Dell P2418HZm User Manual
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Dell P2418HZm User Manual

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Dell P2418HZm
User's Guide
Monitor Model: P2418HZm
Regulatory Model: P2418HZc

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Summary of Contents for Dell P2418HZm

  • Page 1 Dell P2418HZm User’s Guide Monitor Model: P2418HZm Regulatory Model: P2418HZc...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2018–2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents About your monitor ..............5 Package contents ..................5 Product features ..................7 Identifying parts and controls ..............8 Monitor specifications ................12 Universal serial bus (USB) interface ............23 Plug and play capability ................26 LCD monitor quality and pixel policy ...........26 Maintenance guidelines ................26 Setting up the monitor ............
  • Page 4 Built-in diagnostics ................. 68 Common problems ................69 Product-specific problems ..............71 Universal serial bus (USB) specific problems ........72 Microsoft® Skype for Business® Specific Problems ......72 Appendix .................74 FCC notices (U.S. Only) and other regulatory information .....74 Contacting Dell ..................74 Contents...

  • Page 5: About Your Monitor

    Package contents Your monitor ships with the components shown below. Ensure that you have received all the components and Contacting Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries.
  • Page 6 VGA cable DP Cable USB 3.0 Upstream Cable (Enables the USB Ports on the Monitor) ∞ Quick Setup Guide ∞ Safety and Regulatory Information About your monitor...

  • Page 7: Product Features

    Product features The Dell P2418HZm flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD), and LED backlight. The monitor features include: P2418HZm:60.47 cm (23.8 inch) viewable area display (measured diagonally). ∞ 1920 x 1080 resolution, plus full-screen support for lower resolutions.

  • Page 8: Identifying Parts And Controls

    Identifying parts and controls Front View Front panel controls Label Description Function buttons (For more information, see Operating your monitor) Power on/off button (with LED indicator) Microphone Webcam cover shutter Webcam (Full HD) NOTE: For displays with glossy bezels the user should consider the placement of the display as the bezel may cause disturbing reflections from surrounding light and bright surfaces.
  • Page 9 Secures monitor with security lock(sold separately). Barcode, serial number, and Service Refer to this label if you need to Tag label contact Dell for technical support. Cable management slot Use to organize cables by placing them through the slot. About your monitor...
  • Page 10 Side View Label Description USB downstream port Connect your USB device. NOTE: To use this port, you must connect the 2x USB 3.0 downstream port USB cable (shipped with your monitor) to the (including 1x USB3.0 USB-upstream port on the monitor and to your BC1.2 charging port) computer.
  • Page 11 Bottom View Bottom view without monitor stand Label Description Power port Connect the power cable. HDMI port Connect your computer with HDMI cable(optional). DP port Connect your computer to the monitor using a DP cable. VGA port Connect your computer with VGA cable. USB connector (x2 Connect the USB cable that came with your monitor downstream, x1...

