Service And Support - Cisco Catalyst 3750 Series Datasheet

Table 5
Safety and Compliance (Continued)
Description
Electromagnetic Emissions Certifications
Telco
Warranty

Service and Support

Cisco Systems is committed to minimizing total cost of ownership (TCO). Cisco offers a portfolio of Technical
Support Services to help ensure that Cisco products operate efficiently, remain highly available, and benefit from
the most up-to-date system software. The services and support programs described in the table below are available
as part of the Cisco Desktop Switching Service and Support solution, and are available directly from Cisco and
through resellers.
Table 6
Service and Support
Service and Support
Advanced Services
Cisco Total Implementation
Solutions (TIS), available direct
from Cisco
Cisco Packaged TIS, available
through resellers
Cisco SMARTnet and SMARTnet
Onsite, available direct from Cisco
Cisco Packaged SMARTnet,
available through resellers
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Specification
• FCC Part 15 Class A
• EN 55022: 1998 (CISPR22)
• EN 55024: 1998 (CISPR24)
• VCCI Class A
• AS/NZS 3548 Class A
• CE
• CNS 13438 Class A
• MIC
CLEI code
Limited lifetime warranty
Features
• Project management
• Site survey, configuration, and
deployment
• Installation, text, and cutover
• Training
• Major moves, adds, and changes
• Design review and product staging
• 24-hour access to software
updates
• Web access to technical
repositories
• Telephone support through the
Cisco Technical Assistance Center
(TAC)
• Advance replacement of
hardware parts
Cisco Systems, Inc.
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Benefits
• Supplements existing staff
• Ensures functions meet needs
• Mitigates risk
• Enables proactive or expedited
issue resolution
• Lowers TCO by taking advantage
of Cisco expertise and knowledge
• Minimizes network downtime