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Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.
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Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives additional information related to the current topic. Alerts you to any physical risk or system damage that might result from doing or not doing specific actions.
Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
Table of Contents System Tour Features Block Diagram System Components Front Panel Rear Panel Hardware Specifications and Configurations Power Management Function(ACPI support function) System Utilities CMOS Setup Utility Entering CMOS setup Navigating Through the Setup Utility Setup Utility Menus Main System Disassembly and Assembly Disassembly Requirements Pre-disassembly Procedure...
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System Check Procedures Power System Check System External Inspection System Internal Inspection Beep Codes Checkpoints BIOS Recovery Jumper and Connector Information M/B Placement Jumper Setting Setting Jumper FRU (Field Replaceable Unit) List Aspire X3990 Exploded Diagram Aspire X3990 FRU List viii...
Intel® HD Graphics Support (supported by CPU). • Dual independent display. • Digital display (HDMI/DVI/DP/eDP) and VGA. • DVMT 5.0 technology support. • Enhanced 3D and Clear Video technology support. • Need to measure VGA follow Acer VGA SOP. • Chapter 1 Chapter 1...
Hard disk drive Support up to 2 SATA ports. 3.5”, 25.4mm. • Capacity and models are listed on AVLC. • Optical disk drive Support up to one SATA 5.25” standard ODD. • Support DVD-ROM, DVD-SuperMulti, BD-combo, BD-rewrite. • Maximum ODD depth to 185mm with bezel. •...
System Components This section is a virtual tour of the system’s interior and exterior components. Front Panel Chapter 1 Component HDD activity indicator USB 2.0 ports Microphone-in jack Headphone/Speaker-out/line-out jack CF I/II (CompactFlash Type I/II) slot XD(XD-Picture)/SD(Secure Digital)/PRO slot Optical drive eject button Optical drive Power button...
Rear Panel Component Line-in jack RJ45 LAN connector D-sub port PS2 mouse port Power connector PS2 keyboard port HDMI port USB 2.0 ports Line-out jack Microphone jack Expansion slot(graphics card and TV-TUner card) Chapter 1...
Memory Combinations Slot Memory Slot 1 1GB,2GB,4GB Slot 2 1GB,2GB,4GB Maximum System Memory Supported System Memory Item Memory slot number Support Memory size per socket Support memory type Support memory interface Support memory voltage Support memory module package Support to parity check feature Support to error correction code (ECC) feature No Memory module combinations SATA Interface...
Audio Interface Item Audio controller Audio controller type Audio channel Audio function control Mono or stereo Compatibility Sampling rate Microphone/Headphone jack Chapter 1 Specification ALC662-VC HD Audio 5.1 Channel Enable/disable by BIOS Setup Stereo • "Meets performance requirements for Microsoft WLP 3.08 Vista premium and mobile PCs •...
Power Management Function(ACPI support function) Device Standby Mode Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute). • Hard Disk drive goes into Standby mode(for ATA standard interface). • Disable V-sync to control the VESA DPMS monitor. • Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows.
System Utilities CMOS Setup Utility CMOS setup is a hardware configuration program built into the system ROM, called the complementary metal- oxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions. When changing the system configuration settings •...
Entering CMOS setup Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. During POST, press Delete. If you fail to press Delete before POST is completed, you will need to restart the server. The Setup Main menu will be displayed showing the Setup’s menu bar.
Setup Utility Menus Main The Setup Main menu includes the following main setup categories. Parameter Description System BIOS Version Version number of the BIOS setup utility. Build Date Date when the BIOS setup utility was built Processor Type of CPU installed on the system. Core Frequency Core speed of the CPU installed on the system.
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Advanced Parameter Miscellaneous Advanced Chipset Configuration Integrated Peripherals PC Health Status Description Press Enter to access the Miscellaneous submenu Press Enter to access the Advanced Chipset Configuration submenu Press Enter to access the Integrated Peripherals submenu Press Enter to access the PC Health Status submenu Chapter 2...
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Miscellaneous Parameter Description AHCI Port1/2 Displays the status of auto detection of the AHCI device. Clock to All DIMM/ This item allows you to enable or disable the Clock to all DIMM/PCI/PCIE. PCI/PCIE Spread Spectrum If you enable spread spectrum, it can significantly reduce the EMI (Electro- Magnetic Interference) generated by the system.
Advanced Chipset Configuration Intel EIST This item allows users to enable or disable the EIST (Enhanced Intel SpeedStep technology). Intel Turbo Boost This item allows users to enable or disable the Intel Turbo Boost. Intel AES-NI Enables or disables Advanced Encryption Standard New Instructions (AES-NI).
