Dell Latitude 3190 Owner's Manual
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Dell Latitude 3190 Owner's Manual

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Latitude 3190
Owner's Manual
Regulatory Model: P26T
Regulatory Type: P26T004
August 2021
Rev. A02

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Summary of Contents for Dell Latitude 3190

  • Page 1 Latitude 3190 Owner's Manual Regulatory Model: P26T Regulatory Type: P26T004 August 2021 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer................... 6 Safety instructions................................6 Before working inside your computer........................6 Entering Service Mode..............................7 Exiting Service Mode..............................7 Safety precautions.................................7 Electrostatic discharge—ESD protection....................... 8 ESD field service kit ..............................8 Transporting sensitive components.......................... 9 After working inside your computer..........................9 Before working inside your computer...........................
  • Page 4 Removing base cover..............................24 Installing base cover..............................25 Battery....................................26 Lithium-ion battery precautions..........................26 Removing battery................................ 26 Installing battery................................27 Solid State Drive ................................28 Removing M.2 Solid State Drive..........................28 Installing M.2 Solid State Drive ..........................28 Keyboard lattice and Keyboard............................29 Removing keyboard..............................29 Installing keyboard...............................30 Audio board..................................31...
  • Page 5 Downloading drivers................................. 67 Chapter 8: Troubleshooting......................68 Handling swollen Lithium-ion batteries........................68 Enhanced Pre-Boot System Assessment — ePSA diagnostics................69 Running the ePSA Diagnostics..........................69 Real Time Clock reset..............................69 Recovering the operating system..........................70 Chapter 9: Getting help and contacting Dell.................71 Contents...

  • Page 6: Chapter 1: Working On Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Entering Service Mode

    1. Shut down your computer and disconnect the AC adapter. 2. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. 3. Press any key to continue.

  • Page 8: Electrostatic Discharge-Esd Protection

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 9: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Before Working Inside Your Computer

    CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.

  • Page 11: Chapter 2: Chassis View

    Chassis view Topics: • Front open view • Left view • Right view • Palm rest view • Bottom view • Major components of your system Front open view 1. Camera 2. Camera status light 3. Microphone 4. Display Chassis view...

  • Page 12: Left View

    Left view 1. Power connector port 2. HDMI port 3. USB 3.1 Gen 1 port 4. USB 3.1 Gen 1 port Right view 1. Universal audio jack 2. Battery status light 3. Noble wedge lock slot Chassis view...

  • Page 13: Palm Rest View

    Palm rest view 1. Power button/power status light 2. keyboard 3. Touchpad Chassis view...

  • Page 14: Bottom View

    Bottom view 1. Air vents 2. Service tag location 3. Speakers Chassis view...

  • Page 15: Major Components Of Your System

    Major components of your system 1. Base cover Chassis view...
  • Page 16 12. Coin cell NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 17: Chapter 3: Technical Specifications

    Support policy Processor Global Standard Products (GSP) are a subset of Dell’s relationship products that are managed for availability and synchronized transitions on a worldwide basis. They ensure the same platform is available for purchase globally. This allows customers to reduce the number of configurations managed on a worldwide basis, thereby reducing their costs.

  • Page 18: Memory

    Security option Capacity M.2 SSD SATA Up to 256 GB eMMC M.2 2230 64 GB Operating system Your Latitude 3190 supports the following operating systems: ● Windows 10 Pro, 64-bit Audio specifications Feature Specification Types High-definition audio Controller Realtek ALC3246 Stereo Digital audio-out through HDMI—up to 7.1 compressed and uncompressed audio...

  • Page 19: Video

    Video Table 4. Video Controller Type Graphics Capacity External display Maximum Dependency memory type support resolution Intel UHD Pentium Integrated Shared system HDMI 1.4 HDMI 1.4 (UMA): Graphics 605 N5000 memory(Upto 4096x2160 @ 30 eDP(Internal) 8 GB) Intel UHD Celeron N4100 Integrated Shared system HDMI 1.4...

