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Troubleshooting
Related Manuals for Curtis IntelliFresh G4GEMXN
Summary of Contents for Curtis IntelliFresh G4GEMXN
- Page 1 USER GUIDE ® G4GEMXN IntelliFresh Coffee Brewing System Style varies. Model G4GEMXN63A1000 shown. READ AND SAVE THESE INSTRUCTIONS NOTICE TO INSTALLER: Please leave this booklet with the machine. 121820B FC125 - G4GEMXN, FRONT COVER F-10124 revNC...
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Page 2: Table Of Contents
Troubleshooting Guide (Diagnostics) ........................TG11 Error Codes ................................EC1 Product Warranty..............................PW1 Contact Information Wilbur Curtis Co., Inc. 6913 Acco Street | Montebello, CA 90640 US Phone: 323-837-2300 | Toll Free: 800-421-6150 Email: csrassistance@wilburcurtis.com | Web: www.wilburcurtis.com For the latest speci cations and information go to www.wilburcurtis.com Toll Free: 800-995-0417 | Monday - Friday 5:30 . -
Page 3: Key Features/Speci Cations/System Requirements
KEY FEATURES/SPECIFICATIONS/SYSTEM REQUIREMENTS FS109 Key Features • Generation Four (G4) Digital Control Module – provides precise control over all aspects of brewing: time, temperature, volume plus specialty coffee needs from pre-infusion to pulse-brewing to water bypass. Large, 4.3” touch screen with icon-driven interface, streamlines operation. On-screen instructions provide fast, intuitive training;... -
Page 4: Important Safeguards
INSTRUCTIONS could result in personal injury or void the warranty. • This appliance is designed for commercial use. Any service other than cleaning and preventive maintenance should be performed by an authorized Wilbur Curtis service technician. • serviceable parts inside. - Page 5 IMPORTANT SAFEGUARDS CE Requirements • This appliance must be installed in locations where it can be overseen by trained personnel. • • This appliance is not suitable for outdoor use. • • • This appliance must not be cleaned by water jet. •...
- Page 6 EU directive). Do not dispose of this appliance in domestic waste. Contact your local governing authorities for information on disposal requirements. • Any modi cations to equipment that are not approved by the Wilbur Curtis Company will render this declaration invalid. EC DIRECTIVES...
- Page 7 INSTALLATION INSTRUCTIONS WARNING: WARNING: Improper electrical connection may result in an electric shock hazard or damage the unit. This appliance must be properly grounded. NOTICE: DO NOT connect this appliance to a hot water supply. The water inlet valve is not rated for hot water.
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Page 8: Installation Instructions (General)
INSTALLATION INSTRUCTIONS II14 Installation Leveling WARNING: Use the leveling legs to level the brewer only. Do not use them to adjust brewer height. Do not extend them higher than necessary. Position the brewer on the counter top. Level it left to right and front to back by turning the bottom of the legs. -
Page 9: Installation Instructions (Leveling, Water Supply, Electrical)
INSTALLATION INSTRUCTIONS II14 Connecting the Brewer Wiring (Units That Come from the Factory Without a Power Cord Attached) WARNING: Do not connect the power cord to the power supply until instructed to do so. Brewers With Power Connector Mounted to the Back compatible with the electrical outlet installed in the Brewers With Strain Relief Mounted to the Back 12 Remove the front cover by removing the screws that... - Page 10 INSTALLATION INSTRUCTIONS II14 Connection to an Electrical Outlet 18 If not already installed, install the appropriate type of power plug for your locality. Consult local electrical codes to determine the approved type of power plug for your region. 19 Connect the power plug to the electrical outlet. Style WARNING: Connect the power cord only to the not compatible, either have the cord replaced or...