  • Page 12: Monitor Specifications

    83% (CIE 1976), 72% (CIE 1931) Built-in devices USB 3.0 super-speed hub (with 1x USB 3.0 upstream port, 2x USB 3.0 downstream ports and 2x USB2.0 downstream ports, including 1x USB 3.0 BC1.2 charging port) Dell Display Manager compatibility About your monitor...
  • Page 13 Connectivity 1xDP 1.2 (HDCP 1.4) 1xHDMI 1.4 (HDCP 1.4) 1xVGA 1xUSB3.0 port - Upstream 2xUSB3.0 port - Side 2xUSB2.0 port - Bottom 1xHeadphone-out / Microphone-in combo jack Border width (edge of 19.8mm (Top) monitor to active area) 11.4mm(Left/Right) 43.3mm(Bottom) Security Security lock slot (cable lock sold separately) Adjustability Height adjustable stand (125mm)
  • Page 14 Resolution specifications Model P2418HZm Horizontal scan 30 kHz to 83 kHz (automatic) range Vertical scan 56 Hz to 76 Hz (automatic) range Maximum preset 1920 x 1080 at 60 Hz resolution Supported video modes Model P2418HZm Video display capabilities (HDMI 480i, 480p, 576i, 576p, 720p, 1080i, 1080p &...
  • Page 15 Electrical specifications Model P2418HZm Video input signals ∞ Analog RGB, 0.7 Volts +/-5%, positive polarity at 75 ohm input impedance ∞ HDMI 1.4, 600mV for each differential line,100 ohm input impedance per differential pair ∞ DisplayPort 1.2, 600mV for each differential line, 100 ohm input impedance per differential pair 100 VAC to 240 VAC / 50 Hz or 60 Hz ±...
  • Page 16 Physical characteristics Model P2418HZm Signal cable type ∞ Digital: detachable, HDMI, 19 pins. ∞ Digital: detachable, DP, 20 pins. ∞ Analog: detachable, D-Sub, 15 pins ∞ Universal Serial Bus: USB, 9 pins Dimensions (with stand) Height (extended) 500.6 mm (19.71 in) Height (compressed) 375.6 mm (14.79 in)
  • Page 17 Environmental characteristics Model P2418HZm Compliant Standards Energy Saver feature for Energy Star certified Monitor EPEAT registered where applicable. EPEAT registration varies by country. www.epeat.net for registration status by country TCO-certified display BFR/PVC- Free monitor (excluding external cables) Energy Gauge shows the energy level being consumed by the monitor in real time...
  • Page 18 The OSD functions only in the normal operation mode. When any button is pressed in the Active-off mode, the following message will be displayed: Dell P2418HZm No VGA signal from your device. Press any key on the keyboard or move the mouse to wake it up.
  • Page 19 NOTE: Power consumption of On Mode as defined in Energy Star 8.0 version. Total energy consumption in kWh as defined in Energy Star 8.0 version. About your monitor...
  • Page 20 Pin assignments VGA connector Pin Number 15-pin Side of the Connected Signal Cable Video-Red Video-Green Video-Blue Self-test GND-R GND-G GND-B Computer 5V/3.3V GND-sync DDC data H-sync V-sync DDC clock About your monitor...
  • Page 21 HDMI connector Pin Number 19-pin Side of the Connected Signal Cable T.M.D.S. Data 2+ T.M.D.S. Data 2 Shield T.M.D.S. Data 2- T.M.D.S. Data 1+ T.M.D.S. Data 1 Shield T.M.D.S. Data 1 - T.M.D.S. Data 0+ T.M.D.S. Data 0 Shield T.M.D.S. Data 0- T.M.D.S.
  • Page 22 DisplayPort connector Pin Number 20-pin Side of the Connected Signal Cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR About your monitor...

  • Page 23: Universal Serial Bus (Usb) Interface

    Universal serial bus (USB) interface This section gives you information about the USB ports that are available on the monitor NOTE: This monitor is Super-Speed USB 3.0 and High-Speed USB 2.0 compatible. Transfer Speed Data Rate Power Consumption* Super-speed 5 Gbps 4.5 W (Max, each port) High speed 480 Mbps...
  • Page 24 SSRX- SSRX+ USB 3.0 downstream connector Pin Number 9-pin Side of the Connector SSRX- SSRX+ SSTX- SSTX+ USB 2.0 Downstream Connector Pin Number 4-pin Side of the Connector About your monitor...
  • Page 25 USB Ports • 1 x USB 3.0 upstream - bottom • 2 x USB 2.0 downstream - bottom • 2 x USB 3.0 downstream - side • Power Charging Port- the port with lightning icon; supports fast current charging capability if the device is BC1.2 compatible. NOTE: USB 3.0 functionality requires a USB 3.0-capable computer.

  • Page 26: Plug And Play Capability

    During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/monitors.

