Summary of Contents for VeriFone VX 520 GPRS CTLS
- Page 1 VX 520 GPRS CTLS Installation Guide VeriFone Part Number DOC252-063-EN-A, Revision A.1...
- Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
External Dimensions ......... . . 31 VX 520 GPRS CTLS I... - Page 4 VeriFone Cleaning Kit ........
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Page 5: Preface
Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone. Related To learn more about the VX 520 GPRS CTLS terminal, refer to the following set of Documentation documents: VPN DOC252-061-EN... -
Page 6: Conventions And Acronyms
Table 2 Acronym Definitions Acronym Definitions Alternating Current Automated Teller Machine Central Processing Unit Check Reader CTLS Contactless Direct Current Europay MasterCard and VISA GPRS General Packet Radio Service Internal Thermal Printer VX 520 GPRS CTLS I NSTALLATION UIDE... - Page 7 Micromodule-Size Security Access Module Payment Card Industry PIN-Entry Devices Personal Identification Number Random Access Memory RJ-11 Registered Jack 11 RJ-45 Registered Jack 45 RS-232 Recommended Standard 232 Security Access Module Subscriber Identity Module VeriFone Part Number VX 520 GPRS CTLS I NSTALLATION UIDE...
- Page 8 REFACE Conventions and Acronyms VX 520 GPRS CTLS I NSTALLATION UIDE...
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Page 9: Hapter
HAPTER Terminal Overview This chapter provides a brief description of the VX 520 GPRS CTLS terminal: • The VX 520 GPRS CTLS is a high performance countertop terminal with enhanced communication options. • The VX 520 GPRS CTLS offers several communication options, enhanced display, increased processing power, expanded memory, and two USB peripheral ports. -
Page 10: Features And Benefits
SDA DDA encryption ready • Leading ECC Performance Benchmark Form Factor • The VX 520 GPRS CTLS is ergonomically designed to fit both the traditional countertop and hand-over models. Exceptional Ease of • The contactless functionality offers a convenient payment option for consumers. -
Page 11: Countertop Performance In A Hand-Over Design
The VX 520 GPRS CTLS series of terminals ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment. True Multi- • The VX 520 GPRS CTLS terminal offers 32 MB of random access memory, Application and 128 MB dynamic memory allocation of the operating system, which Capability supports multiple applications on a single terminal. - Page 12 ERMINAL VERVIEW Features and Benefits VX 520 GPRS CTLS I NSTALLATION UIDE...
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Page 13: Hapter
Do not use the terminal where there is high heat, dust, humidity, moisture, or Factors caustic chemicals or oils. • Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor. VX 520 GPRS CTLS I NSTALLATION UIDE... -
Page 14: Electrical Considerations
Open the shipping carton and carefully inspect its contents for possible tampering Shipping Carton or shipping damage. The VX 520 GPRS CTLS terminal is a secure product and any tampering may cause the device to cease to function properly. To unpack the... -
Page 15: Examining Terminal Features
SMART CARD READER Figure 2 VX 520 GPRS CTLS Terminal Features (Front Panel) VeriFone ships variants of the VX 520 GPRS CTLS terminals for different NOTE markets. Your terminal may have a different configuration from the features described in this section. -
Page 16: Connection Ports
Notice that the ports are recessed. Different ports provide connections to a communications line, optional peripheral devices, and the power supply. Figure 3 shows how to open the rear cover of the VX 520 GPRS CTLS terminals. Figure 3 Opening the VX 520 GPRS CTLS Rear Cover... - Page 17 Do not connect the terminal to the power supply until all the peripherals are attached. To use the The connection ports offer multiple connectivity for the VX 520 GPRS CTLS connection ports terminal. Please refer to the following list of peripheral devices for the connectivity options.
- Page 18 • PC download cable • Computer • • Check reader • CTLS reader • Biometric reader • Barcode reader • Keyboard For information on how to attach peripheral devices, see Connecting Optional Devices. VX 520 GPRS CTLS I NSTALLATION UIDE...
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Page 19: Establishing Telephone Line Connections
Paper Roll in the install paper in the printer. Printer The VX 520 GPRS CTLS uses a roll of 40 mm-diameter, single-ply, thermal- sensitive paper. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. - Page 20 Hold the roll so the paper feeds from the bottom of the roll. Drop the paper roll into the printer tray. Figure 8 Loading Paper Roll Pull paper up past the glue residue. VX 520 GPRS CTLS I NSTALLATION UIDE...
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Page 21: Installing/Replacing Msam Cards
For paper ordering information, refer to Accessories and Documentation. Installing/ When you first receive your VX 520 GPRS CTLS terminal, you may need to install Replacing MSAM one or more MSAM cards or you may need to replace old cards. Cards CAUTION Observe standard precautions when handling electrostatically sensitive devices. - Page 22 Press the unlocking button and then lift the rear cover to access the MSAM cardholder panel. Figure 10 Opening VX 520 GPRS CTLS Rear Cover Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the MSAM slots.