Integrated Peripherals Parameter Description Onboard SATA Controller Enables or disables the onboard SATA controller. Onboard SATA Mode Select an operating mode for the onboard SATA. Onboard USB Controller Enables or disables the onboard USB controller. Legacy USB Support Enables or disables support for legacy USB devices. USB Storage Emulation If Auto, USB device equal or less than 2GB will be emulated as Floppy and remaining as harddrive.
PC Health Status Parameter Description Smart Fan Enables or disables the smart system fan control function. Option Enabled Disabled Chapter 2...
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Power Parameter Description ACPI Suspend Mode Select an ACPI state. Deep Power Off Mode Select the Deep power off Mode Power On by RTC Alarm Enables or Disables to wake up the system by RTC Alarm Function Power On by PCIE Devices This system can be turned off with a software commend.
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Security Parameter Description Supervisor Password This item indicates whether a supervisor password has been set. If the password has been installed, Installed displays. If not, Not Installed displays. User Password This item allows you to change user password. Change Supervisor You can select this option and press <Enter>...
Boot Options 1st/2nd/3rd/4th/5th Boot Specifies the boot order from the available devices. Device EFI Device Priority Press Enter to access the EFI Device Priority submenu and specify the boot device priority sequence from available EFI devices. Hard Disk Drive Priority Press Enter to access the Hard Disk Drive Priority submenu and specify the boot device priority sequence from available hard drives.
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Exit Parameter Description Save & Exit Setup When you have completed the system configuration changes, select this option to leave the BIOS Setup Utility and reboot the computer, so the new system configuration parameters can take effect. Select Discard Changes and Exit Select this option to quit the BIOS Setup Utility without making any permanent changes to the Setup system configuration, and reboot the computer.
System Disassembly and Assembly This chapter contains step-by-step procedures on how to disassemble and assembly the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge •...
Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below: Turn off the system and all the peripherals connected to it. Unplug the power cord from the power outlets. Unplug the power cord from the system. Unplug all peripheral cables from the system. Place the system unit on a flat, stable surface.
Removing the Side Panel Remove the two screws located on the rear edge of the side panel. Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. Lift the side panel away from the server and put it aside for reinstallation later.
Removing the Heat Sink Fan Assembly WARNING:The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. Use a long-nosed screwdriver to loosen the four screws on the heat sink, in the order as shown below. Note :CPU Fan has been highlighted with the yellow circle as above image shows.Please detach the CPU Fan and follow local regulations for disposal.
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Lay down the heat sink fan assembly, in an upright position, on top of the optical drive, as shown below, then disconnect the fan cable from the mainboard. Remove the heat sink fan assembly from the chassis then lay it down in an upright position—with the thermal patch facing upward.
Removing the Processor IMPORTANT:Before removing a processor from the mainboard, make sure to create a backup file of all important data. WARNING:The processor becomes very hot when the system is on. Allow it to cool off first before handling. Release the load lever. Lift the load lever and load plate to the fully open, upright position (2) and (3).
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Pull out the processor from the socket. IMPORTANT: If you are going to install a new processor, note the arrow on the corner to make sure the processor is properly oriented over the socket. Chapter 3...
Removing the TV-Tuner Card Remove the screws that secures the card to the chassis. Gently pull the card to remove it from the mainboard. Note: Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal.
Removing the VGA Card Remove the screws that secures the card to the chassis. Gently pull the card to remove it from the mainboard. Note: Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal.
Removing the Front Bezel Release the front bezel from the chassis interior. Pull the bezel away from the chassis. NOTE: The bezel can’t be entirely removed until completed below step.due to the other end of power cable connecting with motherboard. Chapter 3...
Removing the Cage of ODD and HDD Disconnect the data and power cables from the rear of the optical drive. Remove the two screws from chassis. Lift the cage up and turn it over. Chapter 3...
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Lay down the cage assembly in chassis, as shown below, then disconnect the data and power cables from the rear of the Hard disk drive. Disconnect the other end of the HDD/ODD data cable from the mainboard. Release the HDD data cables away from Chassis clip. Chapter 3...
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Disconnect the power switch cable from the motherboard. Pull the power switch cable from the chassis, then remove the bezel. Chapter 3...
Removing the Memory Modules IMPORTANT:Before removing any DIMM from the memory board, make sure to create a backup file of all important data. Press the holding clips on both sides of the DIMM slot outward to release the DIMM(1). Gently pull the DIMM upward to pull it away from the M/B(2). Note: Circuit boards >10 cm²...
