Lenovo ThinkPad X270 User Manual
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Lenovo ThinkPad X270 User Manual

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  • Page 1 X270 User Guide...
  • Page 2 Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • “Important safety information” on page v The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/support First Edition (January 2017) ©...

  • Page 3: Table Of Contents

    ... . . displays to the docking station ..Accessing Lenovo programs ..ThinkPad WiGig Dock ... .
  • Page 4 Lenovo Support Web site..Computer screen problems ..Calling Lenovo ... . . External monitor problems ..
  • Page 5 Japan notice for ac power cord ..Appendix F. Notices ..Lenovo product service information for Taiwan ....
  • Page 6 X270 User Guide...

  • Page 7: Important Safety Information

    The information in this document does not alter the terms of your purchase agreement or the Lenovo Limited Warranty. For more information, see "Warranty Information" in the Safety, Warranty, and Setup Guide that comes with your computer.
  • Page 8 Prevent your computer from getting wet. To avoid spills and the danger of electrical shock, keep liquids away from your computer. Protect the cables from being damaged. Applying strong force to cables may damage or break them. Route communication lines, or the cables of an ac power adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subject to treatment that could interfere with the operation of your computer.

  • Page 9: Conditions That Require Immediate Action

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 10: Power Cords And Power Adapters

    sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety.

  • Page 11: Extension Cords And Related Devices

    Be sure that the power outlet provides the correct voltage and current for the product you are installing. Carefully connect and disconnect the equipment from the electrical outlet. Power supply statement DANGER Never remove the cover on a power supply or any part that has the following label attached. © Copyright Lenovo 2017...

  • Page 12: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 13: Notice For Removable Rechargeable Battery

    Lenovo-authorized repair facility or technician. Only recharge the battery strictly according to instructions included in the product documentation. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. Notice for non-rechargeable coin-cell battery DANGER Do not attempt to replace the non-rechargeable coin-cell battery.

  • Page 14: Heat And Product Ventilation

    Heat and product ventilation DANGER Computers, ac power adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: •...

  • Page 15: Liquid Crystal Display (Lcd) Notice

    Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level. © Copyright Lenovo 2017 xiii...

  • Page 16: Plastic Bag Notice

    50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.

  • Page 17: Chapter 1. Product Overview

    If your computer is unresponsive, you can turn off the computer by pressing and holding the power button for four or more seconds. If the computer cannot be turned off, see “Computer stops responding” on page 84. © Copyright Lenovo 2017...

  • Page 18: Left-Side View

    TrackPoint pointing stick TrackPoint buttons Trackpad Your computer is equipped with the Lenovo-unique ThinkPad pointing device. For more information, see “Using the ThinkPad pointing device” on page 20. NFC label (available on some models) If you find a near field communication (NFC) label near the trackpad, it indicates that your computer comes with an NFC card.

  • Page 19: Right-Side View

    • Charge your peripheral devices. • Connect your computer to external displays for video output. Lenovo provides various USB-C accessories to help you expand your computer functionality. To discover Lenovo USB-C accessories, visit Lenovo Web site at http://www.lenovo.com/essentials. HDMI™ connector The High-Definition Multimedia Interface (HDMI) connector is a digital audio and video interface.
  • Page 20 • For Windows 7: Start the Power Manager program, click the Global Power Settings tab, and then follow the instructions on the screen to make your preferred setting. • For Windows 10: Start the Lenovo Settings program, click POWER, and then follow the instructions on the screen to make your preferred setting.

  • Page 21: Bottom View

    Bottom view Emergency-reset hole Docking-station connector Removable battery Emergency-reset hole If the computer stops responding and you cannot turn it off by pressing the power button, remove the ac power adapter first. Then insert a straightened paper clip into the emergency-reset hole to reset the computer.
  • Page 22 Note: Depending on the model, your computer might look different from the following illustrations. Fn Lock indicator This indicator shows the status of Fn Lock function. For more information, see “Using the special keys” on page 18. Speaker-mute indicator When this indicator is on, the speakers are muted. Microphone-mute indicator When this indicator is on, the microphones are muted.

  • Page 23: Important Product Information Labels

    • Labels for the Windows operating systems Machine type and model label When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. The following illustration shows where to find the label that contains the machine type and model information of your computer.
  • Page 24 Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. • For a user-installable wireless WAN module, this label directs you to consult this user guide for the actual FCC ID and IC certification number.

