Step 12 Choose Service And Support Level - Cisco UCS B420 M4 Manual

CONFIGURING the SERVER
STEP 12 CHOOSE SERVICE and SUPPORT LEVEL
A variety of service options are available, as described in this section.
Unified Computing Warranty, No Contract
If you have noncritical implementations and choose to have no service contract, the following
coverage is supplied:
Three-year parts coverage.
■
Next business day (NBD) onsite parts replacement eight hours a day, five days a week.
■
90-day software warranty on media.
■
Ongoing downloads of BIOS, drivers, and firmware updates.
■
UCSM updates for systems with Unified Computing System Manager. These updates include
■
minor enhancements and bug fixes that are designed to maintain the compliance of UCSM
with published specifications, release notes, and industry standards.
SMARTnet for UCS
For support of the entire Unified Computing System, Cisco offers the Cisco SMARTnet for UCS
Service. This service provides expert software and hardware support to help sustain
performance and high availability of the unified computing environment. Access to Cisco
Technical Assistance Center (TAC) is provided around the clock, from anywhere in the world.
For UCS blade servers, there is Smart Call Home, which provides proactive, embedded
diagnostics and real-time alerts. For systems that include Unified Computing System Manager,
the support service includes downloads of UCSM upgrades. The Cisco SMARTnet for UCS Service
includes flexible hardware replacement options, including replacement in as little as two hours.
There is also access to Cisco's extensive online technical resources to help maintain optimal
efficiency and uptime of the unified computing environment. You can choose a desired service
listed in Table
Table 20
Product ID (PID)
CON-PREM-B420M4
CON-OSP-B420M4
CON-OSE-B420M4
CON-OS-B420M4
CON-S2P-B420M4
CON-SNTP-B420M4
CON-SNTE-B420M4
CON-SNT-B420M4
32
20.
Cisco SMARTnet for UCS Service
On Site? Description
Yes
Yes
Yes
Yes
No
No
No
No
ONSITE 24X7X2 UCS B420 M4 Blade Server
ONSITE 24X7X4 UCS B420 M4 Blade Server
ONSITE 8X5X4 UCS B420 M4 Blade Server
ONSITE 8X5XNBD UCS B420 M4 Blade Server
SMARTNET 24X7X2 UCS B420 M4 Blade Server
SMARTNET 24X7X4 UCS B420 M4 Blade Server
SMARTNET 8X5X4 UCS B420 M4 Blade Server
SMARTNET 8X5XNBD UCS B420 M4 Blade Server
Cisco UCS B420 M4 Blade Server