Related Manuals for NETGEAR CM1000v2
Summary of Contents for NETGEAR CM1000v2
- Page 1 User Manual High Speed Cable Modem Model CM1000v2 NETGEAR, Inc. March 2019 350 E. Plumeria Drive 202-11957-01 San Jose, CA 95134, USA...
- Page 2 NETGEAR support resources. Contact your Internet service provider for technical support. Trademarks ©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only. Compliance and Conformity For regulatory compliance information, visit https://www.netgear.com/about/regulatory/.
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Page 3: Table Of Contents
Contents Chapter 1 Hardware Setup Unpack your cable modem..............5 Front panel and LEDs................6 Rear panel....................7 Label.......................9 System requirements................9 Install and activate your Cable Modem...........10 Connect your cable modem to a computer.......10 Before you activate your Internet service........11 Activate your Internet service (except with XFINITY)....12 Activate your Internet service with XFINITY........13 Perform a speed test..............13 Connect your cable modem to a router after installation and... -
Page 4: Chapter 1 Hardware Setup
• Unpack your cable modem • Front panel and LEDs • Rear panel • Label • System requirements • Install and activate your Cable Modem For more information about the topics covered in this manual, visit the support website at support.netgear.com. -
Page 5: Unpack Your Cable Modem
High Speed Cable Modem Unpack your cable modem Your package contains the following items. Figure 1. Package contents 1. High Speed Cable Modem 2. Ethernet cable 3. Power adapter Hardware Setup User Manual... -
Page 6: Front Panel And Leds
High Speed Cable Modem Front panel and LEDs The cable modem provides status LEDs on the front. Power LED Downstream LED Upstream LED Online LED Ethernet LED Figure 2. Front panel You can use the LEDs to verify status and connections. The following table lists and describes each LED on the cable modem. -
Page 7: Rear Panel
High Speed Cable Modem Table 1. LED descriptions Icon Description Power • Solid green. Power is supplied to the cable modem. • Off. No power is supplied to the cable modem. • Solid red. The cable modem is too warm and might overheat. For more information about this condition, see Use LEDs to troubleshoot on page 23. - Page 8 High Speed Cable Modem Reset button Ethernet port Coaxial cable port Power On/O button DC power connector Figure 3. Rear panel Viewed from top to bottom, the back panel contains the following components: • Reset button. Pressing the Reset button resets the cable modem. If the Reset button is pressed for at least seven seconds, the Power LED blinks green and the cable modem returns to its factory settings.
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Page 9: Label
High Speed Cable Modem Label The cable modem label shows the login information, MAC address, and serial number. Figure 4. Cable modem label System requirements You need the following to install your cable modem: • Compatible operating system: Windows 10 Windows 8 Windows 7 Windows Vista... -
Page 10: Install And Activate Your Cable Modem
High Speed Cable Modem Install and activate your Cable Modem The cable modem provides a connection between your cable Internet provider’s network and your computer, router, or WiFi router. Connect your cable modem to a computer During installation, connect a computer to an Ethernet port on the cable modem. After you install the cable modem and activate your Internet service, you can disconnect the computer and connect a router to the cable modem. -
Page 11: Before You Activate Your Internet Service
Before you activate your Internet service, gather the following information: • Your cable Internet provider account information • Cable modem model number, which is CM1000v2 • Cable modem serial number, which is on the cable modem label • Cable modem MAC address, which is on the cable modem label Figure 6. -
Page 12: Activate Your Internet Service (Except With Xfinity)
High Speed Cable Modem Table 2. Cable Internet provider contact information Cable Contact Information Internet Provider Cablevision https://www.cableone.net/ 1-877-MY-CABLE (1-877-692-2253). https://www.cox.com/activate 1-888-556-1193 Mediacom https://support.mediacomcable.com/ 1-855-Mediacom (1-855-633-4226) Optimum https://install.optimum.com/JointInstall/ 1-877-810-6750 Spectrum https://activate.spectrum.net/ 1-833-267-6094 XFINITY https://register.xfinity.com/ https://www.xfinity.com/support/articles/activate-purchased-modem 1-800-XFINITY (1-800-934-6489) For more information, see Activate your Internet service with XFINITY on page 13. -
Page 13: Activate Your Internet Service With Xfinity
High Speed Cable Modem Activate your Internet service with XFINITY Set up Internet service by using XFINITY’s self-activation process. If you are unable to self-activate your cable modem, call XFINITY customer service. After you complete the setup, perform a speed test. Before you start the self-activation process, make sure to collect your account number, account phone number, and login information (your email address or user name and password). -