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Page 11: Operating Instructions
OPERATING INSTRUCTIONS OI65 Brewing Instructions WARNING - TO AVOID SCALDING, AVOID SPLASHING. Keep body parts clear of the brewer during ® NOTICE - Only use GEM3XN IntelliFresh dispensers on GEMXN series IntelliFresh brewers. The G4 GEMX Intellifresh brewer is factory preset for optimal performance. The brewer should be ON. -
Page 12: Intellifresh ® Features
NOTE: After the brew cycle is complete, if the GEMX dispenser is transferred from the brewer to ¼ a Curtis IntelliFresh warmer stand, the following dispenser settings will remain the same: Quality Timer, Warmer Default (heat setting) and dispenser (Intellifresh) Color Scheme. -
Page 13: Cleaning Instructions (Brewer)
CLEANING INSTRUCTIONS WARNING: HOT SURFACES - To avoid injury, allow the brewer and dispenser(s) to cool before cleaning. NOTICE - Do not use cleaning liquids, compounds or powders containing chlorine (bleach) or corrosives. USE OF THESE PRODUCTS WILL VOID THE WARRANTY. Cleaning The Brewer - Daily WARNING: DO NOT immerse the brewer in water or any other liquid. -
Page 14: Cleaning Instructions (Dispenser)
Mild solution of dish-washing detergent and warm water ™ • TABZ Z95 Coffee Equipment Cleaner Tablets (Curtis PN WC-79000) • One-Pro Beverage Equipment Cleaner (Curtis PN WC-79001) WARNING: DO NOT immerse the dispenser in water or any other liquid. Do not place the dispenser in a dishwasher. -
Page 15: Programming Guide
Brew Buttons Control symbols - all symbols may not be present at the same time Home Undo Curtis logo Scroll Return to previous left/right Manual Programming Mode The ACCESS CODE screen will appear. The The MAIN MENU screen contains a series of sub- default pass code is 1 2 3 4. - Page 16 PROGRAMMING GUIDE Manual Programming Mode (cont.) Recipes Control Settings Brew Settings Settings Summary Model Select Exit Temperature Settings Coffee Combo Warmer Settings Quality Timer Energy Savings Gourmet Std Satellite LED Color Light Roast Gemini Sounds By Volume/Time Dark Roast Gemini IF Diagnostics One Batch Pre/Pulse...
- Page 17 PROGRAMMING GUIDE Control Settings Menu Temperature - Warmer Settings (some models) • Auto-Off (G4GEMS/G4GEMT series) - adjusts the time that elapses before the dispenser warmer • Auto-Off (G4GEMSIF/G4GEMTIF series) - adjusts the time that elapses before the dispenser • Power Setting (All G4 Gemini series) - ®...
- Page 18 PROGRAMMING GUIDE Control Settings Menu (cont.) Passwords • Programming Password - default is 1234. • Brew Password - turns the brew access password feature on and off and is used to create the pressed. The correct access code must be entered before brewing will proceed. •...
- Page 19 PROGRAMMING GUIDE Brew Settings Menu (cont.) Pulse Brew - reaches brewing temperature. Setting Description Toward the beginning of brew cycle: 4 cycles of 10 seconds on and 10 seconds off, then on until end of brew cycle. Starts towards ends of brew cycle. 4 cycles of 10 seconds off and 4 cycles of 10 seconds on. Ends when brew cycle ends.
- Page 20 PROGRAMMING GUIDE Automatic Programming - USB IMPORTANT: starting the following process. Uploading the Software to the Flash Drive as desired. Downloading the Software to the Brewer from the Flash Drive a second. USB File Transfer FILE TRANSFER Upload Download No Action to USB from USB Settings/recipes...
- Page 21 ROUGH-IN DRAWINGS RD112 G4GEMXN - Coffee Brewer 16.78 in 10.50 in [42.6 cm] [26.7 cm] 0.96 in [2.4 cm] 34.48 in [87.6 cm] 14.42 in [36.6 cm] 7.79 in* 5.75 in** [19.8 cm] [14.6cm] 22.04 in [56.0 cm] 4.00 in [10.2 cm] 26.44 in 5.48 in*...
- Page 22 ROUGH-IN DRAWINGS RD113 GEM3XN - Dispenser 5.28 in [13.4 cm] 13.65 in [34.7 cm] 5.02 in 0.25 in 12.79 in [12.8 cm] [0.6 cm] [32.5 cm] 17.61 in [44.7 cm] GEM3XN, ROUGH-IN DRAWING 040720NC...
- Page 23 ILLUSTRATED PARTS LIST IP198 G4GEMXN - Main Chassis - Exploded View Water tanks assemblies: - 120/220 Volt, see section IP32 - 220-240 Volt Export, see section IP194 See satellite user guide for satellite replacement parts. G4GEMXN - GENERIC, ILLUSTRATED PARTS/RECOMMENDED PARTS 031621A...
- Page 24 POWER BLOCK, 5 STATION WC-58395-101 COVER, FRONT WC-4426 SCREW, 8-32x3/8 PH HEAD TRUSS WC-390610 LABEL, BOTTOM DECK G4GEMXN CURTIS WC-4514 SCREW, 8-32x3/8 PAN HEAD PH SS WC-1809-P FAUCET, PS/HPS SERIES HOT WTR 1/2-20 UNF KIT, VALVE REPAIR FOR DELTROL WC-820WDR,...