  • Page 20: Display

    Full sized ● X= 19.05 mm key pitch ● Y= 18.05 mm key pitch Backlit keyboard Layout QWERTY/AZERTY/Kanji Touchpad The following table lists the touchpad specifications of your Latitude 3190. Table 10. Touchpad specifications Description Values Touchpad resolution: Horizontal 1221...

  • Page 21: Battery

    Table 10. Touchpad specifications (continued) Description Values Horizontal 3.93 inch (100 mm) Vertical 2.16 inch (55 mm) Touchpad gestures For more information about touchpad gestures available on Windows, see the Microsoft knowledge base article 4027871 at support.microsoft.com. Battery Table 11. Battery Specifications Features Specifications Type...

  • Page 22: Dimensions And Weight

    Table 12. Power adapter specifications (continued) Features Specifications Output current 3.34 A (continuous) Rated output voltage 19.5 VDC Temperature range (Operating) 0 °C to 40 °C (32 °F to 104 °F ) Temperature range (Non-Operating) -40º to 70º C (-40º to 158º F) Dimensions and weight Table 13.

  • Page 23: Chapter 4: Disassembly And Reassembly

    Disassembly and reassembly Topics: • Recommended tools • Screw size list • Base cover • Battery • Solid State Drive • Keyboard lattice and Keyboard • Audio board • Power connector port • Coin-cell battery • Speaker • Touchpad • System board •...

  • Page 24: Base Cover

    Table 14. Screw size list (continued) M2.5X3.5 M2.5x 2.5 M2X2 Big M2.5x7 M2.5x5 M2x3 Big Head Head Component Touchpad Display cable bracket IO bracket WLAN bracket Display assembly Display panel Display hinges Display bezel Base cover Removing base cover 1. Follow the procedure in Before working inside your computer.

  • Page 25: Installing Base Cover

    3. Lift the base cover away from the computer. Installing base cover 1. Place the base cover to align with the screw holders on the system. 2. Press the edges of the cover until it clicks into place. Disassembly and reassembly...

  • Page 26: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 27: Installing Battery

    e. Lift the battery from the computer. Installing battery 1. Insert the battery into the slot on the computer. Disassembly and reassembly...

  • Page 28: Solid State Drive

    2. Affix the adhesive tapes to secure the battery to the system. 3. Connect the battery cable to the connector on the battery. 4. Replace the three M2x3 screws to secure the battery to the computer. 5. Install the: base cover 6.

  • Page 29: Keyboard Lattice And Keyboard

    2. Align the screw hole on the SSD card with the screw hole on the system board. 3. Replace the M2x3 screw that secures the SSD card to the system board. 4. Install the: battery base cover 5. Follow the procedure in After working inside your computer.

  • Page 30: Installing Keyboard

    NOTE: When installing the keyboard of Latitude 3190 the keyboard FPC must be inserted through the gap carefully at the top side of the palm rest before securing the keyboard onto the system. Improper reassembly of the keyboard FPC before replacing the keyboard results in inability to connect the keyboard FPC to the system board or damage to the FPC.

  • Page 31: Audio Board

    base cover 4. Follow the procedure in After working inside your computer. Audio board Removing audio board 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To remove the audio board: a. Lift the latch and disconnect the audio cable from the connector on the audio board [1]. b.

  • Page 32: Power Connector Port

    base cover 5. Follow the procedure in After working inside your computer. Power connector port Removing power connector port 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To remove the power connector port: a.

  • Page 33: Coin-Cell Battery

    base cover 5. Follow the procedure in After working inside your computer. Coin-cell battery Removing coin cell battery 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To remove the coin cell battery: a.

  • Page 34: Speaker

    Speaker Removing speakers 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To remove the speaker: NOTE: When removing the speaker, the audio daughter board FFC must be disconnected from the system board and then peeled back from the palm rest to unpeel the pieces of clear tape.

