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Acer TravelMate 2410 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
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Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
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DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
Thim-Film Transistor (TFT) displaying at : 15.0” XGA (1024 x 768) 15.4” WXGA (1280 x 800) 15.4” WXGA (1280 x 800) Acer CrystalBrite color TFT LCD ® Intel GMA 900 graphics with up to 128MB of shared memory supporting, Microsoft...
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WPAN (manufacturing option): integrated Bluetooth Human-centric design and ergonomics Rugged, yet extremely portable design Stylish appearance Full-size keyboard with four programmable launch keys Ergonomically-centered touchpad pointing device Internet 4-way scroll button I/O Ports Four USB 2.0 ports Ethernet (RJ-45) port Modem (RJ-11) port Extternal display (VGA) port Microphone/line-in jack...
Bottom View NOTE: This is engineering sample. The image above may not be exactly the same as the real main board you get. Power Jack LAN1 Ethernet Port+Modem Jack USB1 USB port CRT1 External Display Connector MDCW Modem Cable Connector Chapter 1 ODD1 ODD Connector...
Modem Board Connector CPU Socket DIMM Slot1 DIMM Slot2 North Bridge (Intel 910GML) HDD Connector Jumper Settings Pin1-Pin8 Pin2-Pin7 Pin3-Pin6 Pin4-Pin5 LIN1 LOUT1 Description Clear Password No Function No Function No Function South Bridge(Intel FW82801FBM F518NC87) ENE CB-1410QF Microphone/Line-in Jack Headphones/Speakers/Line-Out Jack BIOS ROM Chapter 1...
A TravelMate tour After knowing your computer features, let us show you around your new TravelMate computer. Front View Icon Chapter 1 Item Display screen Also called LCD (liquid-crystal display), displays computer output. Power button Turns the computer on and off. Microphone Internal microphone for sound recording.
Closed Front View Icon Speakers Bluetooth communication button/ indicator Wireless communication button/ indicator Microphone/Line-in jack Headphones/ Speakers/Line-Out jack Battery indicator Power indicator Latch Item Description Left and right speakers deliver stereo audio output. ® Press to enable/disable Bluetooth function. Lights to indicate the status of Bluetooth- communications (manufacturing option).
Left View Icon Right View Icon Chapter 1 Item 3 USB 2.0 Ports Connects to USB 2.0 devices (e.g., USB mouse, USB camera). PC Card slot Accepts Type II PC Card. PC Card slot eject Ejects the PC Card for the slot button Item Optical drive...
Rear Panel Icon Item Security Keylock Connects to a Kensington-compatible computer security lock. Power jack Connects to an AC adaptor. Ethernet (RJ-45) port Connects to a Fast Ethernet network. Modem (RJ-11) port Connects to a phone line. USB 2.0 port Connects to USB 2.0 devices (e.g., USB mouse, USB camera).
Bottom Panel Item Memory bay Battery lock Battery release latch Battery bay Cooling fan Wireless LAN and hard disk bay Indicators The computer has four easy-to-read status indicators on the upper-right above the keyboard, and four on the front panel. The power, battery and wireless communication status indicators are visible even when the LCD display is closed.
Web browser, Acer Empowering key “ Press “ “ to run the Acer eManager. Please see “Acer eManager”. The mail and Web buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable keys, run the Acer Launch Manager.
The central location on the palmrest provides optimum comfort and support. Touchpad Basics The following teaches you how to use the touchpad: Chapter 1 Default application Email application (user-programmable) Internet browser (user-programmable) Acer eManager (user-programmable) User-programmable...
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Move your finger across the touchpad (2) to move the cursor. Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button.
Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock Key Caps Lock When Caps Lock is on, all alphabetic characters typed...
This key has the same effect as clicking the right mouse button; it opens the application’s context menu. Function Hot key help Displays help on hot keys. Acer eSetting Launches the Acer eSettings in Acer eManager. Acer Launches the Acer ePowerManagement in Acer ePowerManagement eManager. Description Chapter 1...
Hot Key Icon Fn-F4 Fn-F5 Fn-F6 Fn-F7 Fn-F8 Fn-w Fn-y Fn-x Fn-z Special Key You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type: Chapter 1 Function Sleep Puts the computer in Sleep mode. Display toggle Switches display output between the display screen, external monitor (if connected) and both.
The Euro symbol Open a text editor or word processor. Either directly press the <Euro> symbol at the bottom-right of the keyboard, or hold <Alt Gr> and then press the<5> symbol at the upper-center of the keyboard. The US dollar sign Open a text editor or word processor.
Hardware Specifications and Configurations Processor Item CPU type Core logic CPU package CPU core voltage BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size BIOS package Supported protocols BIOS password control Second Level Cache Item Cache controller Cache size 1st level cache control 2st level cache control...
