HP OMEN Maintenance And Service Manual
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HP OMEN Maintenance And Service Manual

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OMEN by HP 17 Laptop PC
Maintenance and Service Guide

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  • Page 1 OMEN by HP 17 Laptop PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Processor information IMPORTANT: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle.
  • Page 6 Processor information...
  • Page 7 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 8 viii Safety warning notice...

  • Page 9: Table Of Contents

    Table of contents 1 Product description ....................................1 2 External component identification ................................. 5 Right side ....................................5 Left side ..................................... 6 Display ......................................8 Top ......................................10 TouchPad ................................10 Lights ................................... 11 Button .................................. 12 Keys ..................................13 Using the action keys ............................
  • Page 10 Downloading a BIOS update ..........................70 8 Using HP PC Hardware Diagnostics (UEFI) ............................71 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ................72 9 Backing up, restoring, and recovering ..............................73 Creating recovery media and backups ..........................73 Creating HP Recovery media (select products only) ..................
  • Page 11 10 Specifications ......................................78 Computer specifications ............................... 78 43.94 cm (17.3 in) display specifications ........................... 79 Hard drive specifications ............................... 79 11 Power cord set requirements ................................80 Requirements for all countries ............................80 Requirements for specific countries and regions ......................81 12 Recycling .......................................

  • Page 13: Product Description

    Product description Category Description Product Name OMEN by HP 17 Laptop PC Processors Intel® Core i7-7700HQ (2.8 GHz, turbo up to 3.8 GHz), 2400 MHz/6 MB L3, Quad TDP 45 W cTDP 35 W Intel Core i5-7300HQ (2.5 GHz, turbo up to 3.5 GHz), 2400 MHz/6 MB L3, Quad TDP 45 W cTDP 35 W...
  • Page 14 HP Wide Vision HD: HD camera - indicator LED, USB 2.0, BSI sensor, f2.0, 88° WFOV – 720p by 30 frames per second ● HP Wide Vision IR camera - indicator LED and 2x IR LEDs, USB 2.0, FHD Hybrid BSI sensor, 88° WFOV – 1080p by 30 frames per second Supports Windows Hello –...
  • Page 15 Realtek RTL 8822BE 802.11 ac 2 x 2 + Bluetooth® 4.2 Combo Adapter Integrated wireless options with dual antenna (M.2/PCIe) Intel WiDi support (select products only) Compatible with Miracast-certified devices, for Windows 10 External media HP Multi-Format Digital Media Card Reader cards Supports SD/SDHC/SDXC Push-Push insertion/removal Ports Hot Plug / Unplug and auto detect for correct output to wide-aspect vs.
  • Page 16 Category Description Windows 10 Home High End EM/SL/China SEAP Windows 10 Home SEAP Windows 10 Home Plus CPPP Windows 10 Home China Language Edition FreeDOS 2.0 (non-touch only) Serviceability End user replaceable parts: Memory module Battery Hard drive Chapter 1 Product description...

  • Page 17: External Component Identification

    Drive light (select products only) ● Blinking white: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive (select products only). Optical drive eject button Releases the optical drive disc tray. Optical drive Depending on your computer, reads an optical disc or reads and writes to an optical disc.

  • Page 18: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 19 Component Description Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. Left side...

  • Page 20: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. – or –...
  • Page 21 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. – or –...

  • Page 22: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 23: Lights

    Lights Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a ●...

  • Page 24: Button

    Button Component Description Trunks Black matte finish. Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button ●...

  • Page 25: Keys

    NOTE: A wireless network must be set up before a wireless connection is possible. OMEN key Opens the OMEN Command Center software. END/PRT SC key Turns the END mode on or off. - or – Prints the screen image.

  • Page 26: Using The Action Keys

    The icon on each action key illustrates the function for that key. Icon Description Opens the HP Support Assistant. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key.