  • Page 25: Labels For The Windows Operating Systems

    Certificate of Authenticity is the Windows 7 version for which the computer is licensed and the Product ID. The Product ID is important when you reinstall the Windows 7 operating system from a source other than a Lenovo product recovery disc set. ®...
  • Page 26 Memory • Double data rate 4 (DDR4) small outline dual in-line memory module (SODIMM) Storage device • 2.5-inch form factor, 7-mm (0.28-inch) height hard disk drive (available on some models) • 2.5-inch form factor solid-state drive (available on some models) •...

  • Page 27: Computer Specifications

    • Wireless WAN (available on some models) • Wireless Gigabit (WiGig) (available on some models) Others • Camera (available on some models) • Microphones (available on some models) Computer specifications Size • Width: 305.5 mm (12 inches) • Depth: 208.5 mm (8.2 inches) •...

  • Page 28: Lenovo Programs

    3. If you still do not find the program in the program list, search for the program in the search box. Note: If you are using the Windows 7 operating system, some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, start the Lenovo PC Experience program, click Lenovo Tools, and then follow the instructions on the screen.
  • Page 29 Lenovo computer. Lenovo ID This program enables you to create and manage your Lenovo ID. With a Lenovo ID, you can connect to everything Lenovo through a single account. Use your...
  • Page 30 Recovery Media This program enables you to restore the contents of the internal storage drive to the factory default settings. (Windows 7) This program enables you to keep the software on the computer up-to-date by System Update downloading and installing software packages, including: (Windows 7) •...

  • Page 31: Chapter 2. Using Your Computer

    This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 32: Getting Help About The Windows Operating System

    • If your computer will be turned off for an extended period of time, you can prevent battery power from draining by removing the battery. How do I securely dispose of data stored on the internal storage drive? • Study “Security” on page 59 to find out how you can protect your computer from theft and unauthorized use.
  • Page 33 Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options.

  • Page 34: Using The Special Keys

    Touch gesture (touch models Description only) Touch: Swipe in from the right edge. Mouse action: Click the action center icon in the Windows notification area. Function: Open the action center to see your notifications and quick actions. Touch: Swipe in from the left edge. Mouse action: Click the task-view icon on the taskbar.
  • Page 35 Windows logo key Press the Windows logo key to open the Start menu. For information about using the Windows logo key with other keys, see the help information system of the Windows operating system. Fn key and function keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1.

  • Page 36: Using The Thinkpad Pointing Device

    Cortana personal assistant. To define or change the action for the F12 key, do the following: 1. Open the Lenovo Settings program. See “Accessing Lenovo programs” on page 12. 2. Click the input icon 3. Locate the KEYBOARD: USER-DEFINED KEY section and follow the instructions on the screen to complete the setting.

  • Page 37: Using The Trackpoint Pointing Device

    By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 24. Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.

  • Page 38: Using The Trackpad

    Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap. Use either thumb to press the left-click button or right-click button. • Point Use the pointing stick to move the pointer on the screen.

  • Page 39: Using The Trackpad Touch Gestures

    • Right-click Press the right-click zone to display a shortcut menu. You also can tap anywhere on the surface of the trackpad with two fingers to perform the right-click action. • Scroll Put two fingers on the trackpad and move them in the vertical or horizontal direction. This action enables you to scroll through the document, Web site, or apps.

  • Page 40: Customizing The Thinkpad Pointing Device

    Swipe three fingers up Swipe three fingers down Put three fingers on the trackpad Put three fingers on the trackpad and move them up to open the and move them down to show the task view to see all your open desktop.

  • Page 41: Using The Battery

    To enable the battery alarm, do the following: 1. Start the Power Manager program. See “Accessing Lenovo programs” on page 12. Chapter 2 Using your computer...
  • Page 42 2. Click the Global Power Settings tab. 3. For Low battery alarm or Critically low battery alarm, set the percentage of the power level and set the action. Note: If your computer enters sleep or hibernation mode when the battery power is low without the alarm message, the message is displayed when the computer resumes.

