Service And Support; Ordering Information - Cisco Catalyst 2960 Series Datasheet

© 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Table 7. Safety and Compliance
Description Specification
Safety Certifications
Electromagnetic
Compatibility Certifications
Environmental Reduction of Hazardous Substances (ROHS) 5
Telco Common Language Equipment Identifier (CLEI) code
Warranty Limited lifetime warranty

Service and Support

Cisco is committed to minimizing total cost of ownership. Our portfolio of technical support
services helps ensure that Cisco products operate efficiently, remain highly available, and benefit
from the most up-to-date system software. The services and support programs described in Table
7 are available as part of the Cisco Desktop Switching Service and Support solution and are
available directly from Cisco and through resellers.
Table 8. Cisco Services and Support Programs
Service and Support
● Cisco Total Implementation
Solutions (TIS), available direct from
Cisco
● Cisco Packaged TIS, available
through resellers
®
● Cisco SMARTnet and SMARTnet
Onsite support, available direct from
Cisco
● Cisco Packaged SMARTnet support
program, available through resellers
● Cisco SMB Support Assistant

Ordering Information

Table 8 gives ordering information for Cisco Catalyst 2960 LAN Base Switches.
● UL 60950-1, First Edition
● CUL to CAN/CSA 22.2 No. 60950-1, First Edition
● TUV/GS to EN 60950-1, First Edition
● CB to IEC 60950-1 with all country deviations
● AS/NZS 60950-1, First Edition
● CE Marking
● NOM (through partners and distributors)
● FCC Part 15 Class A
● EN 55022 Class A (CISPR22)
● EN 55024 (CISPR24)
● AS/NZS CISPR22 Class A
● CE
● CNS13438 Class A
● MIC
● GOST
● China EMC Certifications
Features
● Project management
● Site survey, configuration, and
deployment
● Installation, text, and cutover
● Training
● Major moves, adds, and changes
● Design review and product staging
● 24-hour access to software updates
● Web access to technical repositories
● Telephone support through the Cisco
Technical Assistance Center
● Advance replacement of hardware
parts
Data Sheet
Benefits
● Supplements existing staff
● Helps ensure that functions meet
needs
● Mitigates risk
● Helps enable proactive or expedited
issue resolution
● Lowers total cost of ownership by
taking advantage of Cisco expertise
and knowledge
● Helps minimize network downtime
Page 18 of 21