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Appendix
Troubleshooting
My cordless handset isn't performing normally .
•
Make sure you plug the power cord securely into the telephone base. Plug the power adapter
into a different, working electrical outlet without a wall switch.
•
Move the cordless handset closer to the telephone base. You may have moved out of range.
•
Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back
in. Allow up to one minute for the cordless handset and telephone base to reset.
•
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
Low battery shows on the handset screen .
•
Place the handset in the telephone base or charger for recharging.
•
Remove the battery and then install it again. Use it until fully depleted, and then charge the
handset in the telephone base or charger for up to 12 hours.
•
If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does not
accept charge .
•
Make sure the handset is placed in the telephone base or charger correctly.
•
Remove the battery and then install it again, then charge for up to 12 hours.
•
If the battery is completely depleted, charge the handset for at least 30 minutes before use (page 4).
Purchase a new battery. Refer to the Battery section (page 34).
•
The telephone does not ring when there is an incoming call .
•
Make sure the ringer volume of the handset is not set to off (page 9).
•
Make sure the telephone line cord and power adapter are plugged in properly (page 2).
•
The handset may be too far from the telephone base. Move it closer to the telephone base.
•
There may be too many extension phones on the telephone line to allow all of them to ring
simultaneously. Unplug some of them.
•
If other telephones in your home are having the same problem, the problem is in the wiring or
telephone service. Contact your telephone service provider (charges may apply).
•
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
•
Test a working telephone at the telephone wall jack. If another telephone has the same
problem, the problem is in the telephone wall jack. Contact your telephone service provider
(charges may apply).
•
The telephone line cord may be defective. Install a new telephone line cord.
•
Remove the battery and then install it again. Then place the handset in the telephone base
or charger.
•
Wait for the handset to synchronize with the telephone base. Allow up to one minute for this
to take place.
36
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