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Table of Contents
Troubleshooting
Related Manuals for Olivetti CRF7100
Summary of Contents for Olivetti CRF7100
- Page 1 int'l ERRORS AND TROUBLESHOOTING H REGISTER...
- Page 2 Telecom Italia Group Via Jervis, 77 - 10015 Ivrea (TO) Copyright © 2012, by Olivetti All rights reserved. This manual describes the CRF7100 cash register sold with the name int’l NETTUN@7000 , and provides information of a general nature necessary for using the cash register for the first time.
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Page 3: Table Of Contents
TABLE OF CONTENTS ERRORS AND TROUBLESHOOTING .......... 1 ERROR MESSAGES ..............3 EJ MESSAGES....................3 GENERAL ERRORS LIST................4 OPERATOR MANAGEMENT ERRORS ............6 EJ ERRORS....................6 CHIPCARD ERRORS..................7 SLIP PRINTER ERRORS ................7 TROUBLESHOOTING ..................8 SOFTWARE APPLICATION RESET ..........9 RAM RESET PROCEDURE............10... - Page 4 The crossed dustbin symbol on the device means that: - When it to be disposed of, the device is to be taken to the equipped waste collection centres and is to be handled separately from urban waste; - Olivetti guarantees the activation of the treatment, collection, recycling disposal...
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Page 5: Errors And Troubleshooting
ERRORS AND TROUBLESHOOTING This document is provided to help the user understand the error messages that appear on the touch screen and to handle situations where the cash register does not function correctly. The various types of error message that may appear on the touch screen are listed in the following tables. - Page 6 Switch the cash register off and on again using the power key Check if normal operating conditions have been restored. Disconnect the power cord from the electrical socket (220V), wait approx. 20 seconds then reinsert the cord into the socket. Press the key.
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Page 7: Error Messages
ERROR MESSAGES Dialogue boxes are displayed on the touch screen when an error occurs. In the dialogue box you can select: • OK to confirm that you have accepted notification of a critical error • Yes/No to accept or cancel a cash register notification relating to a configuration setting or other condition that has occurred during normal operation. -
Page 8: General Errors List
GENERAL ERRORS LIST MESSAGE CAUSE Appears when a sales ticket is open and an attempt is made to RETURN TO REG change the operating mode of the cash register. Appears when the maximum capacity is exceeded, for MAX.LIM.EXCEEDED example, when configuring descriptors. LESS MIN.LIMIT Appears when the minimum limit is exceeded. - Page 9 MESSAGE CAUSE Appears when the Z10 report results as still open and the user wants to END Z10 REP. perform another operation. Appears when there are communication problems or errors are detected PRINTER DISCNNCTD when printing invoices or receipts on a slip printer. Appears when an invalid value is inserted, for example, because it is outside WRONG VALUE the range of allowed values.
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Page 10: Operator Management Errors
OPERATOR MANAGEMENT ERRORS MESSAGE CAUSE Appears during operating mode (the operator requested is not NOT PRESENT present). OPERATOR NOT The operator activated is not enabled or not programmed. ACTIVE Appears when the operator is active and you enter option 601 to OPERATOR ACTIVE modify their personal details. -
Page 11: Chipcard Errors
CHIPCARD ERRORS MESSAGE CAUSE CHIPCARD ERROR An error has occurred while programming the chipcard. INVALID CHIPCRD The chipcard is invalid. The chipcard has expired. The current date is greater than or equal CHIPCARD EXPIRED to the expiry date written on the card. DEALER CODE Appears when an error occurs for the dealer code. -
Page 12: Troubleshooting
TROUBLESHOOTING PROBLEM POSSIBLE CAUSE SOLUTION Temporary power failure The machine does not Disconnect the power cord from the while performing an operation power on. electrical socket, wait approx. 20 on the machine. seconds then reinsert the cord into The machine does not Too rapid disconnection and perform the functions reconnection of the power... -
Page 13: Software Application Reset
SOFTWARE APPLICATION RESET When error conditions occur that block the use of the cash register - even after powering it off and on again (both by pressing the On/Off key and also removing the 220V power supply cord, as described in step 1 on page 2), you must perform a software application reset operation to restore normal operating conditions. -
Page 14: Ram Reset Procedure
RAM RESET PROCEDURE If after powering the cash register off and on (both by pressing the On/Off key and by disconnecting the 220V power supply cord, as described in step 1 on page 2), and after performing the operation reset procedure, the cash register has still not returned to a normal operating condition, proceed as follows. - Page 15 5. Keeping the cash register upside down, remove the screws indicated in the figure that fix the upper cover of the casing (1) to the base (2). 6. Turn the cash register over again, returning it to its normal position, and remove the clamp screw indicated in the figure below.
- Page 16 7. Rotate the cash register by approximately 180° to allow the upper cover to be raised. 8. Applying a slight upward force (1), raise the upper cover of the case. 9. Release the front restrainers (2), taking care not to disconnect the connectors inside on the controller board.
- Page 17 10. Identify the K1 reset microswitch illustrated in the figure. Press the K1 reset microswitch present on the controller board and keep it pressed. 11. With the K1 RESET microswitch pressed, power on the cash register by pressing the key on the operator panel. Power key 12.
- Page 18 14. Reposition the upper cover with the paper compartment cover, then screw on again the clamp screw indicated in the figure below. 15. Fix the cover, screwing on again the screws indicated in the figure that fix the upper cover of the casing (1) to the base (2). 16.
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