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TROUBLESHOOTING
Before seeking assistance, check the following.
The unit will not turn on.
Is the power cord plugged into the outlet?
È Connect the power plug to the outlet.
A function does not work when the button is
pressed.
Is there static electricity in the air?
È Disconnect the power plug and connect it again.
Sound is not produced.
Is the Mute function on?
È Press the
(Mute) button to cancel the function.
Is the volume set to minimum?
È Adjust the Volume.
The remote control does not work.
Is the battery drained?
È Replace with new battery.
Is the distance between the remote control and
Soundbar main unit too far?
È Move the remote control closer to the Soundbar
main unit.
The TV SoundConnect (TV pairing) failed.
Does your TV support TV SoundConnect?
È TV SoundConnect is supported by some
Samsung TVs released from 2012 on. Check
your TV to see if it supports TV SoundConnect.
Is your TV firmware the latest version?
È Update your TV with the latest firmware.
Does an error occur when connecting?
È Contact the Samsung Call Centre.
È Reset TV SoundConnect and connect again.
To reset the TV SoundConnect connection,
press and hold the p button for 5 seconds.
LICENCE
Manufactured under license from Dolby
Laboratories. Dolby, Dolby Audio, Pro Logic, and
the double-D symbol are trademarks of Dolby
Laboratories.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS Licensing
Limited. DTS, the Symbol, DTS in combination with
the Symbol, and DTS 2.0 Channel are registered
trademarks or trademarks of DTS, Inc. in the United
States and/or other countries. © DTS, Inc. All Rights
Reserved.
OPEN SOURCE LICENCE
NOTICE
To send inquiries and requests regarding open
sources, contact Samsung via Email
(oss.request@samsung.com).
IMPORTANT NOTE ABOUT
SERVICE
Figures and illustrations in this User Manual are
provided for reference only and may differ from actual
product appearance.
· 13 · English
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