Troubleshooting - Samsung 3 Series User Manual

If the TV seems to have a problem, first review this list of possible problems and solutions. Also review the
Troubleshooting section in the e-Manual. If none of the troubleshooting tips apply, visit "www.samsung.com,"
and then click on Support.
Issues
The TV won't turn on.
The TV turns off automatically.
There is no picture/video.
The remote control does not work.
The cable/set top box remote
control doesn't turn the TV on or off,
or adjust the volume.
✎
Some functions and pictures shown in this manual are available on specific models only.
✎
To keep your TV in optimum condition, upgrade to the latest firmware on the Samsung web site by USB
(www. samsung.com → Support → Downloads).
[TC350-SA]BN68-04796E-02L03.indb 20

Troubleshooting

Solutions and Explanations
• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
• Make sure the wall outlet is working.
• Try pressing the POWER button on the TV to make sure the problem is not the remote.
If the TV turns on, refer to "The remote control does not work" below.
• Ensure the Sleep Timer is set to Off in the System menu.
• If your PC is connected to the TV, check your PC power settings.
• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
• When watching TV from an antenna or cable connection, the TV will turn off after 15 -
60 minutes if there is no signal. If you don't want TV to turn off, please do the following
steps: System > Eco Solution > No Signal Power Off > Off.
• Check the cable connections. Remove and reconnect all cables connected to the TV
and external devices.
• Set the video outputs of your external devices (Cable/Sat Box, DVD, Blu-ray etc) to
match the TV input connections. For example, if an external device's output is HDMI, it
should be connected to an HDMI input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the correct input source by pressing the
remote control.
• Reboot the connected device by unplugging and then reconnecting the device's power
cable.
• Replace the remote control batteries. Make sure the batteries are installed with their
poles (+/–) in the correct direction.
• Clean the sensor's transmission window on the remote.
• Try pointing the remote directly at the TV from 1.5~1.8m away.
• Program the Cable/Set remote control to operate the TV. Refer to the Cable/Set user
manual for the SAMSUNG TV code.
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SOURCE button on the
2013-05-09 2:41:39