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No.
Symptom
6
The backup process is
not performed correctly.
(An LED is flashing and
an error is displayed on
the LCD.)
7
Cannot eject the data
cartridge.
90
Troubleshooting Checklist
Internal/
External
Internal
Refer to the explanation of the LED and LCD
indicators (if any) in the User's Guide.
External
→ • If a cleaning request is indicated, clean the
drive and attempt the backup process
again. If the same error occurs again,
replace the data cartridge.
• If an error is indicated (ERRxx, for
example), there may be a problem with the
drive. Replace the drive.
Internal
If the cartridge is not ejected even though the
automatic ejection setting is made in the backup
External
software, the backup process may not have been
performed correctly.
→ See numbers 4 through 6.
If the cartridge is not ejected even though the
EJECT button is pressed, the EJECT function
may be locked by the backup software.
→ • Exit the backup software.
• Restart the system.
• Turn the power off, and then turn it on
again.
The drive may have detected a problem and is
not allowing the cartridge to be ejected.
→ • We recommend that you perform the
manual ejection procedure.
• If the manual ejection procedure is not
possible because the system cannot be shut
down, some drives eject the cartridge when
you press and hold the EJECT button for a
certain time (five or ten seconds).
• Restart the system.
• Turn the power off, and then turn it on
again.
The cartridge may be jammed in the drive.
→ • Eject the cartridge manually.
• If a cartridge jams in a drive, the head,
drum, or various guide pins may be
damaged. Replace the drive.
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