Canon imagePROGRAF GP-300 Setup Manual page 15

Responding to Messages
Error messages may appear on the touch screen of the operation panel when setting up printer. It may not indicate a problem with the printer, and the issue may be
easily resolved. Common messages and the causes are listed here with corrective actions. For details on other messages, refer to the Online Manual.
Message
Check if an ink tank is set, and its color
and orientation.
Print head cannot be recognized
correctly.
Open the top cover and install the correct
print head.
The paper has been loaded at an angle.
Push the release lever back from you and
reload the paper.
Cannot detect the paper size.
Move the release lever and reload the
paper.
Hardware error ECxx-xxxx (x represents a
letter or number)
A printer error has occurred.
Turn the printer off, wait a while, and then
turn it on again.
Error ECxx-xxxx (x represents a letter or
number)
A printer error has occurred.
Refer to the manual and contact the
service center.
Cause
There is no ink tank loaded.
The ink tank is not firmly installed all the way in.
The print head is not installed.
Electrical contact failure in the print head.
The paper may not be loaded properly (in a
straight direction).
(The width guide may not match the paper.
Refer to step 6 on p. 10)
The paper may not be loaded in a proper
location.
(The right end of the paper may not be aligned
with the paper alignment line. Refer to step 5 on
p. 10)
You may have encountered an error that cannot
be resolved.
You may have encountered an error that cannot
be resolved.
Install or reinstall the ink tank.
(Refer to steps 1 to 8 on p. 6 and p. 7)
Install the print head.
(Refer to steps 1 to 10 on p. 8 and p. 9)
Remove the print head, make sure that no debris becomes adhered
to the electrical contacts on the print head and the carriage, and
then reinstall the print head.
Reload the paper.
(Refer to steps 3 to 7 on p. 10)
Operate the following release lever (A).
Turn off the printer and wait at least 3 seconds before restoring the
power.
If the message appears again, write down the error code and
message, turn off the printer, and contact your Canon dealer for
assistance.
Write down the error code and message, turn off the printer, and
contact your Canon dealer for assistance.
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Corrective Action
A