  • Page 43: Managing The Battery Power

    Managing the battery power To achieve the best balance between performance and power saving, adjust your power plan settings. To adjust power plan settings, do the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons.

  • Page 44: Cabled Ethernet Connections

    When you are not using the wireless features, such as Bluetooth or wireless LAN, turn them off to help conserve power. Cabled Ethernet connections With an Ethernet cable, you can connect your computer to a local network through the Ethernet connector on your computer.

  • Page 45: Using The Wireless-Wan Connection

    For the Windows 7 operating system, you also can check the wireless-LAN connection status through the Access Connections gauge in the Windows notification area. The more bars encompassed, the better the signal is. Using the wireless-WAN connection Wireless wide area network (WAN), which uses cellular networks for data transmission, enables you to establish wireless connections over remote public or private networks.

  • Page 46: Using The Nfc Devices

    • For Windows 7: Go to Control Panel, and change the view of Control Panel from Category to Large icons or Small icons. Click Network and Sharing Center ➙ Change adapter settings. Then enable Bluetooth Network Connection. • For Windows 10: Do one of the following: –...

  • Page 47: Using The Airplane Mode

    Pairing your computer with an NFC card Before you start, ensure that the card is in NFC Data Exchange Format (NDEF), otherwise the card cannot be detected. Then do the following: 1. Position the card closely above the NFC label as shown. Align the shorter edge of the card with the horizontal extension line for the center of the NFC label.

  • Page 48: Using The Camera

    – Open the Camera app, and click the settings icon in the upper-right corner. Follow the instructions on the screen to configure the camera settings as desired. – Open the Start menu and then click Lenovo Settings ➙ Camera. Follow the instructions on the screen to configure the camera settings.
  • Page 49 This section provides information about the supported smart card type and instructions on how to install or remove a smart card. For more information about using the smart card, see the documentation that comes with the smart card. Supported smart card type The smart card reader (if available on your computer) only supports the smart card of the following specifications: •...

  • Page 50: Using A Media Card

    Using a media card Your computer has one media-card slot. The media-card slot supports the following types of cards: Note: Your computer does not support the content protection for recordable media (CPRM) feature for the SD card. • MultiMediaCard (MMC) •...

  • Page 51: Using An External Display

    Note: If you do not remove the card from your computer after you eject the card from the Windows operating system, the card can no longer be accessed. To access the card, you must remove it first, and then insert it again. Using an external display This section provides instructions on how to connect an external display, choose display modes, and change display settings.

  • Page 52: Traveling With Your Computer

    Note: Depending on the situation, you might see Disconnect, PC screen only, Computer only, or Disconnect projector. • Duplicate: Displays the same video output on both your computer screen and an external display. • Extend: Extends the video output from your computer display to an external display. You can drag and move items between the two displays.
  • Page 53 If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: http://www.lenovo.com/accessories Chapter 2 Using your computer...
  • Page 54 X270 User Guide...

  • Page 55: Chapter 3. Enhancing Your Computer

    This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.
  • Page 56 Always On USB 2.0 connector: Connect USB-compatible devices or charge some mobile digital devices and smartphones. USB 2.0 connectors USB 3.0 connector Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer. Ethernet connector: Connect the docking station to an Ethernet LAN.
  • Page 57 Docking status indicator: This indicator turns on when the computer is attached to the docking station properly. Eject button: Press the eject button to eject the computer from the docking station. Adjuster: Use the adjuster as a guide to align the computer with the docking station. Docking station connector: Connect the docking station to the computer.
  • Page 58 To connect a DVI monitor, do the following: 1. Turn off the computer. 2. Connect the DVI monitor to the DVI connector. Then connect the monitor to an electrical outlet. 3. Turn on the DVI monitor and then the computer. VGA connector: Connect the computer to a VGA-compatible video device, such as a VGA monitor.
  • Page 59 Always On USB 2.0 connector: Connect USB-compatible devices or charge some mobile digital devices and smartphones. USB 2.0 connectors USB 3.0 connectors Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer. Ethernet connector: Connect the docking station to an Ethernet LAN.

  • Page 60: Attaching A Docking Station To Your Computer

    Attaching a docking station to your computer Attention: When the computer is attached to a docking station, do not pick up the assembly by taking hold of the computer only. Always hold the whole assembly. Otherwise the docking station might drop down. To attach the docking station to your computer, do the following: Note: The ThinkPad Basic Dock does not have the system lock.