Memory Combinations Slot 1 128MB 128MB 128MB 128MB 256MB 256MB 256MB 256MB 512MB 512MB 512MB 512MB 1024MB 1024MB 1024MB 1024MB 1024MB NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. On above table, the configuration of slot 1 and slot 2 could be reversed.
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Bluetooth Interface Item Data throughput Protocol Interface Connector type Wireless Module 802.11b/g (optional device) Item Chipset Data throughput Protocol Interface Hard Disk Drive Interface Item Vendor & HGST HTS424040M9AT00/ Model Name Toshiba Pluto MK4025GAS/ Seagate ST94019A Capacity (MB) 40000 Bytes per sector Data heads Drive Format...
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Combo Drive Interface Item Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage DVD-Dual Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage Audio Interface...
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Audio Interface Item Compatibility Mixed sound source Voice channel Sampling rate Internal microphone Internal speaker / Quantity Video Interface Item Chipset Package Interface Supports ZV (Zoomed Video) port Video Memory Item Chipset Memory size Interface USB Port Item Chipset USB Compliancy Level OHCI Number of USB port Location...
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System Board Major Chips Item USB 2.0 Super I/O controller MODEM Bluetooth Wireless 802.11 b+g PCMCIA Audio Keyboard Item Keyboard controller Total number of keypads Windows logo key Internal & external keyboard work simultaneously Battery Item Vendor & model name Battery Type Pack capacity Number of battery cell...
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LCD 15 inch Item Typical White Luminance (cd/m also called Brightness Luminance Uniformity Contrast Ratio Response Time (Optical Rise Time/Fall Time)msec Nominal Input Voltage VDD Typical Power Consumption (watt) Weight Physical Size(mm) Electrical Interface Support Color Viewing Angle (degree) Horizontal: Right/Left Vertial: Upper/Lower °...
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LCD 15 inch and 15.4 inch Item Support Color Viewing Angle (degree) Horizontal: Right/Left Vertial: Upper/Lower ° Temperature Range( C) Operating Storage (shipping) LCD Inverter Item Vendor & model name Brightness conditions Input voltage (V) Input current (mA) Output voltage (V, rms) Output current (mA, rms) Output voltage frequency (k Hz) AC Adaptor...
IDE2 Serial Number : System BIOS Ver: V0.06A 1277 VGA BIOS Ver 07.07 KBC Ver xxxxxxxxxxxxxxxxxxxxxx Serial Number Asset Tag Number Produce Name TravelMate 2410 Manufacturer Name: Acer xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx UUID: Help ↑ ↓ Select Item ← → Exit Select Menu Chapter 2 during POST (when “Press <F2>...
Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys (zx). To choose a parameter, use the cursor up/down keys ( wy). To change the value of a parameter, press por q.
IDE2 Serial Number : System BIOS Ver: V0.06A 1277 VGA BIOS Ver 07.07 KBC Ver xxxxxxxxxxxxxxxxxxxxxx Serial Number Asset Tag Number Produce Name TravelMate 2410 Manufacturer Name: Acer xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx UUID: Help Select Item ↑ ↓ ← → Exit Select Menu NOTE: The system information is subject to different models.
Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. Information Main System Time: [09:25:48] System Date: [07/08/2005] System Memory: 640 KB Extended Memory: 510 MB...
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The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter System Time Sets the system time. The hours are displayed with 24-hour format. System Date Sets the system date. System Memory This field reports the memory size of the system.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Information Main User Password is : Supervisor Password is : Set User Password Set Supervisor Password Primary HardDisk Security Password on Boot Help Select Item ↑...
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The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter User Password is Supervisor Password is Set User Password Set Supervisor Password Primary HardDisk Security Password on Boot NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password.
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Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: Type the current password in the Enter Current Password field and press e. Press e twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to “Clear”.
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If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2...
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Information Main +Hard Drive Floppy Devices CD-ROM/DVD Drive...
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Information Main Exit Saving Changes Exit Disarding Changes Load Setup Defaults Discard Changes Save Changes Help Select Item ↑ ↓ ← → Exit Select Menu The table below describes the parameters in this screen.
Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver Tweezers...
