Buick 1993 Century Owner's Manual page 302

lustomer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any problems with the sales
transaction or the operation of your vehicle will be
resolved by your dealer's Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE:
Discuss your problem with
a
member of
dealership management. Complaints can often be quickly
resolved at that level. If the matter has already been
reviewed with the Sales, Service, or Parts Manager, contact
the owner of the dealership or the General Manager.
STEP TWO:
If after contacting a member of Dealership
Management; it appears your problem cannot be resolved
by the dealership without further help, contact the
Customer Assistance Center by calling 1-800-521-7300. In
Canada, contact GM of Canada Customer Assistance
I
Center
i n
Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call 254-17-86. In h e r t o Rico or U.S. Virgin
Islands, call 1-809-763-1315. In all. other overseas
locations, contact GM International Export Sales in
Canada by calling 1-416-644-4112.
For prompt assistance, please have the following inform
available to give the Customer Assistance Representative:
Your name, address, telephone number.
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate attached to
the left top of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of problem
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