  • Page 61: Guidelines On Connecting Multiple External Displays To The Docking Station

    To detach the docking station from your computer, do the following: Note: The ThinkPad Basic Dock does not have the system lock. 1. Disconnect all cables and devices from the computer and the docking station. 2. Turn the system lock key to the unlocked position (horizontal). 3.

  • Page 62: Thinkpad Wigig Dock

    – ThinkPad Pro Dock – ThinkPad Ultra Dock • For the ThinkPad Ultra Dock, a maximum of three displays (including your computer display) can work at the same time. As a result, if you connect three external displays to the ThinkPad Ultra Dock, the display connected to the VGA connector will not work when your computer display is on.

  • Page 63: Thinkpad Wigig Dock Overview

    ThinkPad WiGig Dock overview Status indicator: The indicator in the ThinkPad logo shows the status of the dock. The indicator is solid on when the dock is on (in normal mode). USB 2.0 connectors USB 3.0 connector Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.

  • Page 64: Setting Up The Thinkpad Wigig Dock

    HDMI connector: Connect a compatible digital audio device or video monitor, such as a DVD player or an HDTV. DisplayPort connector: Connect a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. Ethernet connector: Connect the dock to an Ethernet LAN. Emergency-reset hole If your dock stops responding, hold down the power button for several seconds to turn off the dock.
  • Page 65 1. Connect the power cord to the ac power adapter. 2. Connect the ac power adapter to the power connector of the dock. 3. Connect the power cord to an electrical outlet. 4. Turn on the dock by pressing the power button. 5.

  • Page 66: Using The Thinkpad Wigig Dock

    6. Position your computer close to the dock, within 120 cm (47.2 inches). To get the best performance, ensure that: • The dock is placed within a 60 cm (23.6 inches) distance and a 120-degree sector region relatively to the rear of the computer display. •...
  • Page 67 1. Do the following: • For Windows 7: Click the Start button to open the Start menu, and then click All programs ➙ Intel ➙ Intel Wireless Dock Manager to start the Wireless Dock Manager program. • For Windows 10: Click the action center icon in the Windows notification area.
  • Page 68 X270 User Guide...

  • Page 69: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 70 • On-Screen Keyboard If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.

  • Page 71: Ergonomic Information

    Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 72: Cleaning And Maintenance

    Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/essentials. Explore your options for docking solutions and external products that provide the adjustability and features that you want.
  • Page 73 • Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. •...
  • Page 74 X270 User Guide...

  • Page 75: Chapter 5. Security

    If a user hard disk password has been set, but no master hard disk password has been, the user must enter the user hard disk password to access files and applications on the storage drive. • Master hard disk password © Copyright Lenovo 2017...

  • Page 76: Setting, Changing, Or Removing A Password

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 77: Setting The Security Chip

    • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 78: Using The Fingerprint Reader

    • For Windows 7 1. Start the fingerprint program. For instructions on how to start the fingerprint program, see “Accessing Lenovo programs” on page 12. 2. Enter the Windows password as required. 3. Follow the instructions on the screen to finish the enrollment.
  • Page 79 If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. You must take your computer to a Lenovo-authorized servicer or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 80: Deleting Data From Your Storage Drive

    • Move the data to the Recycle Bin, and then empty the Recycle Bin. • Format your storage drive, using the software to initialize it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.

  • Page 81: Using Firewalls

    Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software.
  • Page 82 X270 User Guide...

  • Page 83: Chapter 6. Advanced Configuration

    • If an NVM Express drive is installed, additional drivers also are required. For more information, go to https://support.microsoft.com/en-us/kb/2990941. 8. Restore the folder at C:\SWTOOLS that you backed up. 9. Install the device drivers. See “Installing device drivers ” on page 69. © Copyright Lenovo 2017...

  • Page 84: Installing The Windows 10 Operating System

    Microsoft Knowledge Base home page at http://support.microsoft.com/. 11. Install the registry patches, for example, the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at http://www.lenovo.com/support.

  • Page 85: Installing Device Drivers

    This action might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Support Web site by doing the following: 1. Go to http://www.lenovo.com/support.

