HP EliteBook 725 G4 Maintenance And Service Manual
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HP EliteBook 725 G4 Maintenance And Service Manual

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HP EliteBook 725 G4 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP EliteBook 725 G4

  • Page 1 HP EliteBook 725 G4 Notebook PC Maintenance and Service Guide...
  • Page 2 AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are either...
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................6 Right ..................................6 Left ..................................8 Display ..................................9 Top ..................................10 TouchPad ............................10 Lights ..............................11 Button, speakers, and fingerprint reader ..................12 Keys ..............................13 Bottom .................................
  • Page 8 Smart card reader board ........................58 Speaker assembly ..........................59 Display assembly ..........................59 7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ................ 66 Using Computer Setup ............................66 Starting Computer Setup ........................66 Navigating and selecting in Computer Setup ................... 66 Restoring factory settings in Computer Setup .................
  • Page 9 Recovering using HP Recovery Manager ................... 75 What you need to know before you get started ............. 75 Using the HP Recovery partition (select products only) ..........76 Using HP Recovery media to recover ................76 Changing the computer boot order ................77 Removing the HP Recovery partition (select products only) .........

  • Page 11: Product Description

    Product description Category Description Product Name HP EliteBook 725 G4 Notebook PC Processors ● AMD™ A12 Pro-9800B 2.70-GHz (max turbo frequency 3.60-GHz) processor, DDR4-1866, 2.0-MB L2 cache, 15 W AMD A12 Pro-8830B 2.50-GHz (max turbo frequency 3.40-GHz) processor, DDR4-1866, 2.0-MB ●...
  • Page 12 NFC antenna Supports no NFC option WWAN: Integrated wireless wide area network (WWAN) options by way of wireless module Two WWAN antennas built into display assembly Supports the following WWAN formats: ● HP hs3210 WW HSPA+ Chapter 1 Product description...
  • Page 13 Category Description Wireless (continued) ● HP It4132 LTE/HSPA+ with GPS M.2 WWAN module HP It4120 LTE/EVDO/HSPA+ with GPS M.2 ● Supports no WWAN option External media cards SIM card reader Memory card reader (SD, SDHC, SDXC) Ports USB 3.1 charging USB 3.1...
  • Page 14 Category Description Operating system Preinstalled: (continued) Windows 10 Home 64-bit High-End (only available on computer models equipped with an FHD or higher ● resolution display assembly and 8-GB or more system memory) ● Windows 10 Home 64-bit High-End Single Language (only available on computer models equipped with an FHD or higher resolution display assembly and 8-GB or more system memory) ●...
  • Page 15 Category Description Operating system Web-only support: (continued) Windows 7 Professional 64-bit ● Serviceability End user replaceable parts: ● AC adapter ● Battery ● Hard drive Keyboard ● Memory module ● ● Solid-state drive ● WLAN module ● WWAN module...

  • Page 16: External Component Identification

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 17 Component Description Docking connector Connects an optional docking device. SIM card slot Supports a wireless subscriber identity module (SIM) card. Power connector Connects an AC adapter. Right...

  • Page 18: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 19: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display...

  • Page 20: Top

    TouchPad Component Description Pointing stick (select products only) Moves the pointer and selects or activates items on the screen. Left pointing stick button (select products Functions like the left button on an external mouse. only) TouchPad on/off button/TouchPad light Turns the TouchPad on and off. ●...

  • Page 21: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.

  • Page 22: Button, Speakers, And Fingerprint Reader

    Button, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button ●...

  • Page 23: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lock key, or the key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 24: Bottom

    Bottom Component Description Docking connector Connects an optional docking device. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 External component identification...

  • Page 25: Front

    When the battery has reached a critical battery level, the battery light begins blinking rapidly. Off: The battery is not charging. ● Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Front...

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Important system information is located on the bottom of the computer. This information may be needed when travelling internationally or when contacting support: (1): Serial number (2): Product number...

  • Page 27: Computer Major Components

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 28 Item Component Spare part number For use in the Czech Republic and Slovakia 826630-FL1 For use in Denmark 826630-081 For use in Denmark, Finland, and Norway 826630-DH1 For use in France 826630-051 For use in Germany 826630-041 For use in Greece 826630-151 For use in Hungary 826630-211...
  • Page 29 Item Component Spare part number For use in Bulgaria 826631-261 For use in Canada 826631-DB1 For use in the Czech Republic and Slovakia 826631-FL1 For use in Denmark 826631-081 For use in Denmark, Finland, and Norway 826631-DH1 For use in France 826631-051 For use in Germany 826631-041...
  • Page 30 Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non- 860883-001 vPro) WWAN module: HP hs3210 WW HSPA+ 860726-001 HP It4132 LTE/HSPA+ with GPS M.2 WWAN module 845710-001 HP It4120 LTE/EVDO/HSPA+ with GPS M.2 800870-001 (10) Solid-state drive:...
  • Page 31 Item Component Spare part number Equipped with an AMD A12-9800B processor and a non-Windows operating system 911738-001 Equipped with an AMD A12-8830B processor and the Windows 10 operating system 911740-601 Equipped with an AMD A12-8830B processor and a non-Windows operating system 911740-001 Equipped with an AMD A10-8730B processor and the Windows 10 operating system 911739-601...

