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Warranty
We warrant to the original end user (purchaser) that this device will be free from any defects in
workmanship or materials for a period of three (3) years from the date of purchase from the dealer. Please
keep your purchase receipt in a safe place as it serves as proof of date of purchase. During the warranty
period, and upon proof of purchase, should the product have indications of failure due to faulty
workmanship and/or materials, we will, at our discretion, repair or replace the defective products or
components, without charge for either parts or labor, to whatever extent we deem necessary tore-store the
product to proper operating condition. Any replacement will consist of a new or re-manufactured
functionally equivalent product of equal value, and will be offered solely at our discretion. This warranty
will not apply if the product is modified, misused, tampered with, damaged by an act of God, or subjected
to abnormal working conditions. The warranty does not cover the bundled or licensed software of other
vendors. Defects which do not significantly affect the usability of the product will not be covered by the
warranty. We reserve the right to revise the manual and online documentation and to make changes from
time to time in the contents hereof without obligation to notify any person of such revision or changes.
Customer Support
Please prepare the following information before you contact your customer support.
Product model and serial number
Warranty information
Date that you received VigorAccess
Product configuration
Software release version number
Brief description of your problem
The information of customer supports and sales representatives is in www.DrayTek.com, respectively.
VigorAccess Installation Guide
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