The Computer Does Not Start Up; The Computer Stops Responding; A Program Stops Responding Or Crashes Repeatedly; A Program Uses An Earlier Operating System Version - Dell Latitude D531 User Manual

The computer does not start up

E N S U R E T H A T T H E A C A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T

The computer stops responding

NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
T U R N T H E C O M P U T E R O F F
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your
computer.

A program stops responding or crashes repeatedly

NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
E N D T H E P R O G R A M
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Task Manager.
3 Click Applications.
4 Click the program that is no longer responding.
5 Click End Task.
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
C

A program uses an earlier operating system version

R U N T H E P R O G R A M C O M P A T I B I L I T Y
runs in an environment similar to non-Windows XP operating system environments.
1 Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.
2 Follow the instructions on the screen.

A solid blue screen appears

T U R N T H E C O M P U T E R O F F
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your
computer.

Other software problems

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G
I N F O R M A T I O N
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
— If you are unable to get a response by pressing a key on your keyboard or moving your
— If necessary, uninstall and then reinstall the program.
W I Z A R D — The Program Compatibility Wizard configures a program so it
— If you are unable to get a response by pressing a key on your keyboard or moving your
.
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Troubleshooting