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HELP TOPICS
The remote is not responding.
•
Make sure the batteries are properly inserted matching
the - and + symbols.
•
Replace the batteries with fresh ones.
The TV displays "No Signal."
•
Press Input button on the remote control to select a different
inpput source.
•
If you are using cable TV or antenna connected directly to the
TV, scan for channels. See Scanning for Channels .
There is no power.
•
Ensure the TV is plugged into a working electrical outlet.
•
Ensure the power cable is securely attached to the TV.
•
Press the Power/Standby button on the remote or on the
back of the TV to turn the TV on.
The power is on, but there is no image on the screen.
•
Ensure all cables are securely attached to the TV.
•
Ensure all devices are connected correctly. Devices differ;
see your device's user manual for details.
•
Adjust Brightness, Contrast, or Backlight. See Adjusting
the Picture Settings .
•
Press the Input button on the remote to select a different
input source.
I see "noise" or static on the screen.
•
When your TV's digital capabilities exceed a digital
broadcast signal, the signal is up-converted (improved) to
match your TV's display capabilities. This up-converting
can sometimes cause irregularities in the image.
•
If you are using an antenna, the signal strength of the
channel may be low. Ensure your antenna is connected
securely to the TV and move the antenna around the
room or close to a window for the best signal.
There is no sound.
•
Press Volume Up on the remote control.
•
Press the Mute button on the remote to ensure mute is off.
•
Check the audio settings. See Adjusting the Audio Settings.
•
Check the audio connections of external devices (Blu-ray
player, game console, cable/satellite box) that are
connected to the TV.
•
If you are using an antenna, the signal strength of the
channel may be low. Ensure your antenna is connected
securely to the TV and move the antenna around the
room or close to a window for the best signal.
The sound is flat or dialog is not audible.
Turn off Volume Leveling. See Adjusting the Audio
•
Settings .
The colors on the TV don't look right.
•
Adjust the Color and Tint settings in the Picture menu. See
Adjusting the Picture Settings .
•
Select a pre-set picture mode. See Adjusting the Picture
Settings . VIZIO recommends selecting Calibrated.
•
Check all cables to ensure they are securely attached.
The buttons on the remote aren't working.
•
Ensure you are only pressing one button at a time.
•
Point the remote directly at the TV when pressing a button.
•
Replace the remote batteries with new ones. See
Replacing the Batteries.
The image quality is not good.
•
For the best image quality, view high-definition programs
using digital sources. Connect your devices with HDMI
cables.
•
If you are using an antenna, the signal strength of the
channel may be low. Ensure your antenna is connected
securely to the TV and move the antenna around the
room or close to a window for the best signal.
The picture is distorted.
•
Move the TV away from electrical appliances, cars, and
fluorescent lights.
•
Ensure all cables are securely attached.
The TV image does not cover the entire screen.
•
If you are using TV, AV, or Component with 480i input,
press the
button on the remote to change the screen
mode.
The TV has pixels (dots) that are always dark.
•
Your HD TV is precision-manufactured using an extremely
high level of technology. However, sometimes pixels may
not display correctly. These types of occurrences are
inherent to this type of product and do not constitute a
defective product.
When I change input source, the TV image changes size.
•
The TV remembers the viewing mode on each input
source. If the viewing mode on the new input source
differs from the one on the input source you switch from,
the difference may be noticeable.
•
See Changing the Screen Aspect Ratio.
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