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Troubleshooting Guide
Should this unit exhibit a problem, check the following before seeking service:
No Power
• Power is not on; press the
• Confirm that the AC adapter is connected securely to the back of the unit.
• Connect the unit to a different outlet.
• The normal function of the product may be disturbed by strong Electro-Magnetic
Interference. If so, simply restart the product to resume normal operation by following
the instruction manual. In the event the function does not resume, please use the
machine in another part of the home.
No Sound – General
• Master Volume is set to minimum; raise volume.
• Correct Function was not selected; press the LIGHTS/FUNCTION button to change the
function.
• If using an external device, raise the volume.
.No Sound – If connected to a TV
• Volume on the TV is muted or too low.
• Correct source (usually HDMI) was not selected on the TV's menu.
No sound from the microphone
• Make sure the microphone is firmly connected to the MIC 1 or MIC 2 jack.
• Make sure the ON/OFF switch on the microphone is set to the ON position.
• Make sure the MIC VOLUME control is not set too low.
• MASTER VOLUME is set to minimum; raise volume.
The Bluetooth device cannot be paired or connected with the unit
• You have not activated the Bluetooth function of your device; see page E15 or refer to
the Bluetooth device user's manual.
• The system is not in pairing mode; press and hold the
• Ensure any other Bluetooth devices are turned off to avoid accidental pairing.
The Music is not available on the unit after successfully connecting the Bluetooth
• Ensure your Bluetooth device can support the A2DP Bluetooth profile.
• The volume on the external Bluetooth device is set too low or muted; raise as desired.
• Make sure your music's application is open.
Energy Saving (Auto Power System-APS)
This unit will automatically turn off after 15 minutes of inactivity. APS is for energy saving
purposes.
The unit can be resumed to turn on by pressing the ON/STANDBY button once. APS is for
energy saving purposes.
ON/STANDBY button to turn unit on.
— E24 —
button to restart pairing.
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