Customer Assistance And Information; Customer Satisfaction Procedure - Saturn 2007 Ion Owner's Manual

Customer Assistance and
Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important
to your dealer/retailer and to Saturn. Together we
are committed to providing our customers with
unparalleled service, before, during, and after the
purchase of a Saturn vehicle, for total customer
satisfaction. We call this the Saturn Difference.
Normally, any concerns with the sales transaction
or the operation of your vehicle are resolved by
your dealer's/retailer's sales or service
departments. If, for any reason, your ownership
experience falls below your expectations, we
suggest you take the following action:
STEP ONE: Contact the Retail Customer
Assistance Liaison. Any member of the retail
management team has the authority and the desire
to resolve your concerns. Normally, concerns
can be quickly resolved at this level.
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STEP TWO: Should you need additional
assistance, in the U.S., contact the Saturn
Customer Assistance Center by calling
1-800-553-6000. In Canada, contact the Saturn
Customer Communication Centre at
1-800-263-1999. A Saturn Customer Assistance
Center team member will handle your call and
assist in providing product and warranty
information, the nearest dealer/retailer location,
roadside assistance, brochures, literature and
discuss any concerns you may have.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
•
Vehicle Identification Number (VIN). This
17-digit number can be found on the
vehicle registration or title, on the upper driver
side corner of the dash, or on your roadside
assistance key card.
•
The name of your selling and servicing retail
facility.
•
Vehicle delivery date and present mileage.
•
Your daytime and evening phone numbers.