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Page 23: Connecting Optional Devices
Different terminals support different devices, so for more information about optional devices, please contact your VeriFone distributor. Optional Device The VX 520 GPRS CTLS terminal has a port that can operate either as a PIN pad Connections port or an RS-232 port, depending on the power source available. - Page 24 VX 520 GPRS CTLS NOTE When the VX 520 GPRS CTLS terminal is powered via the corded power supply, the terminal provides 4.0 A at 9.3V DC. This power will drive most VeriFone accessories. Contact your local VeriFone representative for more information.
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Page 25: External Printers Supported
Figure 14 VX 520 GPRS CTLS Sample ECR Connection External Printers Although the VX 520 GPRS CTLS terminal has an internal thermal printer, it may Supported be convenient to print larger print runs (for example, daily or weekly reports) to an external printer. -
Page 26: Connecting The Terminal Power Pack
Connecting the When you have finished connecting optional peripheral(s), you are ready to Terminal Power connect the VX 520 GPRS CTLS terminal to the provided power source. Pack WARNING Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. -
Page 27: Privacy Shield (Optional)
When the terminal has power, the terminal lights are activated and the LED indicator remains lit. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application... -
Page 28: Using The Ctls Reader
ERMINAL ETUP Using the CTLS Reader Using the CTLS The VX 520 GPRS CTLS function is only active when signaled by an application Reader for the conduction of a contactless smart card transaction. To perform a Gently tap the card onto or hold the card (within 4 cm) against the surface of... -
Page 29: Using The Smart Card Reader
Remove the card only when the application indicates the transaction is complete. Figure 18 Inserting a Smart Card CAUTION Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. VX 520 GPRS CTLS I NSTALLATION UIDE... -
Page 30: Using The Magnetic Card Reader
ERMINAL ETUP Using the Magnetic Card Reader Using the The VX 520 GPRS CTLS terminal supports credit or debit card transactions. Magnetic Card Reader To conduct a credit or Position a magnetic card with the stripe in the card reader and facing inward, debit card transaction toward the keypad. -
Page 31: Hapter
The VX 520 uses an 18-watt wall-mount power supply as a standard power source. An optional 36-watt power supply may also be used for all other variants of the VX 520. The VX 520 GPRS CTLS requires the 36-watt power supply. DC Power Pack... - Page 32 PECIFICATIONS VX 520 GPRS CTLS I NSTALLATION UIDE...
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Page 33: Hapter
Terminal Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is Contacts important that the exposed contacts of the VX 520 GPRS CTLS terminal stay clean and unbent. CAUTION Avoid touching the contacts of the terminal. Finger oils tarnish contacts, causing bad connections. - Page 34 AINTENANCE Smart Card Reader VX 520 GPRS CTLS I NSTALLATION UIDE...
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Page 35: Hapter
VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your VX 520 GPRS CTLS terminal and steps you can take to resolve them are listed. The VX 520 GPRS CTLS terminal comes equipped with tamper-evident labels. -
Page 36: Guidelines Terminal Does Not Dial Out
• If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. CAUTION Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer Accessories and Documentation. Keypad Does If the keypad does not respond properly: Not Respond •... -
Page 37: Transactions Fail To Process
If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local VeriFone representative for assistance. VX 520 GPRS CTLS I NSTALLATION... -
Page 38: Printer Does Not Print
• Verify that the printer roller and paper roll dust cover are properly installed. • If the problem persists, contact your VeriFone distributor or service provider. Terminal Display • Connect the terminal in to a known-good power supply (if you have one) to Does not Show see if this clears the problem. -
Page 39: Hapter
Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative Return a Before returning a VX 520 GPRS CTLS terminal to VeriFone, you must obtain an Terminal for MRA number. The following procedure describes how to return one or more Service VX 520 GPRS CTLS terminals for repair or replacement (U.S. -
Page 40: Printer Paper
Reference the model and part number in the Note box. NOTE One MRA number must be issued for each VX 520 GPRS CTLS terminal you return to VeriFone, even if you are returning several of the same model. Describe the problem(s). -
Page 41: Documentation
ERVICE AND UPPORT Accessories and Documentation Documentation VPN DOC252-061-EN VX 520 GPRS CTLS Certifications and Regulations VPN DOC252-062-EN VX 520 GPRS CTLS Quick Installation Guide VPN DOC252-064-EN VX 520 GPRS CTLS Reference Manual VPN DOC252-003-EN VX 520 Installation Guide VPN DOC252-004-EN... - Page 42 ERVICE AND UPPORT Accessories and Documentation VX 520 GPRS CTLS I NSTALLATION UIDE...
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Page 43: Index
PIN pad to VX 520 CTLS troubleshooting installation VX 520 CTLS power packs connecting a smart card reader to VX 520 CTLS connecting printer paper connecting optional device(s) VX 520 GPRS CTLS I NSTALLATION UIDE... - Page 44 VX 520 CTLS features transactions VX 520 CTLS contactless cards VX 520 CTLS magnetic cards VX 520 CTLS smart cards troubleshooting displays keypads VX 520 GPRS CTLS I NSTALLATION UIDE...
- Page 45 NDEX VX 520 GPRS CTLS I NSTALLATION UIDE...
- Page 46 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com VX 520 GPRS CTLS Installation Guide VeriFone Part Number DOC252-063-EN-A, Revision A.1...