John Lewis JLWM1417 User Manual page 38

Problem
You cannot open the appliance
door.
The appliance makes an unusu-
al noise and vibrates.
The programme duration in-
creases or decreases during
programme execution.
The washing results are not
satisfactory.
Too much foam in the drum
during the washing cycle.
After the washing cycle, there
are some detergent residues in
the dispenser drawer.
After the check, activate the appliance. The programme continues from the point of interruption.
If the problem occurs again, contact the Authorised Service Centre.
If the display shows other alarm codes. Deactivate and activate the appliance. If the problem continues, contact
the Authorised Service Centre.
38
Possible solution
• Make sure that a washing programme that ends with water in tub, has
been selected.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the drum.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance. Contact the Au-
thorised Service Centre.
• Make sure the levelling of the appliance is correct. Refer to "Installation in-
struction".
• Make sure that the packaging and/or the transit bolts are removed. Refer
to "Installation instruction".
• Add more laundry in the drum. The load may be too small.
• The SensiCare System is able to adjust the programme duration according
to the type and the laundry load size. Refer to "The SensiCare System load
detection" in "Daily Use" chapter.
• Increase the detergent quantity or use a different detergent.
• Use special products to remove the stubborn stains before you wash the
laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
• Reduce the quantity of detergent.
• Make sure that the flap is in the correct position (UP for powder deter-
gent - DOWN for liquid detergent).
• Make sure you have used the detergent dispenser according the indica-
tions given in this user manual.
Washing Machine User Manual