  • Page 27: Setting Up The Monitor

    Setting up the monitor Attaching the stand NOTE: The stand is detached when the monitor is shipped from the factory. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set up instructions.
  • Page 28 6. Attach the stand assembly to the monitor. a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor. b. Press the stand down till it snaps into place. 7. Place the monitor upright. NOTE: Lift the monitor carefully to prevent it from slipping or falling.

  • Page 29: Connecting Your Monitor

    Connecting your monitor WARNING: Before you perform any of the procedures in this section, follow Safety instructions. NOTE: Do not connect all cables to the computer at the same time. It is recommend to route the cables through the cable-management slot before you connect them to the monitor.
  • Page 30 Connecting the DP cable Connecting the USB 3.0 cable After you have completed connecting the DP/HDMI cable, follow the procedures below to connect the USB 3.0 cable to the computer and complete your monitor setup: 1. Connect the upstream USB 3.0 port (cable supplied) to an appropriate USB 3.0 port on your computer.

  • Page 31: Organizing Cables

    Organizing cables Use the cable-management slot to organize the cables connected to your monitor. Setting up the monitor...

  • Page 32: Disconnecting The Monitor Stand

    Disconnecting the monitor stand NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that the monitor is placed on a soft and clean surface. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set-up instructions.

  • Page 33: Wall Mounting (Optional)

    Wall mounting (optional) (Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable, flat table. 2. Remove the stand. 3.

  • Page 34: Operating Your Monitor

    Operating your monitor Power on the monitor Press the button to turn on the monitor. Using the front panel controls Use the control buttons on the front of the monitor to link up Microsoft® Skype for Business® Software or adjust the characteristics of the image being displayed. As you use these buttons, an On-Screen Display (OSD) or LED indicator shows the numeric values or activities of the characteristics as they change.
  • Page 35 Use Volume Down button to decrease OSD • bar volume. Volume Down • Use the Up button to adjust (increase ranges) items in the OSD menu • Use Volume Up button to increase OSD bar volume. Down Use the Down button to adjust (decrease Volume Up •...
  • Page 36 NOTE: To enable Microsoft® Skype for Business® functions with your monitor, make sure that the USB upstream cable is connected between your computer and the monitor. If not, the following message will be displayed: Dell P2418HZm Connect USB cable NOTE: The front panel buttons, excluding Volume Up and Volume Down, function only when Microsoft®...
  • Page 37 3. Volume Down/Volume Up To adjust the volume, press the Volume Down or Volume Up buttons. The activated OSD shows the numeric values of the volume level. 4. Microphone Mute To mute the microphone, press the Microphone Mute button. The microphone- mute-button light turns on when the microphone is muted.