  • Page 32: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 821658-001 Microphone module(includes cable) 920579-001 Webcam module (includes cable) 800575-020 Display panel 12.5-in, FHD (1920×1080), slim eDP, UWVA, AG 50%, WLED, non-TouchScreen display panel; 832199-005 typical brightness: 300 nits Chapter 3 Illustrated parts catalog...

  • Page 33: Plastics Kit

    Item Component Spare part number 12.5-in, HD (1366×768), slim eDP, SVA, AG 45%, WLED, non-TouchScreen display panel; typical 804085-003 brightness: 220 nits Display panel cable (included in the Cable Kit, spare part number 912091-001) Hinge covers (2; included in the Plastics Kit, spare part number 821675-001) Hinges (2) 821674-001 WWAN antenna (includes wireless antenna cables and transceivers;...

  • Page 34: Cable Kit

    Cable Kit Item Component Spare part number Cable Kit 912091-001 NFC module cable Pointing stick cable Display panel cable Chapter 3 Illustrated parts catalog...

  • Page 35: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive: 1-TB, 5400-rpm, 7.0-mm 762990-001 500-GB, 7200-rpm, 7.0-mm 703267-001 500-GB, 7200-rpm, 7.0-mm, FIPS 820572-001 500-GB, 7200-rpm, 7.0-mm, SED 820573-001 Hard Drive Hardware Kit (includes hard drive connector cable, hard drive rubber bracket, and 821665-001 screws) Solid-state drive:...

  • Page 36: Miscellaneous Parts

    65-W HP Smart Adapter (EM, RC/V) 693710-001 65-W AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001 65-W HP Smart Adapter (non-PFC) 693711-001 45-W HP Smart Adapter (non-PFC, RC, 4.5-mm, non-slim) 741727-001 45-W HP Smart Adapter (non-PFC, RC, 4.5-mm, non-slim) 741553-850 45-W HP Smart Adapter (non-PFC, 2-prong) 742436-001...
  • Page 37 Component Spare part number For use in Italy 213352-001 For use in North America 213349-001 For use in the People’s Republic of China 286497-001 For use in South Korea 267836-001 For use in Switzerland 213354-001 For use in Taiwan 393313-001 For use in Thailand 285096-001 For use in the United Kingdom and Singapore...

  • Page 38: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 39: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 40: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 41: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 42: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 43: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 20 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
  • Page 44 Remove the SD card blank (2). NOTE: There are four different sizes of rubber screw covers, as shown in the following image. The rubber screw covers should be installed in the locations indicated in the following image. The rubber screw covers are included in the Plastics Kit, spare part number 821675-001. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 45 Remove the 11 Phillips PM2.5×5.0 screws that secure the bottom cover to the computer in the (1) through (11) sequence indicated in the following image. Remove the PM2.0×7.0 screw (1) in the SD card slot that secures the bottom cover to the computer. Use a case utility tool to release the rear edge (2) of the bottom cover.

  • Page 46: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 47: Hard Drive

    Hard drive Description Spare part number 1-TB, 5400-rpm, 7.0-mm 762990-001 500-GB, 7200-rpm, 7.0-mm 703267-001 500-GB, 7200-rpm, 7.0-mm, FIPS 820572-001 500-GB, 7200-rpm, 7.0-mm, SED 820573-001 Before removing the hard drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 48: Solid-State Drive

    To remove the hard drive cover and bracket from the hard drive, lift the Mylar cover up off the drive, remove the four Phillips PM3.0×3.0 screws (1) that secure the bracket to the drive, and then slide the hard drive (2) out of the bracket. Reverse this procedure to install a hard drive.
  • Page 49 Remove the drive (2) by pulling it away from the connector. NOTE: mSATA drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the mSATA drive. NOTE: Only a hard drive or an solid-state drive can be installed. To install an solid-state drive, be sure that the standee is in place across from the connector and not stored beside the hard drive slot.

  • Page 50: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers, and then click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 51 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The socket labeled 2 houses the expansion memory module and the socket labeled 1 houses the primary memory module.