  • Page 86: Using The Thinkpad Setup Program

    Lenovo Companion automatically downloads and installs the updates. System Update or Lenovo Companion is preinstalled on your computer and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.

  • Page 87: Updating The Uefi Bios

    • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. For instructions on how to update the UEFI BIOS, go to http://www.lenovo.com/support. BIOS menu This topic introduces the following BIOS menus of your computer: •...
  • Page 88 Main menu When you enter the ThinkPad Setup program, you first see the Main menu as follows: Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. • UEFI BIOS Version • UEFI BIOS Date •...
  • Page 89 Description: Enable or disable Internet Protocol Version 4 (IPv4) network stack for UEFI environment. This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first. • UEFI IPv6 Network Stack Values: Disabled, Enabled Description: Enable or disable Internet Protocol Version 6 (IPv6) network stack for UEFI environment. This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first.
  • Page 90 Description: If you select Enabled, you can press the Fn key (instead of press and hold) to keep it in a pressed condition. Then press the function key you want. The action is equivalent to pressing the function key simultaneously with the Fn key. •...
  • Page 91 • Disable Built-in Battery Description: Temporarily disable the internal built-in battery for servicing the system. After selecting this item, the system will be automatically powered off. The system is then ready to be serviced. Note: The battery will be automatically re-enabled when the ac power adapter is reconnected to the system.
  • Page 92 Security menu Note: The BIOS menu might change without notice. Depending on the model and operating system, the menu items and the default value might vary. Password • Supervisor Password Values: Disabled, Enabled Descriptions: Set a supervisor password to prevent unauthorized users from changing the startup sequence, network related settings, and system date and time.
  • Page 93 Fingerprint • Predesktop Authentication Values: Disabled, Enabled Descriptions: Enable or disable fingerprint authentication before the operating system is loaded. • Reader Priority Values: External ➙ Internal, Internal Only Descriptions: If your computer has an internal fingerprint reader and an attached external fingerprint reader, use this option to specify the fingerprint reader priority.
  • Page 94 Descriptions: When this option is enabled, all users can update the UEFI BIOS. If you disable this option, only the person who knows the supervisor password can update the UEFI BIOS. • Secure RollBack Prevention Values: Disabled, Enabled Descriptions: When this option is disabled, you can flash the UEFI BIOS to earlier version. Memory Protection •...
  • Page 95 Values: Disabled, Enabled Descriptions: When this option is enabled, removing any internal storage device when your computer is in sleep mode will be detected. If you remove the internal storage device while the computer is in sleep mode, the computer will shut down when you wake it up, and any unsaved data will be lost. Anti-Theft •...
  • Page 96 When this option is enabled, Intel Virtualization Technology, Intel VT-d Feature, Secure Boot, and OS Optimized Defaults are automatically enabled. Boot order is not selectable. To complete the configuration of Device Guard, you have to set a supervisor password. When this option is disabled, the setup options can be configured and you can choose any boot options to start the computer.

  • Page 97: Using System Management

    Descriptions: Discard the changes. • Save Changes Descriptions: Save the changes. Using system management This topic is primarily intended for the network administrators. Your computer is designed for manageability, so that you can redirect more resources to better meet your business objectives. This manageability, known as total cost of ownership (TCO), enables you to remotely operate client computers in the same way as you operate your own computer, such as turning on a client computer, formatting a storage drive, and installing a program.
  • Page 98 Note: If a supervisor password has been set, you are required to enter the supervisor password when you start the ThinkPad Setup program. Enabling or disabling the Wake on LAN feature When the Wake on LAN feature is enabled and the computer is connected to a LAN, the network administrator can start the computer remotely from a management console, using a remote network-management program.

  • Page 99: Chapter 7. Troubleshooting Computer Problems

    • Go to http://www.lenovo.com/support to download and install updates for the device drivers and UEFI BIOS when needed. • Keep up to date for device drivers on other non-Lenovo hardware. Before updating device drivers, read the device driver information release notes for compatibility or known issues.

  • Page 100: Troubleshooting

    Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 101: Spills On The Keyboard

    Solution: Do the following: 1. Remove all sources of power from the computer (ac power adapter and the removable battery) and reset the system by inserting a straightened paper clip into the emergency-reset hole. 2. Reattach the ac power adapter and restart the computer. If the computer does not turn back on, continue with step 3.
  • Page 102 Solution: The system configuration change has failed. Confirm the operation and try again. To clear the error, enter ThinkPad Setup. • Message: 0199: System Security - Security password retry count exceeded. Solution: This message is displayed if you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again.

