 4. Lift the left side of the base cover and remove it off the system [3]. Disassembly and reassembly...

  • Page 18: Installing The Base Cover

    Installing the base cover Steps 1. Place the base cover on the palmrest and keyboard assembly [1]. 2. Press on the right side of the base cover till it snaps into place [2, 3] 3. Tighten the three captive screws and replace the six (M2.5x6) screws that secure the base cover to the palmrest and keyboard assembly [1, 2].

  • Page 19: Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 20: Removing The Battery

    Removing the battery Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD card 3. Remove the base cover Steps 1. Disconnect the battery cable from the system board [1]. 2. Remove the four (M2x3) screws that secure the battery to the palmrest and keyboard assembly [2]. 3.

  • Page 21: Memory Modules

    Next steps 1. Install the base cover 2. Install the SD card 3. Follow the procedure in after working inside your computer Memory modules Removing the memory module Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD card 3.

  • Page 22: Installing The Memory Module

    Installing the memory module Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle [1]. 3. Press the memory module down until the clips secure it [2]. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 23: Wlan Card

    Next steps 1. Replace the battery 2. Replace the base cover 3. Replace the SD memory card 4. Follow the procedure in after working inside your computer WLAN card Removing the WLAN card Prerequisites 1. Follow the procedure in before working inside your computer 2.

  • Page 24: Installing The Wlan Card

    Installing the WLAN card About this task CAUTION: To avoid damage to the WLAN card, do not place any cables under it. Steps 1. Insert the WLAN card into the connector on the system board [1]. 2. Connect the WLAN cables to the connectors on the WLAN card [2]. 3.

  • Page 25: Solid-State Drive/Intel Optane Memory Module

    Next steps 1. Install the battery 2. Install the base cover 3. Install the SD card 4. Follow the procedure in after working inside your computer Solid-state drive/Intel Optane memory module Removing the M.2 2280 Solid-state drive or Intel Optane memory - Optional Prerequisites 1.

  • Page 26: Installing The M.2 2280 Solid-State Drive Or Intel Optane Memory - Optional

    Installing the M.2 2280 Solid-state drive or Intel Optane memory - Optional Steps 1. Slide and insert the tab solid-state drive/Intel Optane into the solid-state drive/Intel Optane slot [1, 2]. 2. Tighten the captive screw that secures the thermal plate to the palmrest and keyboard assembly [3]. 3.

  • Page 27: Installing The M.2 2230 Solid-State Drive

    4. Turn the thermal plate over. 5. Remove the single (M2x2) screw that secures the solid-state drive to the thermal plate [1]. 6. Lift the solid-state drive off the thermal plate [2]. Installing the M.2 2230 Solid-state drive Steps 1. Place the solid-state drive into the slot of the thermal plate [1]. 2.

  • Page 28: Coin-Cell Battery

    Next steps 1. Install the battery 2. Install the base cover 3. Install the SD card 4. Follow the procedure in after working inside your computer Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in before working inside your computer 2.

  • Page 29: Installing The Coin-Cell Battery

    Installing the coin-cell battery Steps 1. With the positive-side facing up, insert the coin-cell battery into the battery socket on the I/O board [1]. 2. Press the battery until it clicks into place [2]. Disassembly and reassembly...

  • Page 30: Hard Drive Assembly

    Next steps 1. Install the battery 2. Install the base cover 3. Install the SD card 4. Follow the procedure in after working inside your computer Hard drive assembly Removing the hard drive assembly Prerequisites 1. Follow the procedure in before working inside your computer 2.

  • Page 31: Installing The Hard Drive Assembly

    Installing the hard drive assembly Steps 1. Align the screw holes on the hard drive assembly with the screw holes on the palm rest and keyboard assembly [1]. 2. Replace the four (M2x3) screws that secure the hard drive assembly to the palm rest and keyboard assembly [2]. 3.

  • Page 32: Hard Drive

    Next steps 1. Install the battery 2. Install the base cover 3. Install the SD card 4. Follow the procedure in after working inside your computer Hard drive Removing the hard drive Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 33: Installing The Hard Drive

    2. Remove the four screws (M3x3) that secure the hard drive bracket to the hard drive [1]. 3. Lift the hard drive bracket off the hard drive [2]. Installing the hard drive Steps 1. Align the screw holes on the hard drive bracket with the screw holes on the hard drive [1]. 2.

  • Page 34: System Fan

    3. Connect the interposer to the hard drive assembly. Next steps 1. Install the hard drive assembly. 2. Install the battery 3. Install the base cover 4. Install the SD card 5. Follow the procedure in after working inside your computer System fan Removing the system fan Prerequisites...
  • Page 35 5. Remove the hard drive assembly Steps 1. Disconnect the display cable [1] and system fan cable [2] from the system board. 2. Unroute the display cable from the system board [3] 3. Remove the two (M2x5) screws that secure the fan on to the plamrest and keyboard assembly and then lift the system fan off the system.