- Page 25 ILLUSTRATED PARTS LIST IP32 WC-62034 - Tank Assembly WC-62034 - Tank Assembly - Parts List ITEM # PART # DESCRIPTION TANK, COMPLETE GEMSS DV W/ ULTEM ITEM # PART # DESCRIPTION WC-62034 FITINGS THERMOSTAT, HI LIMIT HEATER CONTROL WC-522 WC-5853-102 COVER, TOP HEATING TANK GEN USE DPST 277V 40A WC-43055...
- Page 26 ILLUSTRATED PARTS LIST IP194 WC-62035-31/WC-54299-33 - Tank Assembly Parts List ITEM # PART # DESCRIPTION ITEM # PART # DESCRIPTION WC-62035-31 TANK, COMPLETE (1)2500W/220V GUARD, SHOCK/HEATING ELEMENT FOR SINGLE WC-4394 HEATING ELEMENT WC-54299-33 TANK, ASSY (1) 3500W/220V THERMOSTAT, HI LIMIT HEATER CONTROL DPST WC-5853-102 COVER, TOP HEATING TANK GEN USE WC-522...
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Page 27: Electrical Schematic (G4Gemxn63)
ELECTRICAL SCHEMATICS ES152 G4GEMXN - Dual Voltage G4GEMXN-63, ELECTRICAL SCHEMATIC 042920NC... -
Page 28: Electrical Schematic (G4Gemxn31)
ELECTRICAL SCHEMATICS ES163 G4GEMXN31 G4GEMXN-31, ELECTRICAL SCHEMATIC 120720NC... -
Page 29: Electrical Schematic (Gem3Xift30)
ELECTRICAL SCHEMATICS ES108 GEM3XIFT GEM3XIFT, ELECTRICAL SCHEMATIC 111220B... - Page 30 ELECTRICAL SCHEMATICS ES133 GEM3XIFT30 GEM3XIFT30, ELECTRICAL SCHEMATIC 111220B...
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Page 31: Troubleshooting Guide (General)
TROUBLESHOOTING GUIDE WARNING: Electric Shock Hazard - Scald and Burn Hazard - IMPORTANT: always check all Valve Test Procedure Troubleshooting Guidelines • • • • Valve Test Procedure in either direction Water Not Hot Enough replace the temperature sensor Water Heats More Slowly Than Usual During Brewing... -
Page 32: Troubleshooting Guide (Ssr Circuit)
TROUBLESHOOTING GUIDE No Power - Display Not Lit Water Tank Does Not Fill Brewer Does Not Start When Brew Button is Pressed Brewing Brewing Sensor Error Message... -
Page 33: Troubleshooting Guide (Intellifresh Circuit)
TROUBLESHOOTING GUIDE Water Tank Does Not Fill IMPORTANT: Coffee/Tea Too Strong Dispenser Not Filled To Normal Level During Brewing Dispenser Not Filled To Normal Level During Brewing sure that the spray head is correctly aligned and that the tubing is routed properly to allow for maximum water All Of The Time... -
Page 34: Troubleshooting Guide (Diagnostics)
TROUBLESHOOTING GUIDE No Water/Tea Flows From Brewer During Brewing Water Tank Does Not Fill Low Water Flow Warning Water Level Error Message Water Level Error Message “Internal Error 1” Message on Display “Internal Error 2” Message on Display PROGRAMMING GUIDE... - Page 35 TROUBLESHOOTING GUIDE Water Does Not Heat At All Check to see if the water level in the tank is in contact with the water level probe. If not, see Tank Does Not Fill. • The water will not heat unless it is in contact with the probe. If the water heats, but is not hot enough, see Water Not Hot Enough.
- Page 36 TROUBLESHOOTING GUIDE TG35 Dispenser Does Not Heat NOTE reheat cold coffee. First check to see if one of the LED bars on the sensor circuit on the controller (replace the controller). ® Check to see if the Intellifresh LED on the front of the dispenser comes on at the beginning of the brew cycle.
- Page 37 Display view varies Using the Diagnostics with model The MAIN MENU Control Settings. Diagnostics Auto Test to test all circuits. If a button is highlighted green the Curtis logo DIAGNOSTICS Left Auto Test Right Dump Vavle Inlet Valve Dump Vavle Cone Lock...
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Page 38: Error Codes
ERROR CODES Warning Messages - Allows Brewer to Continue Brewing MESSAGE DISPLAY WARNING DESCRIPTION CAUSE Brew count “Gallons Since Reset” exceeds programmed Maintenance Required Maintenance Required preventative maintenance period. If the Inlet valve remains on longer than XX seconds (during the brew cycle only) and repeats TWICE during that brew Low Water Flow Low Water Flow... -
Page 39: Product Warranty
Return Merchandise Authorization (RMA): All returned equipment must be properly re-packaged in the original carton and received by Curtis within 45 days following the issuance of a RMA. NO UNITS OR PARTS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA).