Table of Contents
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Solving Problems .................................................................................................................................... 236
Checking for Software Updates........................................................................................................ 236
Product Status Messages ................................................................................................................ 237
Message Appears Prompting You to Reset Ink Levels..................................................................... 239
Running a Product Check ................................................................................................................ 240
Resetting Control Panel Defaults ..................................................................................................... 241
Solving Setup Problems ................................................................................................................... 242
Noise After Filling the Ink ............................................................................................................. 243
Software Installation Problems .................................................................................................... 243
Control Panel Setup Problems .................................................................................................... 243
Solving Network Problems ............................................................................................................... 244
Product Cannot Connect to a Wireless Router or Access Point .................................................. 244
Network Software Cannot Find Product on a Network................................................................. 246
Product Does Not Appear in Mac Printer Window ....................................................................... 247
Wireless Network Connection is Unstable on a Mac ................................................................... 247
Cannot Print Over a Network....................................................................................................... 248
Cannot Scan Over a Network ...................................................................................................... 249
Solving Copying Problems ............................................................................................................... 250
Product Makes Noise, But Nothing Copies.................................................................................. 250
Product Makes Noise When It Sits for a While............................................................................. 250
Solving Paper Problems................................................................................................................... 250
Paper Feeding Problems............................................................................................................. 251
Paper Jams Inside the Product.................................................................................................... 251
Paper Ejection Problems ............................................................................................................. 252
Solving Problems Printing from a Computer..................................................................................... 252
Nothing Prints .............................................................................................................................. 252
Product Icon Does Not Appear in Windows Taskbar ................................................................... 253
Printing is Slow ............................................................................................................................ 254
Solving Page Layout and Content Problems .................................................................................... 255
Inverted Image............................................................................................................................. 256
Too Many Copies Print ................................................................................................................ 256
Blank Pages Print ........................................................................................................................ 256
Incorrect Margins on Printout....................................................................................................... 257
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