Customer Assistance Information - Cadillac 2009 SRX Owner's Manual

Section 7
Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-5
Customer Assistance for
Text Telephone (TTY) Users .........................7-6
Customer Assistance Offices ............................7-6
GM Mobility Reimbursement Program ................7-7
Roadside Service ...........................................7-7
Scheduling Service Appointments ....................7-10
Courtesy Transportation .................................7-10
Collision Damage Repair ................................7-11

Customer Assistance Information

Reporting Safety Defects ................................7-14
Vehicle Data Recording and Privacy ................7-16
Reporting Safety Defects to the
United States Government ..........................7-14
Reporting Safety Defects to the
Canadian Government ................................7-15
Reporting Safety Defects to General Motors .....7-15
Service Publications Ordering Information .........7-15
Event Data Recorders ...................................7-17
®
OnStar ......................................................7-18
Navigation System ........................................7-18
Radio Frequency Identification (RFID) ..............7-18
7-1