Table of Contents
Advertisement
Appendix
FAQ and troubleshooting
This section lists frequently asked questions that may arise during the use of your
smartphone, and gives easy answers and solutions to these questions.
Aspect
Audio
Multimedia files
System information
and performance
Power
RAM / ROM
Unlock pattern
Question
Why is there no sound
coming from the
device?
Why can't I view my
video files?
Why can't I play my
music files?
How do I check the OS
version of my device?
I can't turn on the
device.
How do I check the
RAM and ROM memory
status?
I forgot my unlock
pattern.
Answer
If the headset is plugged into the device, the
speaker is automatically shut off. Disconnect
the headset.
Check that the device volume setting is not
muted.
Check that the volume control is not at its
lowest setting.
You may be trying to view a video that is not
supported. Refer to "Multimedia" on page 53
for more information.
You may be trying to play a file that is not
supported. Refer to "Multimedia" on page 53
for more information.
Press the Menu button and then tap Settings
> About phone to check the OS version (Build
number) and other hardware and software
information.
The battery power may be depleted. Recharge
the device. Refer to "Charging the battery"
on page 10 for more information.
To check the ROM status, press the Menu
button and then tap Settings > SD card &
phone storage.
To check RAM status, press the Menu button
and then tap Settings > Applications >
Running services.
After a certain number of wrong entries, you
will be presented with an option to reset your
pattern. Tap Forgot pattern? and enter your
google account username and password.
Note: You must have an active Google
account on the smartphone.
Alternatively, you restore your smartphone to
factory settings. See "Restoring to factory
settings" on page 44.
47
Advertisement
Table of Contents