  • Page 36: Installing The System Fan

    Installing the system fan Steps 1. Align the screw holes on the fan with the screw holes on to the palm rest and keyboard board assembly [1]. 2. Replace the two (M2x5) screws that secure the fan to the palm rest and keyboard board assembly [2]. Disassembly and reassembly...
  • Page 37 3. Route the display cable through the routing guides on the fan [1]. 4. Connect the display cable and fan cable to the system board [2, 3]. Next steps 1. Install the battery 2. Install the base cover Disassembly and reassembly...

  • Page 38: Heat Sink

    3. Install the SD card 4. Follow the procedure in after working inside your computer Heat sink Removing the heatsink - UMA Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the base cover 4.

  • Page 39: Removing The Heatsink- Discrete

    Next steps 1. Replace the system fan 2. Replace the hard drive assembly 3. Replace the battery 4. Replace the base cover 5. Replace the SD memory card 6. Follow the procedure in after working inside your computer Removing the heatsink- Discrete Prerequisites 1.

  • Page 40: Installing The Heatsink- Discrete

    Installing the heatsink- Discrete Steps 1. Place the heatsink on the system board and align the screw holes on the heatsink with the screw holes on the system board [1]. 2. Replace the three (M2x3) screws that secure the heatsink to the system board [2]. 3.

  • Page 41: Vga Daughterboard

    Next steps 1. Install the battery. 2. Install the base cover. 3. Install the card. 4. Follow the procedures in After working inside your computer. VGA Daughterboard Removing the VGA daughterboard Prerequisites 1. Follow the procedure in before working inside your computer 2.

  • Page 42: Installing The Vga Daughterboard

    Installing the VGA daughterboard Steps 1. Place the VGA daughterboard and align the screw holes on the VGA daughterboard with the screw holes on the palm rest and keyboard assembly [1]. 2. Replace the two (M2x3) screws that secure the VGA daughterboard on the palm rest and keyboard assembly [2]. 3.

  • Page 43: Speakers

    Speakers Removing the speakers Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the base cover 4. Remove the battery Steps 1. Disconnect the speaker cable from the system board [1]. 2.
  • Page 44 3. Lift the speakers, along with the cable, off the palm rest and keyboard assembly. Disassembly and reassembly...

  • Page 45: Installing The Speakers

    Installing the speakers About this task NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the speakers. Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm rest and keyboard assembly. 2.

  • Page 46: Io Board

    Next steps 1. Install the battery 2. Install the base cover 3. Install the SD memory card 4. Follow the procedure in after working inside your computer IO board Removing the IO board Prerequisites 1. Follow the procedure in before working inside your computer 2.
  • Page 47 4. Remove the two (M2x4) screws that secure the I/O board to the palm rest and keyboard assembly [1]. 5. Lift the I/O board, along with the cable, off the palm rest and keyboard assembly [2]. Disassembly and reassembly...

  • Page 48: Installing The Io Board

    Installing the IO board Steps 1. Using the alignment posts, place the I/O board on the palm rest and keyboard assembly [1]. 2. Replace the two (M2x4) screws that secure the I/O board to the palm rest and keyboard assembly [2]. 3.

  • Page 49: Touchpad

    Next steps 1. Install the speakers 2. Install the battery 3. Install the base cover 4. Install the SD memory card 5. Follow the procedure in after working inside your computer Touchpad Removing the touch pad assembly Prerequisites 1. Follow the procedure in before working inside your computer 2.
  • Page 50 3. Open the latch and disconnect the touch pad cable from the system board [1]. 4. Peel the tape that secures the touch pad to the palmrest and keyboard assembly [2]. 5. Remove the four (M2x2) screws that secure the touch pad to the palmrest and keyboard assembly [1]. 6.

  • Page 51: Installing The Touch Pad Assembly

    Installing the touch pad assembly About this task NOTE: Ensure that the touch pad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap on either sides of the touch pad is equal. Steps 1. Place the touch pad into the slot on the palmrest and keyboard assembly [1]. 2.
  • Page 52 3. Adhere the tape that secures the touch pad to the palmrest and keyboard assembly [1]. 4. Slide the touch pad cable into its connector on the system board and close the latch to secure the cable [2]. 5. Place the touch pad bracket into the slot on the palmrest and keyboard assembly [1]. 6.