Removing the Power Supply Disconnect the 4-pin and 24-pin power supply cables from the mainboard. Remove the screw that secures the power supply to the chassis. Chapter 3...
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Remove the three screws that secure the power supply to the rear panel. Lift the power supply module out of the chassis. Chapter 3...
Removing the Mainboard Disconnect the front USB cable and front audio cable from the mainboard. Release the cable from retention clip,then take out the retention clip. Release these cables away from Chassis clip. Chapter 3...
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Remove the four screws that secure the mainboard to the chassis. Note: Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. Lift the board from the chassis. Chapter 3...
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Punching in IO Shield then you can remove it. Remove the RTC battery. Note:RTC battery has been highlighted with the yellow circle as above image shows.Please detach the RTC battery and follow local regulations for disposal. Chapter 3...
Removing the Front I/O&USB and Card Reader Boards Removing the screw from chassis. Pull the front I/O and USB assembly from chassis. Chapter 3...
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Remove the card reader board. Remove the two screws that secure the card reader board to the bracket. Pull the card reader board out of the bracket. Note: Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal.
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Remove the front I/O&USB board. Remove the two screws that secure the I/O&USB board to the bracket. Pull the I/O&USB board out of the bracket. Note: Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal.
Assembly Requirements To assemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge • Flat-blade screwdriver • Philips screwdriver • Hex screwdriver • Plastic flat-blade screwdriver • Plastic tweezers • NOTE: The screws for the different components vary in size. During the assembly process, group the screws with the corresponding components to avoid mismatch when putting back the components.
Assembly Procedure Before proceeding with the assembly procedure, perform the steps listed below: Turn off the system and all the peripherals connected to it. Unplug the power cord from the power outlets. Unplug the power cord from the system. Unplug all peripheral cables from the system. Place the system unit on a flat, stable surface.
Install the Processor Release the load lever. Lift the load lever and load plate to the fully open,then take out the CPU cover. Put the CPU in the seat and close the load plate and load lever. NOTE: When you install the processor, note the arrow on the corner to make sure the processor is properly oriented over the socket.
Install the Memory Open the holding clips on both sides of the DIMM slot outward. Press down the memory. IMPORTANT:pls refer to below installing memory rule. DIMM1 DIMM2 Remark:A and B show different size of memory, size:A>B Chapter 3...
Install the Heat Sink Fan Assembly Put the CPU cooler on M/B retention module. Use a long-nosed screwdriver to fix the four screws on the heat sink, in the order as shown below. Connect the cooler cable to the main board. Chapter 3...
Removing the Side Panel Remove the two screws located on the rear edge of the side panel. Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. Lift the side panel away from the server and put it aside for reinstallation later.
Removing the Cage of ODD and HDD Remove the two screws from chassis. Lift the cage up and turn it over. Punching in PCI Shelf slice then you can remove it. Chapter 3...
Install the Main Board Put M/B in the chassis aligning the M/B I/O connector with I/O shielding. Fix1~ 6 pcs screws into the corresponding hole. NOTE: Make sure the I/O spring touching M/B after installing. Chapter 3...
Connect the Cable Install the retention clip to chassis. Take the bezel, shall front panel cable pass through chassis’s hole. as below blue rectangle image show Connect the front panel cable, front USB cable, and front audio cable to the mainboard. then fix the front audio cable with the retention clip.
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Connect the ATX 24Pin Power cable and ATX 4Pin Power cable to main board. Chapter 3...
Install the Cage of ODD and HDD Connect the other end of the HDD and ODD data cable to the mainboard. Let HDD SATA data cable pass through the two chassis clips. Connect the data and power cables to the rear of the Hard disk drive. Chapter 3...
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Install the cage to chassis. Fix the two screws to chassis. Connect the power cables and data cable to the rear of the optical drive. Chapter 3...
This chapter provides instructions on how to troubleshoot system hardware problems. Hardware Diagnostic Procedure IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.
Verify that components are properly seated. Verify that all cable connectors inside the system are firmly and correctly attached to their appropriate connectors. Verify that all components are Acer-qualified and supported. 10. Replace the system covers. 11. Power on the system.
Beep Codes Beep codes are used by the BIOS to indicate a serious or fatal error to the end user. Beep codes are used when an error occurs before the system video has been initialized. Beep codes will be generated by the system board speaker, commonly referred to as the PC speaker.
