Troubleshooting Guide; Warranty - Ninja FOODi HB100 Series Owner's Manual

TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting�
Unit doesn't turn on�
• Make sure unit is plugged in.
• Display will light up with usable programs once connected to power. Pitcher and lid
must be engaged to select a program.
Lid is stuck on pitcher�
• The lid is removed by rotating from the handle counterclockwise and then lifting up.
My pitcher will not assemble to the base�
• Make sure the Ninja® logo is facing forward before placing the pitcher directly onto the
blender base. If the pitcher is still not fully seated, rotate the metal coupling under the
pitcher to help align it to the base.
Cannot change time or temperature settings on Auto-IQ® programs�
• All programs were developed by culinary experts to deliver the perfect balance of
heating, stirring, and blending patterns to give perfect results, so you do not have to set
the time or temperature.
• To select a specific temperature, use the Manual COOK setting instead of an
Auto-iQ program.
Program has paused�
• If the lid was removed while running a program or while in a Manual mode, the cooking
or blending function will pause. Replace the lid and push the program button again
to continue from where the time left off.
Why does the blender sometimes count up and other times count down?
• Auto-iQ programs are timed to finish on their own when they are complete, so the clock
counts down until the program has finished. When using Manual modes, the clock will
count up from 0 until the auto shutoff time is reached or the button for the currently
running mode is selected again.
Pitcher still has residue after running the Clean program�
• Try running the CLEAN program a second time. You may also hand-wash the pitcher
using the included cleaning brush, which is specifically designed to clean those
hard-to-reach areas.
The control panel returns to home display�
• The control panel is designed to return to standby mode when left inactive for
3 minutes. If you have taken longer than 3 minutes to choose a function, or if the
program has finished, the unit will return to standby mode.
Why does the unit beep during Auto-iQ Programs?
• We've incorporated STIR ALERT within all Auto-iQ programs to let you know the unit
is about to stir. The alert is 3 beeps followed by a 2-second pause before each stir.
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ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC� Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for
a period of one (1) year from the date of purchase when it is used under normal household
conditions and maintained according to the requirements outlined in the Owner's Guide,
subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja's sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of
equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades,
removable pots, racks, pans, and blender bases, etc.), which require regular maintenance
and/or replacement to ensure the proper functioning of your unit,
are not covered by this warranty. Replacement parts are available for purchase
at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the well of the motor base clear of food spills
and other debris), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja product
(or any of its parts) when the repair is performed by a repair person not authorized by
SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within
the warranty period, visit ninjakitchen.com/support for product care and maintenance self-help.
Our Customer Service Specialists are also available at 1-877-646-5288 to assist with product
support and warranty service options, including the possibility of upgrading to our VIP warranty
service options for select product categories. So we may better assist you, please register your
product online at registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships the
repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof
of purchase. We also ask that you register your product online at registeryourninja.com and have
the product on hand when you call, so we may better assist you. A Customer Service Specialist
will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
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