  • Page 53: Display Assembly

    Next steps 1. Install the battery 2. Install the base cover 3. Install the SD card 4. Follow the procedure in after working inside your computer Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in before working inside your computer 2.
  • Page 54 4. Remove the four (M2.5x6) screws that secure the left and right hinges to the system board, and palmrest and keyboard assembly. Disassembly and reassembly...
  • Page 55 5. Lift the palmrest and keyboard assembly at an angle. 6. Slide and remove the palmrest and keyboard assembly off the display assembly. Disassembly and reassembly...
  • Page 56 7. After performing all the preceding steps, you are left with display assembly. Disassembly and reassembly...

  • Page 57: Installing The Display Assembly

    Installing the display assembly Steps 1. Align and place the palmrest and keyboard assembly under the hinges on the display assembly [1]. 2. Press the hinges down on the system board, and palmrest and keyboard assembly [2]. 3. Replace the four (M2.5x6) screws that secure the left and right hinges to the system board, and palmrest and keyboard assembly. Disassembly and reassembly...
  • Page 58 4. Route the display cable through the routing guides on the palmrest and keyboard assembly [1, 2]. 5. Connect the display cable to the connector on the system board [3]. 6. Affix the antenna cables to the system board [4]. Disassembly and reassembly...

  • Page 59: Power-Button Board

    Next steps 1. Install the hard drive assembly 2. Install the WLAN 3. Install the battery 4. Install the base cover 5. Install the SD card 6. Follow the procedure in after working inside your computer Power-button board Removing the power button board Prerequisites 1.

  • Page 60: Installing The Power Button Board

    Steps 1. Open the latch and disconnect the power button board cable from the system [1]. 2. Peel the power button cable off the palmrest and keyboard assembly [2]. 3. Remove the two (M2x3) screws that secure the power button board to the palmrest and keyboard assembly [3]. 4.

  • Page 61: Power Button

    Next steps 1. Install the display assembly 2. Install the hard drive assembly 3. Install the VGA daughterboard 4. Replace the system fan 5. Replace the WLAN 6. Install the battery 7. Install the base cover 8. Install the SD card 9.

  • Page 62: Installing The Power Button

    10. Remove the power button board Steps Lift the power button off the palmrest and keyboard assembly. Installing the power button Steps Using the alignment posts, align and place the power button on the palmrest and keyboard assembly. Disassembly and reassembly...

  • Page 63: System Board

    Next steps 1. Install the power button board 2. Install the display assembly 3. Install the hard drive assembly 4. Install the system fan 5. Install the VGA daughterboard 6. Replace the WLAN 7. Install the battery 8. Install the base cover 9.
  • Page 64 12. Remove the power button board Steps 1. Disconnect the following cables from the system board: a) Power adapter port cable [1]. b) eDP cable [2]. c) VGA daughterboard cable [3] d) IO board cable [4]. e) Touchpad cable [5]. f) Keyboard cable [6].
  • Page 65 4. Disconnect the VGA daughterboard cable from the system board [1]. 5. Lift the system board off the palm-rest and keyboard assembly [2]. Disassembly and reassembly...

  • Page 66: Installing The System Board

    Installing the system board Steps 1. Connect the VGA daughterboard cable to the system board [1]. 2. Flip and place the system board on the palmrest and keyboard assembly [2]. 3. Align the screw hole on the system board with the screw hole on the palmrest and keyboard assembly [1]. 4.
  • Page 67 5. Connect the following cables to the system board: a) Speaker cable [1]. b) Keyboard cable [2]. c) Touchpad cable [3]. d) IO board cable [4]. e) VGA daughterboard cable [5] f) eDP cable [6]. g) Power adapter port cable [7]. Disassembly and reassembly...

  • Page 68: Power-Adapter Port

    Next steps 1. Install the power button board 2. Install the display assembly 3. Replace the heatsink 4. Install the system fan 5. Install the hard drive assembly 6. Install the memory module 7. Install the 8. Install the WLAN 9.

  • Page 69: Installing The Power Adapter Port

    5. Remove the WLAN 6. Remove the SSD card 7. Remove the memory module 8. Remove the hard drive assembly 9. Remove the system fan 10. Remove the heatsink 11. Remove the display assembly 12. Remove the power button board 13.

  • Page 70: Display Bezel

    Next steps 1. Install the system board 2. Install the power button board 3. Install the display assembly 4. Install the hard drive assembly 5. Install the system fan 6. Install the heatsink 7. Install the SSD card 8. Install the memory module 9.
  • Page 71 4. Remove the battery 5. Remove the WLAN 6. Remove the hard drive assembly 7. Remove the display assembly Steps 1. Push both sides of the display-hinge cover and lift it from the display back-cover and antenna assembly. 2. Pry the display bezel to release it from the display back-cover and antenna assembly [1]. 3.

