Step 16 Select Service And Support Level - Cisco UCS C24 M3 Manual

STEP 16 SELECT SERVICE and SUPPORT LEVEL
A variety of service options are available, as described in this section.
Unified Computing Warranty, No Contract
If you have noncritical implementations and choose no service contract, the following coverage
is supplied:
Three-year parts coverage.
■
Next business day (NBD) onsite parts replacement eight hours a day, five days a week.
■
90-day software warranty on media.
■
Downloads of BIOS, drivers, and firmware updates.
■
UCSM updates for systems with Unified Computing System Manager. These updates include
■
minor enhancements and bug fixes that are designed to maintain the compliance of UCSM
with published specifications, release notes, and industry standards.
Please visit
Computing Warranty.
Unified Computing Warranty Plus Service
For faster parts replacement than is provided with the standard Cisco Unified Computing System
warranty, Cisco offers the Cisco Unified Computing Warranty Plus Service. You can choose from
several levels of advanced parts replacement coverage, including onsite parts replacement in as
little as two hours. Warranty Plus provides remote access any time to Cisco support professionals
who can determine if a return materials authorization (RMA) is required. See
Table 18
Product ID (PID)
CON-UCW2-C24M3S
CON-UCW3-C24M3S
CON-UCW4-C24M3S
CON-UCW5-C24M3S
CON-UCW6-C24M3S
CON-UCW7-C24M3S
CON-UCW8-C24M3S
Unified Computing Support Service
For support of the entire Cisco Unified Computing System, Cisco offers the Cisco Unified
Computing Support Service. This service provides expert software and hardware support to help
sustain performance and high availability of the unified computing environment. Access to the
Cisco Technical Assistance Center (TAC) is provided around the clock, from anywhere in the
Cisco UCS C24 M3 High-Density SFF Rack-Mount Server
Cisco Unified Computing Warranty
UCS Computing Warranty Plus Service
On Site?
No
No
No
Yes
Yes
Yes
Yes
for more information on the Cisco Unified
Description
UC Warranty Plus 8x5x4
UC Warranty Plus 24x7x4
UC Warranty Plus 24x7x2
UC Warranty Plus 8X5XNBD
UC Warranty Plus 8X5X4
UC Warranty Plus 24x7x4
UC Warranty Plus 24x7x2
CONFIGURING the SERVER
Table 18.
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