  • Page 103: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.

  • Page 104: Memory Module Problems

    Error codes Solutions 0284: TCG-compliant functionality-related error (might be Replace the system board (service provider only). the BIOS code validation failure) 0285: TCG-compliant functionality-related error (might be Replace the system board (service provider only). the TPM initialization failure) 0286: Integrated graphics error Replace the system board (service provider only).

  • Page 105: Wireless-Lan Problem

    3. Double-click Network adapters to view all network adapters. If an exclamation mark ! is displayed next to the adapter name, you might not be using the correct driver or the driver might have been disabled. 4. Right-click the highlighted adapter, click Update Driver Software, and then follow the instructions on the screen to update the driver.

  • Page 106: Wireless-Wan Problem

    Wireless-WAN problem Problem: A message is displayed indicating that an unauthorized WAN card is installed. Solution: The WAN card is not supported on this computer. Remove the WAN card. For more information, see “Replacing the wireless-WAN card” on page 114. Note: Some models do not have a wireless-WAN card.

  • Page 107: Computer Screen Problems

    LCD turn-off timer or the blank timer by doing the following: 1. Start the Power Manager program. See “Accessing Lenovo programs” on page 12. 2. Click the Power plan tab, and then select Maximum Performance from the predefined power plans.
  • Page 108 2. If you still see only the cursor on the screen, do the following: – If you have used partition software, examine the partition on the hard disk drive by using the software, and recover the partition if required. – Use the recovery solutions to restore the system to the factory default state. For more information, see “Recovery information for the Windows 10 operating system”...

  • Page 109: External Monitor Problems

    10. Clear the Show compatible hardware check box. 11. Select the correct manufacturer and model for the external monitor. If you cannot find your monitor on the list, stop the installation of this driver and use the driver shipped with your monitor. 12.

  • Page 110: Audio Problems

    Note: If your computer cannot detect the external monitor, click Detect in the Display window. 4. Click the icon for the appropriate monitor (Monitor-2 icon is for the external monitor). 5. Do the following: • For Windows 7: Click Advanced Settings. •...
  • Page 111 3. Click Sound. 4. Click the Recording tab in the Sound window. 5. Select Microphone, and click the Properties button. 6. Click the Levels tab, and move the Microphone Boost slider upwards. 7. Click OK. Note: For more information about controlling volume, see your Windows online help. •...

  • Page 112: Fingerprint Reader Problems

    Note: The Volume Mixer window of SmartAudio displays all audio devices detected in the system, such as speakers for a playback device, or a built-in microphone for a recording device. A check mark beside the audio device shows that the device has been selected. Fingerprint reader problems •...

  • Page 113: Power Problems

    • Problem: I receive an error message while the operating system is loading the desktop configuration after the POST is completed. Solution: Find solutions by searching for the error message at the following Web sites: – http://www.lenovo.com/support – https://support.microsoft.com/ Chapter 7...

  • Page 114: Sleep And Hibernation Problems

    Sleep and hibernation problems • Problem: The computer enters sleep mode unexpectedly. Solution: If the microprocessor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components. Check the settings for sleep mode.

  • Page 115: Solid-State Drive Problem

    – When you carry the hard disk drive – When you carry your computer This is a normal characteristic of a hard disk drive and is not a defect. • Problem: The hard disk drive does not work. Solution: On the Startup menu of ThinkPad Setup, ensure that the hard disk drive is on the Boot priority order list.

  • Page 116: Docking Station Problem

    Docking station problem Problem: The computer does not start when you try to turn it on, and does not respond when you try to resume operation. Solution: Ensure that: • The ac power adapter is connected to the docking station. •...

  • Page 117: Chapter 8. Recovery Information

    To perform a backup operation using the Rescue and Recovery program, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience. In the prompted window, double-click Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 118: Using The Rescue And Recovery Workspace

    Using the Rescue and Recovery workspace The Rescue and Recovery workspace resides in a protected and hidden area of your storage drive that operates independently from the Windows operating system. This workspace enables you to perform recovery operations even if you cannot start the Windows operating system. You can perform the following recovery operations from the Rescue and Recovery workspace: •...

