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Troubleshooting
If you have problems in operating your player, please check the points below before sending it to service center.
Cannot power on
The battery may be exhausted. Please recharge the battery.
Files cannot be downloaded
Check if the driver is installed correctly in the computer.
Check the connection between the player and PC.
No sound from the earphone
Please ensure the volume is not 0, and the connection of earphone is no problem.
Check if the format of music file is supported by the player.
Recording cannot be done
Check if there is enough memory and battery capacity.
The words of LCD display abnormality
Please ensure you select the correct language.
The buttons do not work
The key may be locked. Touch and hold [ ] to deactivate the lock function.
Press the reset hole with metal pin to re-initialize the system of the player.
Poor FM reception
Check whether an earphone is connected to the left earphone jack. The earphone cord functions as an antenna.
Adjust the position of the player and earphone.
Turn off the power of the electric devices near the player. If it is effective, move and use the player away from those electric devices.
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