HP OMEN Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. OMEN
  6. Maintenance and service manual

HP OMEN Maintenance And Service Manual

Hide thumbs Also See for OMEN:
Table of Contents

Advertisement

Quick Links

See also: Maintenance and Service Manual
HP OMEN Notebook
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

Advertisement

Table of Contents
loading

Related Manuals for HP OMEN

Summary of Contents for HP OMEN

  • Page 1 HP OMEN Notebook Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................3 Display ..................................3 Right side ................................4 Rear ..................................5 Top ..................................6 Labels ................................... 11 3 Illustrated parts catalog ..........................13 Computer major components ..........................13 Display assembly subcomponents ........................
  • Page 6 Synchronizing a tablet and keyboard (select products only) ................55 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 56 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............57 10 Backing up, restoring, and recovering in Windows 8.1 ................... 58 Creating recovery media and backups ........................

  • Page 7: Product Description

    ● 128 GB, TLC, SATA, M.2.2280 Audio and video HP TrueVision HD camera, fixed (no tilt) with activity light, 1920×1080 by 30 frames per second Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise suppression Beats Audio (select models)
  • Page 8 One mini Display Port v1.2 supporting Max. 3840×2160 @ 60 Hz resolution Headphone/microphone combo jack USB 3.0 ports (4) Support HP USB Boost (Sleep and Charge) on all four USB 3.0 ports AC Smart Pin adapter plug Keyboard/pointing devices Full size Dura Coat island-style keyboard Touchpad requirements: ●...

  • Page 9: Getting To Know Your Computer

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. Display...

  • Page 10: Right Side

    Component Description Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. Right side Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card:...

  • Page 11: Rear

    Safety, and Environmental Notices. To access this guide: Windows 8.1, from the Start screen, type support, and then select the HP Support Assistant app. Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 12: Top

    Touchpad Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. TIP: You can disable the touchpad or change the touchpad sensitivity and click speed. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.
  • Page 13 Lights TIP: You can customize the keyboard lighting. See Lighting zones on page Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.

  • Page 14: Buttons And Speakers

    Buttons and speakers Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 15 Windows 10: Opens the Start menu. NOTE: Pressing the Windows key again will close the menu. TIP: You can disable the Windows key in HP OMEN Control. Action keys Execute frequently used system functions when pressed in combination with the key.
  • Page 16 Lighting zones The keyboard includes programmable lighted keyboard zones that ensure that you hit the right key every time, even when gaming in low-light conditions. With HP OMEN Control you can customize the colors of each zone for each user profile.

  • Page 17: Labels

    ● Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.
  • Page 18 Regulatory label(s)—Provide(s) regulatory information about the computer. ● ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 Getting to know your computer...

  • Page 19: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components...
  • Page 20 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard/top cover (includes top cover, keyboard, keyboard support bracket, and screws): For use in Belgium 788603-A41 For use in Canada...
  • Page 21 Item Component Spare part number ● Includes 8-GB of system memory and 4 GB of discrete graphics memory for use in 788616-xxx models without the Windows operating system Includes 8-GB of system memory and 2 GB of discrete graphics memory for use in 788614-xxx ●...

  • Page 22: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display Panel Kit (includes bezel, touch glass, and panel) NOTE: Must be assembled in a clean room. For use in models with Beats audio (includes Beats logo) 788608-001 NOTE: When inventory is depleted and the part is no longer available, use 811202-001 (Display Panel Kit without Beats logo) as its replacement.

  • Page 23: Miscellaneous Parts

    Miscellaneous parts Component Spare part number 120-W HP Smart AC adapter (PFC, 4.5-mm) 710415-001 HP RJ45-to-USB adapter 539614-001 HP HDMI-to-VGA adapter 701943-001 Screw Kit 788609-001 Power cord (3-pin, black, 1.00-m): For use in Australia 490371-011 For use in Denmark 490371-081...