Checkpoints A checkpoint is either a byte or word value output to I/O port 80h.The BIOS outputs checkpoints throughout bootblock and Power-On Self Test (POST) to indicate the task the system is currently executing. Checkpoint sare very useful in aiding software developers or technicians in debugging problems that occur during the pre- boot process.
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Checkpoint Restore CPUID value back into register. Give control to BIOS POST (ExecutePOSTKernel). See POST Code Checkpoints section of document for more information. System is waking from ACPI S3 state. E1-E8 EC- OEM memory detection/configuration error. This range is reserved for chipset vendors & system manufacturers.
Bootblock Recovery Code Checkpoints The Bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS. NOTE: Checkpoints may differ between different platforms based on system configuration.
BIOS Recovery AMIBIOS supports a "recovery flash" mode, which can be used to flash update a BIOS from the boot block. This is used to update a BIOS image without the need to boot to an operating system. The following is the process that user should follow to flash BIOS ROM.
Chapter 5 Jumper and Connector Information M/B Placement Chapter 5...
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Label SYS_FAN CPU_FAN DIMM1~2 GPIO1 GPIO2 ATX_POWER F_USB3 F_USB2 SATA1~2 Description LGA1155 socket for Intel® Sandy Bridge processor family System cooling fan connector CPU cooling fan connector 240-Pin DDR3 SDRAM slots(Channel A: DIMM2 Channel B: DIMM1) General Purpose I/O Signal 1 General Purpose I/O Signal 2 Standard 24-pin ATX...
Jumper Setting The section explains how to set jumper for correct configuration of the mainboard. Setting Jumper Use the motherboard jumpers to set system configuration options. Jumpers with more Than one pin are numbered. When setting the jumpers, ensure that the jumper caps are Placed on the correct pins. The illustrations show a 2-pin jumper.
Jumper Settings Jumper Type CLR_CMOS 3-pin ME_DISABLE 3-pin Description Setting (default) CLEAR CMOS 1-2: NORMAL 2-3: CLEAR Before clearing the CMOS, make sure to turn the system off. Disable ME 1-2: NORMAL 2-3: ME disable CLR_CMOS Chapter 5...
Checking Connector Connecting Optional Devices F_AUDIO: Front Panel Audio heade This header allows the user to install auxiliary front-oriented microphone and line-out ports for easier access. PORT-F_L PORT-F_R PORT-E_R SenseB PORT -E_L GPIO1~2: Button recovery jumper Chapter 5 Signal Name AUGND AUD_FP_DET F_R_A...
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SATA1: Serial ATA connectors These connectors are used to support the Serial ATA 3Gb/s devices, simpler disk drivecabling and easier PC assembly. It eliminates limitations of the current Parallel ATAinterface. But maintains register compatibility and sofeware compatibility with PrallelATA. Ground Ground F_USB2~3: Front Panel USB headers The motherboard has four USB 2.0 headers supporting four USB 2.0 ports.
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Connecting Case Components CPU_FAN: CPU cooling FAN Power Connector +12V Sense Control SYS_FAN: System Cooling FAN Power Connector +12V Sense CONTROL Chapter 5 Signal Name System Ground Power +12V Sensor CPU FAN control Signal Name System Ground Power +12V Sensor CONTROL Function Function...
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ATX_ POWER: ATX 24-pin Power Connector +3.3V +3.3V PWR OK +5VSB +12V +12V +3.3V ATX12V: ATX 12V Power Connector Signal Name +3.3V -12V PS_ON Signal Name Ground Ground +12V +12V Signal Name Chapter 5...
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Front Panel Header The front panel header (F_PANEL) provides a standard set of switch and LED headers commonly found on ATX or micro-ATX cases. Refer to the table below for information: Signal HDD_LED Hard disk LED Ground HWRST_L Reset F_PANEL_DET FRONT PANEL DETECT Reserved...
To scrap or to return the defective parts, follow the local government ordinance or regulations on • how to dispose it properly, or follow the rules set by your regional Acer office on how to return it. This document will be updated as more information about the FRU list becomes available.
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Category FR 220W (8.5L) EuP 82+ External Speaker Neosonica Speaker Acer logo /LF /0810 / 9M- 20A200-000 Remote control Philips Remote Controller RC2604307/01BG for EMEA ;pair with RV.11000.007 Philips Remote Controller RC2604302/01B MSFT code US;pair with OVU430008 Receiver Philips OVU710018 Win7 receiver Philips code for EMEA, H57 fixed FW, pair with RT.11300.021...