  • Page 38: Using The On-Screen Display (Osd) Menu

    OSD menu, or wait for the OSD menu to automatically close. 1. Press the button to display the OSD main menu. Main menu for analog (VGA) input Dell P2418HZm Energy Use Brightness / Contrast Auto Adjust Input Source...
  • Page 39 Icon Menu and Description Submenus Brightness/ Use this menu to activate brightness/contrast adjustment. Contrast Dell P2418HZm Energy Use Brightness / Contrast Auto Adjust Input Source Color Display Energy Menu Others Resolution: 1920x1080, 60Hz Brightness Brightness adjusts the luminance of the backlight.
  • Page 40 Auto Adjust Use this key to activate automatic setup and adjust menu. Dell P2418HZm Energy Use Brightness / Contrast Auto Adjust Press to adjust the screen automatically. Input Source Color Display Energy Menu Others Resolution: 1920x1080, 60Hz The following dialog appears on a black screen as the monitor self-adjusts to the current input: Auto Adjustment in Progress...
  • Page 41 Input Source Use the input source menu to select between the different video signals that may be connected to your monitor. Dell P2418HZm Energy Use Brightness / Contrast Auto Adjust HDMI Input Source Auto Select Color Reset Input Source Display...
  • Page 42 ∞ Custom Color: Allows you to manually adjust the color settings. Press the buttons to adjust the three colors (R, G, B) values and create your own preset color mode. Dell P2418HZm Energy Use Preset Modes Brightness / Contrast Standard...
  • Page 43 ∞ RGB: Select this option if your monitor is connected to a computer or DVD player using the HDMI cable. ∞ YPbPr: Select this option if your DVD player supports only YPbPr output. Dell P2418HZm Energy Use Brightness / Contrast Auto Adjust...
  • Page 44 Display Use the display to adjust image. Dell P2418HZm Energy Use Brightness / Contrast Aspect Ratio Wide 16:9 Auto Adjust Horizontal Position Input Source Vertical Position Color Sharpness Display Pixel Clock Energy Phase Menu Dynamic Contrast Normal Response Time Others...
  • Page 45 Energy Dell P2418HZm Energy Use Brightness / Contrast Power Button LED On During Active Auto Adjust Off During Standby Input Source Reset Energy Color Display Energy Menu Others Resolution: 1920x1080, 60Hz Power Button Allows you to set the power LED indicator on during active or off during active to save energy.
  • Page 46 Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen and so on. Dell P2418HZm Energy Use Language English Brightness / Contrast Rotation...
  • Page 47 You can disable this feature by selecting disable. Enable this feature for best user experience and optimum performance of your monitor. Dell P2418HZm Energy Use Brightness / Contrast Enable DDC/CI...
  • Page 48 OSD warning messages When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie), the manual brightness adjustment is disabled. Dell P2418HZm To allow manual adjustment of brightness, the Dynamic Contrast will be switched off. Do you want to continue?
  • Page 49 If you press any button other than the power button, the following messages will appear depending on the selected input: Dell P2418HZm No VGA signal from your device. Press any key on the keyboard or move the mouse to wake it up.

  • Page 50: Setting Up Your Monitor

    If you do not see 1920 x 1080) as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following procedures: If you have a Dell desktop or portable computer: Go to www.dell.com/support, enter your computer’s Service Tag, and download ∞ the latest driver for your graphics card.

  • Page 51: Using The Tilt, Swivel, And Vertical Extension

    Using the Tilt, Swivel, and Vertical Extension NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions. Tilt, Swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.
  • Page 52 Extension) and fully tilted up to avoid hitting the bottom edge of the monitor. 90° 90° NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not www.dell. included with this monitor. To download the graphics driver, go to com/support and see the Download section for Video Drivers for latest driver updates.

  • Page 53: Operating The Webcam Cover Shutter

    After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of your system. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website for information on rotating the ‘contents’...

  • Page 54: Installing The Monitor Ir Camera Driver

    Installing the monitor IR Camera driver The IR camera driver is available for download from Dell.com/P2418HZm. Navigate to the Drivers & Downloads section to download the driver file, unzip the file, and then double click “setup.exe” to install the driver.

  • Page 55: Setting Up Windows Hello

    Setting up Windows Hello In Windows® 10: Click Windows start menu, click Settings. Click Accounts. Click Sign-in options. You must set up a PIN before you can enroll in Windows Hello. Operating your monitor...
  • Page 56 Click Add under PIN enter to Set up a PIN. Enter New PIN and Confirm PIN, and then click OK. Once you've done that, the options to set up Windows Hello will unlock. Click Set up under Windows Hello, enter to Windows Hello setup. The following message is displayed, click Get started.
  • Page 57 Keep looking directly at your screen and position yourself so that your face is in the center of the frame that appears on screen. The webcam will then register your face. When the following message is displayed, click Close to exit Windows Hello setup. Operating your monitor...

