Limited Lifetime Hardware Warranty - Cisco Catalyst Express 500-24LC Datasheet

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Table 3. SMARTnet Service and Support Programs
Service and Support
● Cisco SMARTnet, available direct
from Cisco
● Cisco Packaged SMARTnet support
program, available through resellers
Table 4. SMBSA Service and Support Programs
Service and Support
● Cisco SMB Support Assistant direct
from Cisco
● Packaged Cisco SMB Support
Assistant support: available through
resellers
● 24x7 service request (case): SMB
Technical Assistance Center (TAC)
engineers will respond within one
business day during normal business
hours

Limited Lifetime Hardware Warranty:

For details about the Cisco Catalyst Express 500 Series Limited Lifetime Hardware Warranty, visit
http://www.cisco.com/en/US/products/prod_warranties_item09186a00800e6e6e.html.
Features
● Access to software updates 24 hours
a day
● Web access to technical repositories
● Telephone support through the Cisco
Technical Assistance Center (TAC)
● Advance replacement of hardware
parts
Features
● Next business day advance
replacement of hardware, where
available; otherwise same day ship.
● Management tools designed for
SMBs: startup and configuration
assistance, basic health checks and
troubleshooting, inventory and
contract management
Data Sheet
Benefits
● Supplements existing staff
● Helps ensure that functions meet
needs
● Mitigates risk
● Helps enable proactive or expedited
issue resolution
● Lowers total cost of ownership by
using Cisco expertise and knowledge
● Helps minimize network downtime
Benefits
● Lowers cost of ownership by using
Cisco expertise and knowledge
● Minimizes network downtime
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