  • Page 24: Sequential Part Number Listing

    Power cord for use in South Korea (3-pin, black, 1.83-m) 539614-001 HP RJ-45-to-USB adapter 701943-001 HP HDMI-to-VGA adapter 710415-001 120-W HP Smart AC adapter (PFC, 4.5-mm) 778978-006 4-cell, 58-Wh, 3.82-Ah, Li-ion battery 784640-006 Intel Wireless 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 Combo Adapter 784645-006 Intel Dual Band Wireless-AC 7260(non v-Pro) 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter...
  • Page 25 Spare part number Description 788603-171 Keyboard/top cover for use in Saudi Arabia (includes top cover, keyboard, keyboard support bracket, and screws) 788603-251 Keyboard/top cover for use in Russia (includes top cover, keyboard, keyboard support bracket, and screws) 788603-291 Keyboard/top cover for use in Japan (includes top cover, keyboard, keyboard support bracket, and screws) 788603-A41 Keyboard/top cover for use in Belgium (includes top cover, keyboard, keyboard support bracket, and screws) 788603-AD1...
  • Page 26 Spare part number Description 788615-601 System board equipped with an Intel Core i7-4710 processor; includes 16-GB of system memory and 4 GB of discrete graphics memory for use in models with Windows 8.1 Professional or Windows 10v (includes thermal grease and thermal pads) 788616-001 System board equipped with an Intel Core i7-4710 processor;...

  • Page 27: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 28: Packaging And Transporting Guidelines

    An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them.

  • Page 29: Workstation Guidelines

    Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. ● ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ●...
  • Page 30 Material Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V Chapter 4 Removal and replacement preliminary requirements...

  • Page 31: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 32 Pry up to remove the rubber strips from the bottom of the computer. NOTE: You cannot replace the removed rubber strips. You must use new rubber strips when reassembling the computer. All spare part kits that require removal of the bottom cover include replacement rubber strips.

  • Page 33: Disconnecting The Battery

    Disconnecting the battery IMPORTANT: Be sure to disconnect or remove the battery before removing any components from the computer. Before disconnecting the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 34: Wlan Module

    WLAN module Component Spare part number Intel Wireless 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 Combo Adapter 784640-006 Intel Dual Band Wireless-AC 7260(non v-Pro) 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 784645-006 Before replacing the WLAN module, follow these steps: Turn off the computer.
  • Page 35 Reverse this procedure to install the WLAN module. WLAN module...

  • Page 36: Solid-State Drive (M.2)

    Solid-state drive (M.2) Description Spare part number 128 GB solid-state drive (SSD), M.2, TLC, 2280 DS, SATA 788611001 256 GB solid-state drive (SSD), M.2, MLC, 2260 DS,PCIe 788612-001 256 GB solid-state drive (SSD), M.2, TLC, SATA 819489-001 512 GB solid-state drive (SSD), M.2, MLC, 2280 DS, PCIe 788613-001 Before removing the solid-state drive, follow these steps: Turn off the computer.

  • Page 37: Heat Sink And Fans

    Heat sink and fans NOTE: The heat sink and fans are spared together. Component Spare part number Heat sink and fans (includes replacement thermal material) 788600-001 Before replacing the heat sink and fans, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 38 Use the following image to determine where thermal material must be installed on the heat sink and system board. (1)-(6) show locations on the system board that require thermal material. (7)-(12) show locations on the heat sink that require thermal material. Reverse this procedure to install the heat sink and fans.

  • Page 39: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 40 Lift the battery (3) from the computer. Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 41: Touchpad

    TouchPad Component Spare part number TouchPad (includes cable) 788607-001 Before replacing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 42: System Board

    System board All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.1 or Windows 10 operating system Component Spare part number System board equipped with an Intel Core i7-4710 processor (includes thermal grease and thermal pads) Includes 16 GB of system memory and 4 GB of discrete graphics memory for use in models without the 788615-xxx Windows operating system...
  • Page 43 (5): TouchPad cable (6): Keyboard cable (7): Touch control cable (8): Webcam cable (9): Right speaker cable (10): Right light assembly (11): Power button board cable (12): Light module cable Remove the three Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. Remove the bolthead screw (2) that secures the system board to the computer.

  • Page 44: Power Button Board

    Lift the system board (3) out of the computer. Reverse this procedure to install the system board. Power button board Component Spare part number Power button board (includes cable) 788605-001 Before replacing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 45 Remove the power button board (2). Reverse this procedure to install the power button board. Power button board...

