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22
en | Troubleshooting
7
Troubleshooting
7.1
Contact
If you are unable to resolve a malfunction, please contact your supplier or systems integrator,
or go directly to Bosch Security Systems Customer Service.
The following tables are intended to help you identify the causes of malfunctions and correct
them where possible.
7.2
General malfunctions
Malfunction
No image transmission to
remote station.
No connection
established, no image
transmission.
No audio transmission to
remote station.
The unit does not report
an alarm.
Control of cameras or
other units is not
possible.
F.01U.281.864 | V2 | 2012.12
Possible causes
Camera error.
Faulty cable connections.
The unit's configuration.
Faulty installation.
Wrong IP address.
Faulty data transmission within
the LAN.
The maximum number of
connections has been reached.
Hardware fault.
Faulty cable connections.
Incorrect configuration.
The audio connection is already
in use by another receiver.
Alarm source is not selected.
No alarm response specified.
The cable connection between
the serial interface and the
connected unit is not correct.
The interface parameters do not
match those of the other unit
connected.
Installation Manual
VIP X16 XF E
Recommended solution
Connect local monitor to the
camera and check the camera
function.
Check all cables, plugs, contacts
and connections.
Check all configuration
parameters.
Check all cables, plugs, contacts
and connections.
Check the IP addresses.
Check the data transmission
with e.g. ping.
Wait until there is a free
connection and then call the unit
again.
Check that all connected audio
units are operating correctly.
Check all cables, plugs, contacts
and connections.
Check audio parameters.
Wait until the connection is free
and then call the unit again.
Check alarm source settings.
Specify the desired alarm
response, change the IP
address, if necessary.
Check all cable connections and
ensure all plugs are properly
fitted.
Make sure that the settings of all
units involved are compatible.
Bosch Sicherheitssysteme GmbH
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