  • Page 72: Installing The Display Bezel

    Installing the display bezel Steps 1. Align the display bezel with the display back-cover and antenna assembly, and then gently snap the display bezel into place [1, 2]. Disassembly and reassembly...
  • Page 73 2. Insert the tabs on the display-hinge cover to the slots on the display back-cover and antenna assembly. 3. Snap the display-hinge cover into place. Disassembly and reassembly...

  • Page 74: Camera

    Next steps 1. Install the display assembly 2. Install the hard drive assembly 3. Install the WLAN card 4. Install the battery 5. Install the base cover 6. Install the SD card 7. Follow the procedure in after working inside your computer.

  • Page 75: Installing The Camera

    10. Remove the display bezel Steps 1. Using a plastic scribe, gently pry the camera off the display back-cover and antenna assembly [1]. 2. Disconnect the camera cable from the camera module [2]. 3. Lift the camera module from the display back-cover and antenna assembly [3]. Installing the camera Steps 1.

  • Page 76: Display Panel

    Next steps 1. Install the display bezel 2. Install the display assembly 3. Install the hard drive assembly 4. Install the WLAN 5. Install the battery 6. Install the base cover 7. Install the SD card 8. Follow the procedure in after working inside your computer Display panel Removing the display panel...
  • Page 77 9. Remove the display assembly 10. Remove the display bezel Steps 1. Remove the four (M2x2) screws that secure the display panel to the display back-cover and antenna assembly [1]. 2. Lift the display panel and turn it over [2]. 3.

  • Page 78: Installation The Display Panel

    Installation the display panel Steps 1. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable [1]. 2. Adhere the tape that secures the display cable to the back of the display panel [2]. Disassembly and reassembly...
  • Page 79 3. Turn the display panel over and place it on the display back-cover and antenna assembly [3]. 4. Align the screw holes on the display panel with the screw holes on the display back-cover and antenna assembly [1]. 5. Replace the four (M2x2) screws that secure the display panel to the display back-cover and antenna assembly [2]. Disassembly and reassembly...

  • Page 80: Display Hinges

    Next steps 1. Install the display bezel 2. Install the display assembly 3. Install the hard drive assembly 4. Install the WLAN 5. Install the battery 6. Install the base cover 7. Install the SD card 8. Follow the procedure in after working inside your computer Display hinges Removing the display hinges...

  • Page 81: Installing The Display Hinges

    9. Remove the display assembly 10. Remove the display bezel 11. Remove the display panel Steps 1. Remove the 10 (M2.5x2.5) screws that secure the hinges to the display back-cover and antenna assembly [1]. 2. Lift the hinges and brackets off the display back-cover and antenna assembly [2]. Installing the display hinges Steps 1.

  • Page 82: Display Cable

    Next steps 1. Install the display panel 2. Install the display bezel 3. Install the display assembly 4. Install the hard drive assembly 5. Install the WLAN 6. Install the battery 7. Install the base cover 8. Install the SD card 9.

  • Page 83: Installing The Display Cable

    8. Remove the VGA daughterboard 9. Remove the display assembly 10. Remove the display bezel 11. Remove the display panel 12. Remove the display hinges Steps 1. Remove the camera cable and the display cable from the routing guides on the display back-cover and antenna assembly [1]. 2.

  • Page 84: Display Back-Cover And Antenna Assembly

    Next steps 1. Install the camera 2. Install the display hinge 3. Install the display panel 4. Install the display bezel 5. Install the display assembly 6. Install the hard drive assembly 7. Install the WLAN 8. Install the battery 9.
  • Page 85 6. Remove the hard drive assembly 7. Remove the system fan 8. Remove the VGA daughterboard 9. Remove the display assembly 10. Remove the display bezel 11. Remove the display panel 12. Remove the camera 13. Remove the display cable About this task After performing all the preceding steps, you are left with the display back-cover.

  • Page 86: Installing The Display Back-Cover

    Installing the display back-cover About this task Place the display back-cover on a clean and flat surface. Next steps 1. Install the display cable 2. Install the camera 3. Install the display hinge 4. Install the display panel 5. Install the display bezel 6.
  • Page 87 3. Remove the base cover 4. Remove the battery 5. Remove the memory module 6. Remove the WLAN 7. Remove the speakers 8. Remove the coin-cell battery 9. Remove the hard drive assembly 10. Remove the system fan 11. Remove the heatsink 12.

  • Page 88: Troubleshooting

    Running the ePSA diagnostics Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 89: Flashing Bios (Usb Key)

    4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu.

  • Page 90: Flashing The Bios

    9. Double-click the BIOS update file icon and follow the instructions on the screen. Backup media and recovery options Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options.
  • Page 91 2. Disconnect the power adapter from your computer. 3. Press and hold the power button for 15 seconds to drain the flea power. 4. Connect the power adapter to your computer. 5. Turn on your computer. Troubleshooting...

  • Page 92: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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