  • Page 46: Power Connector Cable

    Power connector cable Component Spare part number Power connector cable (includes cable, bracket, and screws) 788599-001 Before replacing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Speakers

    Speakers Component Spare part number Speaker Kit (includes left and right speakers) 788610-001 Before replacing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 48: Light Modules

    Light modules Component Spare part number Light modules (includes left, right, and rear modules and cables) 788604-001 Light modules are located under each speaker and at left and right near the rear of the computer. The two modules at the rear are wired together and secured with screws. The left and right modules under the speakers are secured with adhesive.

  • Page 49: Display Assembly

    Reverse this procedure to install the light modules. Display assembly Before replacing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 50 Separate the display assembly from the computer (2). To separate the display from the display enclosure: Insert a plastic tool (1) in the slot between the display and the enclosure and slide around the entire display to disengage the display from the enclosure. CAUTION: Be sure to use a tool that will not damage the display.
  • Page 51 Remove the display from the enclosure (2). The display enclosure is available using spare part number 788597-001. NOTE: The display enclosure spare part kit also includes the display hinge kit. The Display Panel Kit is available using spare part number 788608-001 for models with Beats audio (includes Beats logo) and 811202-001 for models without Beats audio (no Beats logo).
  • Page 52 Remove the display cable, noting its routing path for reinstallation (4). To remove the touch control board from the top of the display: Disconnect the cables from the two connectors on the top of the board (1). Pry up on the touch control module to release the adhesive strip (2) that secures the module to the display, and the remove the module.
  • Page 53 Note the cable routing path for reinstallation (4). The touch control board is available using spare part number 788606-001 for models with Beats audio and 811556-001 for models without Beats audio. To replace the webcam module : Disconnect the cable from the webcam module (1). Use a tool to pry up on the webcam to release the adhesive strip (2) that secures the webcam module to the display.
  • Page 54 Lift the webcam module from the display (3). The webcam is available using spare part number 788620-001. Reverse this procedure to reassemble and install the display assembly. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 55: Specifications

    Specifications Computer specifications Dimensions Metric U.S. Width 382.9 mm 15.08 in Depth 247.5 mm 9.74 in Height - front 15.5 mm 0.61 in Height - rear 19.9 mm 0.78 in Weight 2.27 kg 5.00 lbs Temperature Operating 5°C to 35°C 41°F to 95°F ‑20°C to 60°C ‑4°F to 140°F...

  • Page 56: Solid-State Drive Specifications

    Solid-state drive specifications Dimensions 128 GB* 256 GB* 512 GB* Length 80 mm 80 mm 80 mm Width 22 mm 22 mm 22 mm Interface type SATA-3 PCIe PCIe Form factor M.2 2280 M.2 2260 M.2 2280 Data transfer rate (4k sector random / 128k sequential) Sequential Read up to 520 MB/s up to 750 MB/s...

  • Page 57: Windows Using Setup Utility (Bios) In Windows 8.1

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 58 Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 59: Using Setup Utility (Bios) In Windows 10

    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or –...
  • Page 60 If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 61: Synchronizing A Tablet And Keyboard (Select Products Only)

    Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 62: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 63: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 64: Backing Up, Restoring, And Recovering In Windows 8.1

    HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs.

  • Page 65: Restore And Recovery

    ● Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required.

  • Page 66: Recovering Using Hp Recovery Manager

    Recovering using HP Recovery Manager on page ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 67: Changing The Computer Boot Order

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 68: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 69: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 70: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.
  • Page 71 Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 72 Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 73: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 74 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 75: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 76: Index

    58, 62 specifications 50 hinge base enclosure, spare part display assembly spare part number 16, 47 numbers 18 removal 43 HP PC Hardware Diagnostics (UEFI) battery subcomponents 16 using 56 disconnecting 27 display bezel HP Recovery Manager 60 removal 33...
  • Page 77 HDMI 5 system 64 system restore point, creating 62 Mini DisplayPort 5 USB flash drive 61, 65 USB 3.0 5 using HP Recovery media 59, 63 ports, product description 2 touch control board power button board removal 46 removal 38...
  • Page 78 TouchPad removal 35 spare part number 14, 19, 35 touchpad buttons 6 touchpad zone, identifying 6 traveling with the computer 12 USB 3.0 port, identifying 5 vents, identifying 5 video, product description 1 webcam identifying 3 spare part number 48 webcam light, identifying 3 webcam/microphone module spare part number 16, 20...

Table of Contents