  • Page 52: Wlan Module

    WLAN module Description Spare part number Realtek RTL8723BE-VB 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter 843338-001 Intel Dual Band Wireless-AC 3168 802.11 AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter 852511-001 Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 860883-001 Before removing the WLAN module, follow these steps: Shut down the computer.
  • Page 53 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 54: Wwan Module

    The WWAN module is available on select models only. Description Spare part number HP hs3210 WW HSPA+ 860726-001 HP It4132 LTE/HSPA+ with GPS M.2 WWAN module 845710-001 HP It4120 LTE/EVDO/HSPA+ with GPS M.2 800870-001 Before removing the WWAN module, follow these steps: Shut down the computer.
  • Page 55 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 56: Keyboard

    Keyboard For use in country Spare part For use in country Spare part For use in country Spare part or region number or region number or region number Keyboard with backlight and pointing stick (includes backlight cable, keyboard cable, and For use in Saudi Arabia 826630-171 pointing stick cable)
  • Page 57 Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unscrewing the power cord from the AC outlet, and then unscrewing the AC adapter from the computer.
  • Page 58 Remove the keyboard (5). Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 59: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 29 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
  • Page 60 Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unscrewing the power cord from the AC outlet, and then unscrewing the AC adapter from the computer.
  • Page 61 Remove the four Phillips PM2.5×5.0 screws (1) that secure the system board to the computer. Lift the right side of the system board (2) until it rests at an angle. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.

  • Page 62: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 702853-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 63: Heat Sink/Fan Assembly

    Heat sink/fan assembly NOTE: The heat sink/fan assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink/thermal module with fans 821691-001 Before removing the heat sink/fan assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 64 Reverse this procedure to install the heat sink/fan assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable, bracket, and bezel) 821693-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 66: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board 821668-001 TouchPad button board w/NFC antenna 821667-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 67: Nfc Module

    NFC module Description Spare part number NFC module 821666-001 Before removing the NFC module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unscrewing the power cord from the AC outlet, and then unscrewing the AC adapter from the computer.

  • Page 68: Smart Card Reader Board

    Smart card reader board Description Spare part number Smart card reader board (includes cable) 914963-001 Before removing the card reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 69: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 821684-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unscrewing the power cord from the AC outlet, and then unscrewing the AC adapter from the computer.
  • Page 70 Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unscrewing the power cord from the AC outlet, and then unscrewing the AC adapter from the computer.
  • Page 71 Release the WLAN antennas (1) and WWAN antennas (2) (if equipped) from the routing channel and clips built into the keyboard/top cover. CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance.
  • Page 72 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Flex the inside of the top edge (1), the left (2) and right sides, and then the bottom edge (3) of the bezel until it disengages from the display assembly. NOTE: Make sure the hinges are not bent (see hinge position in following image) when you remove the bezel.
  • Page 73 Remove the module. The webcam module is available using spare part number 800575-020. The microphone module is available using spare part number 920579-001. If it is necessary to replace the display panel: Remove the display bezel. Remove the 4 Phillips PM2.0×3.0 screws that secure the display panel to the display back cover. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
  • Page 74 Release the adhesive support strip that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. Remove the display panel. The display panel is available using spare part number 832199-005 (for FHD display panels) and spare part number 804085-003 (for HD display panels).
  • Page 75 Remove the display hinges (4). The display hinges are available using spare part number 821674-001. If it is necessary to replace the display panel cable: Remove the display bezel. Remove the display panel. Remove the display hinges. Release the display panel cable from the routing channel (1) and clips built into the top, left and bottom edges of the display back cover.

  • Page 76: Computer Setup (Bios), Tpm, And Hp Sure Start In Windows 10

    To start Computer Setup, follow these steps: Start Computer Setup. ▲ ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲...

  • Page 77: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes: ● Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter.

  • Page 78: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 79: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 80: Using Hp Sure Start (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 81: Hp Pc Hardware Diagnostics (Uefi)

    HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 82 Download any version of UEFI for a specific product Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. Click Drivers & Downloads. In the text box, enter the product name, and then click Go. – or –...

  • Page 83: Backing Up And Recovering Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 84: Using Windows Tools

    You can use Windows tools to create system restore points and create backups of personal information, Using Windows tools on page If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery ● Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 85: Restore And Recovery

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 86: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 87: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 88: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 89: 10 Specifications

    100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications.

  • Page 90: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 91 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 92: 12 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 93 Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap to accept or to reject. Remove all power and system batteries for at least 24 hours.

  • Page 94: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 95 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make templates. enrollment in HP the call to write to ProtectTools Security the flash. Manager. Nonvolatile memory usage...

  • Page 96: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 97: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 98: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 99: Index

    Index DisplayPort–to–HDMI 1.4 adapter, AC adapter dongle, spare part Cable Kit spare part number 26 number 26 contents 24 docking connector 7, 14 AC adapter, spare part numbers 26 spare part number 24 docking station, spare part number antenna cable lock, spare part numbers 26 location 9 caps lock light 11 docking station, spare part...
  • Page 100 23, 64 drive 15 optical drive, spare part number 26 hinge covers, illustrated 23 microphone mute 11 original system recovery 75 HP PC Hardware Diagnostics (UEFI) network 6 using 71 num lock 11 HP Recovery Manager power 11, 15...
  • Page 101 62 system 75 speakers spare part number 22, 63 USB flash drive 76 location 12 webcam, location 9 using HP Recovery media 74 supported discs, recovery 74 Windows recovery media Sure Start system restore point 73, 74 creating 73...

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