  • Page 119: Creating And Using Recovery Media

    If you did not create recovery media as a precautionary measure, you can contact Lenovo Customer Support Center and purchase a set of recovery media from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone...

  • Page 120: Reinstalling Preinstalled Programs And Device Drivers

    To create recovery media, click Start ➙ All Programs ➙ Lenovo PC Experience . In the prompted window, double-click Lenovo Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.

  • Page 121: Solving Recovery Problems

    • If the device subfolder contains an INF file, right-click the INF file and select Install. Then follow the instructions on the screen to complete the installation. If you need updated device drivers for your computer, download and install them from the Lenovo Support Web site at: http://www.lenovo.com/support...

  • Page 122: Recovering Your Operating System If Windows 10 Fails To Start

    It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.
  • Page 123 Using the recovery USB drive If you cannot start your computer, refer to the corresponding information in the topic “Troubleshooting” on page 84 to try to solve the problem by yourself. If you still cannot start your computer, use the recovery USB drive to recover your computer.
  • Page 124 X270 User Guide...

  • Page 125: Chapter 9. Replacing Devices

    1. Turn off your computer and disconnect the ac power adapter and all cables from the computer. 2. Turn on your computer. When the logo screen is displayed, immediately press F1 to enter ThinkPad Setup. 3. Select Config ➙ Power. The Power submenu is displayed. © Copyright Lenovo 2017...

  • Page 126: Replacing The Removable Battery

    Before you start, read “Important safety information” on page v and print the following instructions. This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
  • Page 127 4. Unlock the battery latch on the left. Detach the battery from the base cover on the left as shown by arrow 5. Unlock the battery latch on the right. Detach the battery from the base cover on the right as shown by arrow 6.

  • Page 128: Replacing The Micro Sim Card

    Replacing the micro SIM card Before you start, read “Important safety information” on page v and print the following instructions. Micro SIM card is a small plastic card with Integrated Circuit (IC) chip mounted on one side of the card. If your computer supports wireless WAN, your computer might require a micro SIM card to establish wireless WAN connections.
  • Page 129 • Depending on the model, your computer might look slightly different from the illustrations in this topic. • There might be a risk of short circuits if you remove the base cover assembly in the following situation: – When your computer has the battery installed –...

  • Page 130: Replacing The Wireless-Wan Card

    6. Install the new base cover assembly. 7. Tighten the screws to secure the base cover assembly. 8. Reinstall the removable battery. 9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the wireless-WAN card The following information is only for the computer with user-installable modules.
  • Page 131 3. Close the computer display and turn the computer over. 4. Remove the removable battery. See “Replacing the removable battery” on page 110. 5. Remove the base cover assembly. See “Replacing the base cover assembly” on page 112. 6. Remove the wireless-WAN card by doing the following: Note: A film might cover the wireless-WAN card.

  • Page 132: Replacing A Memory Module

    7. Install a new wireless-WAN card by doing the following: a. Align the contact edge of the new wireless-WAN card with the key in the slot. Then carefully insert the card into the slot at an angle of about 20 degrees .

  • Page 133: Replacing The Internal Storage Drive

    6. Open the latches on both sides of the memory slot at the same time , and then remove the memory module 7. Place the notched end of the new memory module toward the contact edge side of the memory slot. Insert the new memory module into the memory slot at an angle of about 20 degrees .
  • Page 134 • Do not touch the contact edge of the internal storage drive. Otherwise the internal storage drive might get damaged. • Do not apply pressure to the internal storage drive. • Do not make the internal storage drive subject to physical shocks or vibration. Put the internal storage drive on a soft material, such as cloth, to absorb physical shocks.
  • Page 135 8. Connect the drive cable to a new drive as shown. 9. Insert the new storage drive and pivot it downward . Ensure that the cable is routed under the speaker hook and install the screw to secure the storage drive 10.
  • Page 136 7. Disconnect the drive cable as shown. 8. Remove the screws that secure the M.2 solid-state drive bracket , and then remove the bracket X270 User Guide...
  • Page 137 9. Remove the screw that secures the M.2 solid-state drive. 10. Gently pull the M.2 solid-state drive out of the slot. 11. Align the notch on the new M.2 solid-state drive with the slot key and insert the drive into the slot until it is secured firmly .
  • Page 138 13. Install the M.2 solid-state drive bracket and then install the screws to secure the drive bracket. 14. Connect the drive cable to a new drive as shown. 15. Insert the new storage drive and pivot it downward . Ensure that the cable is routed under the speaker hook and install the screw to secure the storage drive 16.
  • Page 139 M.2 solid-state drive installed in the wireless WAN card slot To replace the M.2 solid-state drive installed in the wireless WAN card slot, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 109. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3.