  • Page 58: Setting Up The Monitor Webcam As Default Setting

    Once you have set up, you have another option to improve the recognition. Click Improve recognition if necessary. Setting up the monitor webcam as default setting When using a notebook with built-in webcam to connect this monitor, in the device manager interface, you can find the notebook built-in webcam and the monitor webcam.
  • Page 59 If you want to set up the monitor webcam as default setting, you need disable the notebook built-in webcam. To identify the notebook built-in webcam and disable it, please follow below instructions: Right-click Dell Monitor IR Webcam, and click Properties to open the Dell Monitor IR Webcam Properties. Operating your monitor...
  • Page 60 Click Details > Property and select Hardware Ids. Operating your monitor...
  • Page 61 The Value will show the detail hardware ids of this Dell Monitor IR Webcam. The hardware ids of the notebook built-in webcam and the monitor webcam are different. For P2418HZm, the monitor webcam hardware ids will show as below: Right click the Dell Monitor IR Webcam which has different hardware ids of the P2418HZm monitor webcam, and then click Disable.

  • Page 62: Setting Up The Monitor Speaker As Default Setting

    Click Yes. The notebook webcam is now disabled and the monitor webcam will be used as the default setting. Restart the notebook. Setting up the monitor speaker as default setting When your computer connects multiple speakers, if you want to set up the monitor speaker as default setting, please follow below instructions: Right-click Volume in the Windows task bar notification area.
  • Page 63 If only the HDMI or DP cable is connected from your monitor to the computer, only one speaker named DELL P2418HZm from the monitor will show in the Sound setting interface. click DELL P2418HZm, and then click Set Default, the monitor speaker will be used as the default setting. Operating your monitor...
  • Page 64 DELL P2418HZm and P2418HZm respectively from the monitor will show in the Sound setting interface. The difference between DELL P2418HZm and P2418HZm is only different signal source. You can choose any one to set default, the monitor speaker will be used as the default setting.
  • Page 65 Operating your monitor...

  • Page 66: Troubleshooting

    If the monitor is working correctly, it detects that there is no signal and one of the following message appears. While in self-test mode, the power LED remains white. Dell P2418HZm No VGA Cable The display will go into Power Save Mode in 4 minutes.
  • Page 67 Dell P2418HZm No DP Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/support/monitors NOTE: This box also appears during normal system operation, if the video cable is disconnected or damaged. 4. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

  • Page 68: Built-In Diagnostics

    Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if any screen abnormality you experience is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.

  • Page 69: Common Problems

    ∞ Cycle power on-off. ∞ Pixel that is permanently Off is a natural defect that can occur in LCD technology. ∞ For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at www.dell.com/support/monitors. Stuck-on pixels ∞ Cycle power on-off.
  • Page 70 ∞ Check for bent or broken pins in the video cable connector. ∞ Restart the computer in the safe mode. Safety related issues ∞ Do not perform any troubleshooting steps. ∞ Contact Dell immediately. Intermittent ∞ Ensure that the video cable connecting the monitor to the computer problems is connected properly and is secure.

  • Page 71: Product-Specific Problems

    Product-specific problems Specific Possible Solutions Symptoms ∞ Check the Aspect Ratio setting in the Display settings OSD. Screen image is too small ∞ Reset the monitor to Factory Settings (Factory Reset) . Cannot adjust the ∞ Turn off the monitor, unplug the power cord, plug it back, and then monitor with the turn on the monitor.

  • Page 72: Universal Serial Bus (Usb) Specific Problems

    Universal serial bus (USB) specific problems Specific Possible Solutions Symptoms USB interface is not ∞ Check that your monitor is turned On. working ∞ Reconnect the upstream cable to your computer. ∞ Reconnect the USB peripherals (downstream connector). ∞ Switch Off and then turn On the monitor again. ∞...
  • Page 73 No sound ∞ Ensure that you have set the default playback device as "DELL P2418HZm" on your system. coming from the speakers ∞ Turn Off the monitor, unplug the monitor power cord, replug it, and then turn On the monitor.

  • Page 74: Appendix

    3. Select the appropriate service or support link based on your requirement or choose the method of contacting Dell that is convenient for you. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

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