  • Page 27: Bottom

    Bottom Component Description Speakers Produces sound. Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 28: Rear

    Rear Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
  • Page 29 Component Model name (select products only) Product number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 30: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 31 Computer major components...
  • Page 32 Item Component Spare part number Display (spared at the component level; see Display assembly subcomponents on page Top cover with keyboard and TouchPad in Onyx Black, with Carbon Fiber pattern (full-size 4-coat paint island-style backlit with numeric keypad, dragon red) For products equipped with NVIDIA N17E (GTX 1070/GTX 1060) and AMD R17M (RX580) processors (without ODD) For use in the United States...
  • Page 33 Item Component Spare part number For use in Germany 931689-041 For use in France 931689-051 For use in Italy 931689-061 For use in Spain 931689-071 For use in Portugal 931689-131 For use in Turkey 931689-141 For use in Greece 931689-151 For use in Latin America 931689-161 For use in Saudi Arabia...
  • Page 34 Item Component Spare part number For use in Latin America 931690-161 For use in Saudi Arabia 931690-171 For use in Hungary 931690-211 For use in Russia 931690-251 For use in Bulgaria 931690-261 For use in Romania 931690-271 For use in Thailand 931690-281 For use in Japan 931690-291...
  • Page 35 Item Component Spare part number For use in Japan 931691-291 For use in Belgium 931691-A41 For use in Korea 931691-AD1 For use Internationally 931691-B31 For use in Slovenia 931691-BA1 For use in Israel 931691-BB1 For use in Switzerland 931691-BG1 For use in Canada 931691-DB1 For use in Nordic Regions 931691-DH1...
  • Page 36 Item Component Spare part number AMD RX 580 (R17M-E1-90), 8GB i7-7700HQ 929522-xxx (11) M.2 SATA SSD, PCIe NVMe TLC 256 GB 2280 M2 PCIe 3x4SS NVMe TLC PA 847109-022 512 GB 2280 M2 PCIe 3x4SS NVMe TLC PA 847110-019 128 GB 2280 M2 PCIe 3x4SS NVMe TLC PA 912322-005 (12) Memory...
  • Page 37 Item Component Spare part number (20) Optical drive (cable is spared separately as 931563-001), SATA 9.5 mm tray DVD+/-RW Double-Layer SuperMulti 803929-017 (21) Trunks 931595-001 Left trunk 931595-001 Right trunk 931596-001 (22) Trunk metal brackets Not spared (23) Base enclosure For products equipped with optical drive 931556-001 For products not equipped with optical drive...

  • Page 38: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel For products with HD camera 931558-001 For products with IR camera 931559-001 Display brackets Left bracket 931585-001 Right bracket 931586-001 Display cable For products with non-touch FHD 60 Hz screen and HD camera 931565-001 Chapter 3 Illustrated parts catalog...
  • Page 39 Item Component Spare part number For products with non-touch FHD 120 Hz screen and HD camera 931566-001 For products with non-touch FHD 60 Hz screen and IR camera 931567-001 For products with non-touch FHD 120 Hz screen and IR camera 931568-001 For products with non-touch UHD screen and HD camera 931569-001...

  • Page 40: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive 2 TB 5400 RPM SATA RAW HYBRID 7 mm 929167-850 2 TB 5400 RPM SATA RAW 7 mm 912487-850 1 TB 7200 RPM SATA RAW 9.5 mm 766644-001 Hard drive connector and cable Not spared Hard drive bracket 929561-001...

  • Page 41: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 150 W PFC, Smart, slim, 4.5 mm (for use with products with NVIDIA N17P (GeForce GTX 1050/GTX 1050Ti) 917649-850 only) 230 W PFC, S-3P, slim, 4.5 mm (for use with products with NVIDIA N17E (GeForce GTX 1070/GTX 1060) 693706-001 and AMD R17M (RX 580) HDMI to VGA adapter...
  • Page 42 Component Spare part number For use in Taiwan 920689-014 For use in the Peoples Republic of China 920689-015 For use in India 920689-016 For use in Japan 920689-017 Keyboard hook 929473-001 Screw kit 931597-001 Chapter 3 Illustrated parts catalog...

  • Page 43: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 44: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 45: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 46: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 47: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 48: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are two screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.

  • Page 49: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.
  • Page 50 Using a case utility tool, gently separate the bottom cover from the enclosure (1). Remove the bottom cover (2). Disconnect the battery (1). Remove the four Phillips screws (2) that secure the battery to the keyboard/top cover. Lift the battery out of the enclosure (3). To insert the battery, reverse the removal procedures.