  • Page 140: Replacing The Thermal Fan Assembly

    8. Reinstall the base cover assembly and removable battery. 9. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the thermal fan assembly Before you start, read “Important safety information” on page v and print the following instructions. When handling the internal storage drive, observe the following guidelines: •...
  • Page 141 8. Remove the thermal fan assembly. 9. Install a new thermal fan assembly. 10. Attach the connector firmly and secure the screws in ascending alphabetical order as shown ( – 11. Reinstall the base cover assembly and removable battery. 12. Turn the computer over. Connect the ac power adapter and all cables to the computer. Chapter 9 Replacing devices...

  • Page 142: Replacing The Dc-In Cable

    Replacing the dc-in cable Before you start, read “Important safety information” on page v and print the following instructions. To replace the dc-in cable, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 109. 2.
  • Page 143 8. Install a new dc-in cable into the bracket. 9. Install the dc-in cable with bracket into place as shown. 10. Route the dc-in cable as shown. Chapter 9 Replacing devices...
  • Page 144 11. Install the screw and attach the connector firmly 12. Reinstall the base cover assembly and removable battery. 13. Turn the computer over. Connect the ac power adapter and all cables to the computer. X270 User Guide...

  • Page 145: Chapter 10. Getting Support

    • What is the serial number? Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at http://www.lenovo.com/support.

  • Page 146: Lenovo Support Web Site

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 147: Purchasing Additional Services

    Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/support/phone or refer to the Safety, Warranty, and Setup Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at http://www.lenovo.com/support/phone.
  • Page 148 X270 User Guide...

  • Page 149: Appendix A. Supplemental Information About The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
  • Page 150 X270 User Guide...

  • Page 151: Appendix B. Regulatory Information

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 152: Locating The Ultraconnect Wireless Antennas

    Locating the UltraConnect wireless antennas ThinkPad notebook computers feature an integrated UltraConnect™ wireless antenna system built into the display for optimal reception, enabling wireless communication wherever you are. For computer models with wireless LAN feature or wireless LAN/WAN feature: Wireless-LAN antenna (auxiliary) Wireless-WAN antenna (auxiliary, available on some models) Wireless-WAN antenna (main, available on some models) Wireless-LAN antenna (main)

  • Page 153: Locating Wireless Regulatory Notices

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 154: Industry Canada Class B Emission Compliance Statement

    EU Council R&TTE Directive 1999/5/EC on the approximation of the laws of the Member States relating to radio equipment. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.

  • Page 155: Korea Class B Compliance Statement

    Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
  • Page 156 X270 User Guide...

  • Page 157: Appendix C. Weee And Recycling Statements

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: http://www.lenovo.com/recycling...

  • Page 158: Japan Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 159: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.

  • Page 160: Battery Recycling Information For Taiwan

    You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada...

  • Page 161: Appendix D. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: https://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management &...
  • Page 162 China RoHS X270 User Guide...
  • Page 163 Taiwan RoHS Appendix D. Restriction of Hazardous Substances (RoHS) Directive...
  • Page 164 X270 User Guide...

  • Page 165: Appendix E. Energy Star Model Information

    Windows help information about the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 166 5. Clear the Allow this device to wake the computer check box. 6. Click OK. X270 User Guide...

  • Page 167: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 168 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/support...

  • Page 169: Appendix G. Trademarks

    Appendix G. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Access Connections Active Protection System Lenovo Lenovo logo Secure Data Disposal ThinkPad ThinkPad logo TrackPoint UltraConnect Intel, Intel SpeedStep, and Intel Optane are trademarks of Intel Corporation or its subsidiaries in the U.S.
  • Page 170 X270 User Guide...

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