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Common
What You
Symptoms
Experience
Missing Color
Picture missing
color
Wrong Color
Picture color not
good
Image retention
Faint shadow
from a static
from the static
image left on
image displayed
the monitor for
appears on the
a long period of
screen
time
Product Specific Problems
Problem
What you
experience
Screen image is
Image is
too small
centered on
screen, but does
not fill entire
viewing area
Cannot adjust
OSD does not
the monitor with
appear on the
the buttons on
screen
the front panel
No Input Signal
No picture, the
when user
LED light is white
controls are
pressed
5. Trouble Shooting Instructions
Possible Solutions
• Perform monitor self-test.
• Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
• Check for bent or broken pins in the video cable
connector.
• Change the settings of the Preset Modes in the
Color menu OSD depending on the application.
• Adjust R/G/B value under Custom Color in Color
menu OSD.
• Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
• Set the screen to turn off after a few minutes of
screen idle time. These can be adjusted in Windows
Power Options or Mac Energy Saver setting.
• Alternatively, use a dynamically changing
screensaver.
Possible solutions
• Check the Aspect Ratio setting in the Display
menu OSD.
• Reset the monitor to factory settings.
• Turn off the monitor, unplug the monitor power
cable, plug it back, and then turn on the monitor.
• Check the signal source. Ensure the computer is
not in the power saving mode by moving the mouse
or pressing any key on the keyboard.
• Check whether the signal cable is plugged in
properly. Connect the signal cable again, if
necessary.
• Reset the computer or video player.
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