  • Page 51: Hard Drive

    Hard drive Description Spare part number Hard drive ● 2 TB 5400 RPM SATA RAW HYBRID 7 mm 929167-850 ● 2 TB 5400 RPM SATA RAW 7 mm 912487-850 ● 1 TB 7200 RPM SATA RAW 9.5 mm 766644-001 Hard drive connector and cable 857462-001 Before removing the hard drive, follow these steps: Turn off the computer.
  • Page 52 Slide the hard drive toward the top of the computer (4), then remove it from the computer. If it is necessary to disassemble the hard drive, perform the following steps: Remove the hard drive cable connector (1) from the hard drive. Slide the two hard drive brackets (2) off the hard drive.
  • Page 53 Release the hard drive from the notch (3), and then slide the drive (4) forward to remove it from the computer. If it is necessary to disassemble the hard drive, perform the following steps: Remove the hard drive cable connector (1) from the hard drive. Slide the two hard drive brackets (2) off the hard drive.

  • Page 54: Memory Module

    Memory module Description Spare part number Memory 2 GB 2400 MHz 1.2 v DDR4 shared 864271-850 4 GB 2400 MHz 1.2 v DDR4 shared 862397-850 8 GB 2400 MHz 1.2 v DDR4 shared 862398-850 16 GB 2400 MHz 1.2 v DDR4 shared 865396-850 Before removing a memory module, follow these steps: Turn off the computer.

  • Page 55: Ssd (M.2)

    SSD (M.2) Description Spare part number M.2 SATA SSD, PCIe NVMe TLC ● 128 GB 2280 M2 3x4SS Value PA 912322-005 ● 256 GB 2280 M2 PCIe 3x4SS NVMe TLC PA 847109-002 ● 512 GB 2280 M2 PCIe 3x4SS NVMe TLC PA 847110-004 Before removing the SSD, follow these steps: Turn off the computer.

  • Page 56: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There may be as many as 85 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.
  • Page 57 Using a case utility tool, gently separate the bottom cover from the enclosure (1). Remove the bottom cover (2). Reverse the removal procedures to install the base enclosure. Component replacement procedures...

  • Page 58: Speakers

    Speakers NOTE: The speaker spare part kit includes the cable. Description Spare part number Speaker Kit (includes right and left speakers) 931598-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the speakers, follow these steps: Shut down the computer.

  • Page 59: Optical Drive

    Optical drive Description Spare part number Optical drive ● DVD+/-RW Double-Layer SuperMulti 756564-038 Optical drive bracket (left side) 931583-001 Optical drive bracket (right side) 931584-001 Optical drive bezel 931557-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 60: Trunks

    Trunks Description Spare part number Left trunk 931595-001 Right trunk 931596-001 Before removing the trunks, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 61: Wlan Module

    WLAN module Description Spare part number WLAN assembly RT CARTIER ac 2 x 2 (for products with NVIDIA N17E (GTX 1070/GTX 1060) and AMD R17M 924813-855 (RX580) Intel Dual Band Wireless-AC 7265 802.11 ac 2 x 2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO) 793840-005 Before removing the WLAN module, follow these steps: Turn off the computer.
  • Page 62 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are notched to prevent incorrect installation. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

  • Page 63: Usb Board

    USB board Description Spare part number USB board 931590-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 64: Fans

    Fans NOTE: The left and right fans are spared separately. Description Spare part number Left fan (includes cable) 931576-001 Right fan (includes cable) 931577-001 Before removing the fans, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 65: Heat Sink

    Remove the fans (4). Reverse this procedure to install the fans. Heat sink NOTE: The heat sink spare parts kit includes replacement thermal material. Description Spare part number Heat sink (for use only on products equipped with NVIDIA N17P-G0) (GTX-1050) 931571-001 Heat sink (for use only on products equipped with NVIDIA N17P-G1) (GTX-1050ti) 931572-001...
  • Page 66 Disconnect all external devices from the computer. Remove the following components: Base enclosure (see Base enclosure on page Battery (see Battery on page Speakers (see Speakers on page 46). Optical drive (see Optical drive on page Remove the fans (see Fans on page Remove the heat sink: Following the sequence stamped into the heat sink, loosen the eight Phillips screws (1) and then carefully lift the...
  • Page 67 Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 68: System Board

    System board Description Spare part number System board All system boards use the following part numbers: xxxxxx-001 Non-Windows operating systems xxxxxx-601 Windows 10 operating systems ● NVIDIA N17P-G2 (GeForce GTX 1070), 8GB i7-1700HQ 929515–xxx NVIDIA N17E-G1 (GeForce GTX 1060), 6 GB i7-7700HQ 929516-xxx ●...
  • Page 69 Remove the system board: If they are not already disconnected, disconnect the following cables from the system board (note the routing location of the cables when removing them): NOTE: Use minimal force when lifting the locking bar up on a ZIF connector and disconnecting the cable. (1) USB cable (2) WLAN antenna cables (3) TouchPad cable...
  • Page 70 Lift the system board (3) at an angle, and then remove it (4). Reverse this procedure to install the system board. IMPORTANT: After system board replacement, be sure to complete post-installation tasks as required that may include: Verifying functionality of the computer ●...

