Return And Warranty Policies - Crestron SIMPL+ Reference Manual

Crestron SIMPL+

Return and Warranty Policies

Merchandise Returns / Repair Service
CRESTRON Limited Warranty
Language Reference Guide - DOC. 5797G
®
1. No merchandise may be returned for credit, exchange, or service without prior authoriza-
tion from CRESTRON. To obtain warranty service for CRESTRON products, contact the
factory and request an RMA (Return Merchandise Authorization) number. Enclose a note
specifying the nature of the problem, name and phone number of contact person, RMA
number, and return address.
2. Products may be returned for credit, exchange, or service with a CRESTRON Return Mer-
chandise Authorization (RMA) number. Authorized returns must be shipped freight prepaid
to CRESTRON, Cresskill, N.J., or its authorized subsidiaries, with RMA number clearly
marked on the outside of all cartons. Shipments arriving freight collect or without an RMA
number shall be subject to refusal. CRESTRON reserves the right in its sole and absolute
discretion to charge a 15% restocking fee, plus shipping costs, on any products returned
with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by CRE-
STRON, shipping by standard ground carrier. In the event repairs are found to be non-war-
ranty, return freight costs shall be paid by the purchaser.
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materi-
als and workmanship under normal use for a period of three (3) years from the date of purchase from
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical
parts, pantilt heads and power supplies are covered for a period of one (1) year; touchscreen display and
overlay components are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if
any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended, or if it has been subjected to misuse, accidental dam-
age, modification, or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced, or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall CRE-
STRON be liable for incidental or consequential damages of any kind (property or economic damages
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by
a third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties of mer-
chantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are
limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties.
Trademark Information
All brand names, product names, and trademarks are the sole property of their respective owners. Win-
dows is a registered trademark of Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000
are trademarks of Microsoft Corporation.
Software
®
SIMPL+ 363