Page 14: Connect Your Cable Modem To A Router After Installation And Activation
High Speed Cable Modem Connect your cable modem to a router after installation and activation After you install the cable modem and activate your Internet service, you can disconnect the computer and connect a router to the cable modem. Figure 7. Connect the cable modem to a router To connect your cable modem to a router after installation and activation: 1. -
Page 15: Chapter 2 Manage Your Network
Manage Your Network After you set up the cable modem, you do not need to log in to the cable modem for normal operation. However, you can log in to the cable modem to change a very limited number of settings and monitor the cable modem. This chapter includes the following sections: •... -
Page 16: Log In To The Cable Modem
High Speed Cable Modem Log in to the cable modem To log in to the cable modem: 1. Connect a computer to your cable modem. You can connect a computer to your cable modem using the following methods: • Connect a computer to your cable modem using an Ethernet connection. •... -
Page 17: View Cable Modem Initialization
High Speed Cable Modem 4. Select ADVANCED > Administration > Set Password. The Set Password page displays. 5. Type the old password, and type the new password twice. 6. Click the Apply button. Your settings are saved. View cable modem initialization You can track the initialization procedure of the cable modem and get details about the downstream and upstream cable channel. -
Page 18: View Cable Modem Status
High Speed Cable Modem View cable modem status To view cable modem status and usage information: 1. Launch a web browser from a computer that is connected to your cable modem. 2. Enter http://192.168.100.1. A login window opens. 3. Enter the admin user name and password. The user name is admin. -
Page 19: Specify The Cable Connection Starting Frequency
High Speed Cable Modem Specify the cable connection starting frequency The starting frequency is automatically generated. For most Internet connections, you do not need to specify this information. If you must enter a starting frequency, contact your Internet provider. To change the starting frequency: 1. -
Page 20: Reset The Cable Modem To Factory Default Settings
High Speed Cable Modem 3. Enter the admin user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Click the ADVANCED tab. The ADVANCED Home page displays. 5. -
Page 21: Use The Reset Button On The Back Panel
High Speed Cable Modem Use the reset button on the back panel CAUTION: This process erases all settings that you configured in the cable modem. To reset the cable modem to factory default settings using the Reset button: 1. On the back of the cable modem, locate the Reset button. 2. -
Page 22: Chapter 3 Troubleshooting
Troubleshooting This chapter provides information about troubleshooting your cable modem. The chapter includes the following sections: • Use LEDs to troubleshoot • Cannot log in to the cable modem • Troubleshoot the cable internet connection... -
Page 23: Use Leds To Troubleshoot
• Make sure that the power adapter is securely connected to your cable is plugged in. modem and a functioning power outlet. • Check that you are using the power adapter from NETGEAR for this product. • If the error persists, a hardware problem occurred. Contact technical support. -
Page 24: Cannot Log In To The Cable Modem
High Speed Cable Modem Table 3. Troubleshooting with LEDs (Continued) LED Behavior Action The Power LED lights red. The cable modem is too warm and might overheat. Do the following: 1. Disconnect the power adapter. 2. Wait a couple of minutes to let the cable modem cool down. 3. -
Page 25: Troubleshoot The Cable Internet Connection
High Speed Cable Modem Troubleshoot the cable internet connection If your cable modem cannot access the Internet but the Online LED lights green, make sure that the cable MAC address or device MAC address of your cable modem is registered with Internet service provider (see Activate your Internet service (except with XFINITY) on page 12 or Activate your Internet service with XFINITY on page 13). -
Page 26: Chapter 4 Supplemental Information
Supplemental Information This appendix covers the following topics: • Factory settings • Technical specifications... -
Page 27: Factory Settings
High Speed Cable Modem Factory settings The following table shows the factory default settings for the cable modem. Table 4. Factory default settings Feature Default Setting Cable modem login User login URL http://192.168.100.1 User name (case-sensitive) admin Login password (case-sensitive) password Internet connection WAN MAC address... -
Page 28: Technical Specifications
High Speed Cable Modem Technical specifications The following table lists the technical specifications for the cable modem. Table 5. Technical specifications Feature Specification Power adapter • Input: 110–120V, 47–60 Hz • Output: 12 VDC, 1.5 A Physical specifications • Dimensions: 8.8 in x 3.5 in x 5.9 in (223.5 mm x 88.9 mm x 150 mm) •...