  • Page 71: Power In Connector

    Power in connector Description Spare part number For use only on products with 150 W AC adapter and NV N17P (GTX 1050/GTX 1050Ti) processors 926204-002 For use only on products with 230 W adapter AC adapter GPU NV N17E (GTX1070/GTX1060) and AMD 926564-001 R17M (RX580) processors Before removing the power in connector, follow these steps:...
  • Page 72 Lift the connector and bracket from the holder (2), and then remove the connector (3). Reverse this procedure to install the power in connector. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 73: Touchpad Board

    TouchPad board Description Spare part number TouchPad board 929472-001 TouchPad click button board and cable 931594-001 Before removing the TouchPad board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 74 Remove the TouchPad board (5) from the computer. Reverse this procedure to install the TouchPad board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 75: Display Assembly

    Display assembly Description Spare part number Antenna, dual 931674-001 Back cover For use only on products equipped with HD camera (includes dual antenna) 931554-001 For use only on products equipped with IR camera (includes dual antenna 938011-001 Camera ● IR camera 919579-006 HD camera 919573-008...
  • Page 76 Shut down the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Disconnect all external devices connected to the computer. Remove the following components: Base enclosure (see Base enclosure on page Battery (see...
  • Page 77 Disconnect the display panel cable from the computer (1), remove the four Phillips screws from the hinges (2). Open the display as wide as possible (3), and then remove the display (4). If it is necessary to replace the display bezel or any of the LED display assembly subcomponents: Disengage the bezel starting at the top (1), left and right sides (2), and bottom (3).
  • Page 78 If it is necessary to replace the raw display panel, remove the four Phillips screws (1) that secure the display panel to the display enclosure, and then lift the panel (2) to remove it. Remove the tape (1) covering the display panel connector, disconnect the connector (2) from the display panel, and then remove the panel (3).
  • Page 79 Disconnect the cable (2) and remove the camera module. If it is necessary to replace the WLAN antennas: Release the WLAN antenna cable from the routing path (1) of the display enclosure. Carefully peel back the metallic tape (2) to release the wireless antenna transceivers from the display enclosure.
  • Page 80 Remove the cable (2). IMPORTANT: Use care when handling and installing the new antennas. Accidental bending of the antenna elements will detune the antenna and degrade the computer’s performance. Reverse this procedure to install the display assembly. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 81: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 82: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 83: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 84: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device.

  • Page 85: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 86: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 87: Restore And Recovery

    Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 88: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 89: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 90: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Width 423 mm 16.66 in Depth 304.0 mm 11.98 in Height (front to back) 33.0 mm 1.30 in Weight Non-touch 3.27 kg (depending on configuration) 7.21 lbs (depending on configuration) Input power Operating voltage and current 19.5 V dc @ 7.70 A –...

  • Page 91: 43.94 Cm (17.3 In) Display Specifications

    43.94 cm (17.3 in) display specifications Metric U.S. Dimensions Diagonal size 43.94 cm 17.3 in Thickness 4.2 mm 0.165 in Brightness 300 nits (cd/m Resolution ● Non-touch FHD 1920x1080 ● Non-touch UHD 3840x2160 Backlight WLED Surface treatment AntiGlare Companion standard ●...

  • Page 92: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 93: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 94 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two- pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

  • Page 95: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 96: Index

    27 hinge kit changing 77 display panel spare part number 63 bottom 17 product description 1 HP PC Hardware Diagnostics (UEFI) buttons display port, identifying 6 using 71 left TouchPad 10 drive light 5 HP Recovery Manager...
  • Page 97 HP Recovery partition USB 2.0 6 recovery 76 memory USB 3.0 5, 6 removing 77 spare part numbers 42 power button board; spare part memory card reader, identifying 7 numbers 23 memory card reader;spare part power button, identifying 12 internal microphones, identifying 8,...
  • Page 98 75 spare part numbers 24, 43 WLAN antennas, identifying 8, 9 USB flash drive 76 supported discs, recovery 74 WLAN device 17 using HP Recovery media 74 system board WLAN label 17 recovery media removal 56 WLAN module creating 73...

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