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Category Keyboard LITE-ON SK-9660B RF2.4 105KS Black Spanish Keyboard LITE-ON SK-9660B RF2.4 105KS Black Portuguese Keyboard LITE-ON SK-9660B RF2.4 105KS Black Canadian French Keyboard LITE-ON SK-9660B RF2.4 107KS Black Brazilian Portuguese Keyboard LITE-ON SK-9660B RF2.4 109KS Black Japanese Keyboard LITE-ON SK-9660B RF2.4 105KS Black German Keyboard LITE-ON SK-9660B RF2.4 105KS Black Italian...
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Category Keyboard LITE-ON SK-9660B RF2.4 105KS Black Danish Keyboard LITE-ON SK-9660B RF2.4 104KS Black Czech Keyboard LITE-ON SK-9660B RF2.4 105KS Black Romanian Keyboard LITE-ON SK-9660B RF2.4 105KS Black Turkish Keyboard LITE-ON SK-9660B RF2.4 105KS Black Turkish-Q Keyboard LITE-ON SK-9660B RF2.4 105KS Black Arabic/French Keyboard LITE-ON SK-9660B RF2.4 104KS Black Kazakh...
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Category Keyboard PRIMAX KBRF36211 RF2.4 105KS Black Portuguese Keyboard PRIMAX KBRF36211 RF2.4 105KS Black Canadian French Keyboard PRIMAX KBRF36211 RF2.4 107KS Black Brazilian Portuguese Keyboard PRIMAX KBRF36211 RF2.4 109KS Black Japanese Keyboard PRIMAX KBRF36211 RF2.4 105KS Black German Keyboard PRIMAX KBRF36211 RF2.4 105KS Black Italian Keyboard PRIMAX KBRF36211 RF2.4 105KS Black French...
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Category Keyboard PRIMAX KBRF36211 RF2.4 104KS Black Czech Keyboard PRIMAX KBRF36211 RF2.4 105KS Black Romanian Keyboard PRIMAX KBRF36211 RF2.4 105KS Black Turkish Keyboard PRIMAX KBRF36211 RF2.4 105KS Black Turkish-Q Keyboard PRIMAX KBRF36211 RF2.4 105KS Black Arabic/French Keyboard PRIMAX KBRF36211 RF2.4 104KS Black Kazakh Keyboard PRIMAX KBRF36211 RF2.4 104KS Black Turkmen...
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Category Keyboard LITE-ON SK-9621B USB 105KS Black Canadian French Keyboard LITE-ON SK-9621B USB 107KS Black Brazilian Portuguese Keyboard LITE-ON SK-9621B USB 109KS Black Japanese Keyboard LITE-ON SK-9621B USB 105KS Black German Keyboard LITE-ON SK-9621B USB 105KS Black Italian Keyboard LITE-ON SK-9621B USB 105KS Black French Keyboard LITE-ON SK-9621B USB 105KS Black Swedish...
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Category Keyboard LITE-ON SK-9621B USB 105KS Black Romanian Keyboard LITE-ON SK-9621B USB 105KS Black Turkish Keyboard LITE-ON SK-9621B USB 105KS Black Turkish-Q Keyboard LITE-ON SK-9621B USB 105KS Black Arabic/French Keyboard LITE-ON SK-9621B USB 104KS Black Kazakh Keyboard LITE-ON SK-9621B USB 104KS Black Turkmen Keyboard LITE-ON SK-9621B USB 105KS Black Nordic...
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Category Keyboard PRIMAX KB36211 USB 109KS Black Japanese Keyboard PRIMAX KB36211 USB 105KS Black German Keyboard PRIMAX KB36211 USB 105KS Black Italian Keyboard PRIMAX KB36211 USB 105KS Black French Keyboard PRIMAX KB36211 USB 105KS Black Swedish Keyboard PRIMAX KB36211 USB 105KS Black Keyboard PRIMAX KB36211 USB 105KS Black Dutch Keyboard PRIMAX KB36211 USB 105KS Black...
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Category Keyboard PRIMAX KB36211 USB 105KS Black Turkish-Q Keyboard PRIMAX KB36211 USB 105KS Black Arabic/French Keyboard PRIMAX KB36211 USB 104KS Black Kazakh Keyboard PRIMAX KB36211 USB 104KS Black Turkmen Keyboard PRIMAX KB36211 USB 105KS Black Nordic Keyboard PRIMAX KB36211 USB 105KS Black English/Canadian French Keyboard PRIMAX KB36211 USB 105KS Black Czech/Slovak...