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
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LCD Panel Screw List Item Description SCW HEX NYL I#R-40/O#4-40 L5.5 SCREW MACH WAFER M2*L4 NI CPU SCREW M2.5*4.3L (2.3 KG) CPU SCREW M2.5*4.3L (1.55 KG) SCREW M2.5-6 SCRW M2.5*L8(NON NYLOK) SCREW M2*3 NYLON 1JMCPC-420325 SCREW SCREW M2.5*4L(NYLOCK)BLACK ZN SCREW M2.5X6 SRW M2.5*8L B/ZN NYLOK 700 SCRW M2.5*L3(NON NYLOK) SCREW M3x4(86.9A524.4R0)
Removing the Wireless LAN Card/the HDD Module/the Memory/the ODD Module and the LCD Module Removing the Memory and the HDD Module Remove the three screws fastening the HDD cover. Detach the HDD cover carefully. Disconnect the wireless antenna. Pop out the wireless LAN card then remove it. (Note: This engineering sample does not have wireless LAN card.
Pop out the memory. Remove the memory from the DIMM socket. Removing the ODD Module Remove the screws fastening the ODD module as shown. Use a flat headed screwdriver to push the ODD module outwards then remove it. Removing the LCD Module Open the notebook as the impage shows.
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Pull out the wireless LAN antenna from the main unit as shown. Take out the LCD cable from the main unit then disconnect the cable. Remove two screws fastening the LCD module. Remove another two screws on the bottom as shown. 10.
Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly Disconnect the touchpad cable from the main board. Disconnect the microphone cable then remove the microphone. Remove one screw holding the upper case and the lower case assembly. Then remove 13 screws on the bottom as shown.
Detach the touchpad bracket carefully. Then detach the touchpad from the touchpad bracket. Disassembling the Lower Case Assembly Disconnect the bluetooth cable then remove the bluetooth module. Disconnect the speaker set cable from the main board. Remove two screws fastening the main board to the lower case. Remove two hex screws holding the main board on the rear side.
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Disconnect the modem board cable from the main board. Remove the two screws holding the modem board then detach the modem board. 10. Disconnect the modem cable from the modem board. 11. Remove the three screws holding the CPU heatsink then remove it. 12.
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15. Remove the three screws fastening the speaker set. 16. Tear off the tape holding the speaker set. 17. Take out the speaker set from the lower case. This completes main unit disassembly. Chapter 3...
Disassembling the LCD Module Remove the four screw caps as shown. Remove the four screws holding the LCD bezel. Then detach the LCD bezel from the LCD module. Remove the two screws fastening the LCD inverter. Take out the LCD inverter from the LCD cover, then disconnect the LCD cable from the inverter. Disconnect the inverter cable and remove the inverter.
Disassembling the External Modules Disassembling the HDD Module Remove the two screws holding the HDD bracket on one side. Remove another two screws holding the HDD bracket on the other side. Then take the hard disc drive out from the HDD bracket. Chapter 3...
Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Duplicate symptom and obtain the failing symptoms in as much detail as possible.
System Check Procedures External Diskette Drive Check If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board. If the error still remains: Reconnect the external diskette drive/DVD-ROM module. Replace the external diskette drive/CD-ROM module. Replace the main board.
Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: Remove the battery pack. Connect the power adapter and check that power is supplied. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack.
Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
Index of Error Messages Error Message List Error Messages Struck Key System CMOS checksum bad - Default configuration used Real time clock error Previous boot incomplete - Default configuration used Invalid System Configuration Data Operating system not found FRU/Action in Sequence See “Keyboard or Auxiliary Input Device Check”...
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Error Message List No beep Error Messages Power-on indicator turns off and LCD is blank. Power-on indicator turns on and LCD is blank. Power-on indicator turns on and LCD is blank. But you can see POST on an external CRT. Power-on indicator turns on and a blinking cursor shown on LCD during POST.
Phoenix BIOS Beep Codes Code Beeps Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management...
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Code Chapter 4 Beeps Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled 2-2-3-1 Test for unexpected interrupts...
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Code Beeps Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs. One long, two short beeps on checksum failure.
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Code Chapter 4 Beeps Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size...
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
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Power-Related Symptoms Symptom / Error Battery can’t be charged or discharged System hang during POST PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. PC Card cannot be inserted or ejected Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size.
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Power Management-Related Symptoms Symptom / Error The system doesn't resume from hibernation/ standby mode. The system doesn't resume from standby mode after opening the lid of the portable computer. Battery fuel gauge in Windows doesn’t go higher than 90%. System hangs intermittently. Peripheral-Related Symptoms Symptom / Error System configuration does not match the...
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Modem/LAN-Related Symptoms Symptom / Error Internal modem does not work correctly. Internal LAN does not work correctly NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 71. Chapter 4 Action in Sequence Phone cable...
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the diagnostic test for the system board in loop mode at least 10 times.
System Check” on page 57): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
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TravelMate 2410 FRU List Chapter 6 LCD MODULE 15" XGA INVERTER BOARD 15.4" DELTA LCD BRACKET 15" RIGHT Note: The image displays LCD bracket right and left. LCD BRACKET 15" LEFT Note: The image displays LCD bracket right and left.