  • Page 35: Installing Speakers

    Installing speakers 1. Place the speakers into the slots on the computer. 2. Route the speaker cable through the retention clips through routing channel. 3. Affix the adhesive tape to secure the speaker cable on the computer. 4. Connect the speaker cable to the connector on the system board. 5.
  • Page 36 4. To remove touchpad metal bracket: a. Remove the 5 M2X2 screws and one M2x3 screw that secure the metal bracket to the system. b. Lift the metal bracket away from the system [3] Disassembly and reassembly...

  • Page 37: Installing The Touchpad

    5. Remove the touchpad from the computer. Installing the touchpad 1. Place the touchpad into the slot on the system. 2. Align and place touchpad bracket over the plastic hold down and replace the five M2X2 screws and one M2x3 to secure it to the system.

  • Page 38: System Board

    NOTE: The latitude 3190 does not have a heat sink and fan assembly. However, the CPU is covered by a thermal plate and aluminum shielding which should not be disassembled from the system board.
  • Page 39 4. To remove metal bracket on the system board: a. Remove the two M2x3 screws that secure the IO bracket to the system board [1]. b. Lift the IO bracket from the system board [2]. Disassembly and reassembly...
  • Page 40 5. To remove the metal bracket (WLAN and display cable): a. Remove the M2x3 screw and lift the metal bracket that secures the WLAN card on the system board [1, 2] b. Disconnect the WLAN cables [3]. c. Remove the two M2.0 x 3.0 screws and lift the metal bracket that secures the display cable on the computer [4, 5] d.
  • Page 41 6. To remove the system board: a. Remove the five M2x3 screws that secure the system board on the palm rest assembly [1]. b. Lift the system board off the palm- rest assembly [2]. Disassembly and reassembly...

  • Page 42: Installing System Board

    Installing system board 1. Align the system board with the screw holders on the palm rest assembly. 2. Replace the five M2x3 screws to secure the system board to the palm rest assembly. 3. Connect the display cable to the connector on the system board. 4.

  • Page 43: Display Assembly

    Display assembly Removing display assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3. To remove cables: a. Remove the M2x3 screw [1] and lift the metal bracket that secures the WLAN card on the system board [2]. b.
  • Page 44 5. To remove the display assembly: a. Remove the five M2.5x5 screws that secure the display assembly to the computer [1]. b. Lift the display assembly from the computer [2]. Disassembly and reassembly...

  • Page 45: Installing Display Assembly

    NOTE: The display bezel of Latitude 3190 is a disposable service part that should be replaced with a new display bezel anytime it is removed from the system. This also applies to removal of the bezel during the replacement of the display panel, and display back-cover and antenna assembly.

  • Page 46: Installing Display Bezel

    Installing display bezel 1. Place the display bezel on the display assembly. 2. Starting from the top corner, press on the display bezel and work around the entire bezel until it clicks on to the display assembly. 3. Replace the four M2.5X3.5 screws to secure the display bezel to the display assembly. 4.

  • Page 47: Installing Display Panel

    4. To remove display panel: a. Peel off the adhesive tape [1]. b. Disconnect the display cable from the connector on the display panel [2]. Installing display panel 1. Connect the display cable to the connector, and affix the tape. Disassembly and reassembly...

  • Page 48: Camera

    NOTE: When replacing the display cable onto the display back- cover of the Latitude 3190, on-site technicians must first disconnect the cable from the camera module, and carefully peel back the pieces of aluminum foil securing the display cable to the display back-cover, and then re-adhere the foil after replacing the display cable, as indicated in the image below.

  • Page 49: Installing Camera

    NOTE: When replacing the display cable onto the display back- cover of the Latitude 3190, on-site technicians must first disconnect the cable from the camera module, and carefully peel back the pieces of aluminum foil securing the display cable to the display back-cover, and then re-adhere the foil after replacing the display cable, as indicated in the image below.

  • Page 50: Installing Display Hinges

    Installing display hinges 1. Place the display hinges on the display back cover. 2. Replace the four M2.5x2.5 screws to secure the display hinges to the display back cover. . 3. Install the: display panel display bezel display assembly battery base cover 4.
  • Page 51 Touchpad is not a standalone component and is assembled along with the palm rest. NOTE: The component you are left with is the palm rest. 3. Install the following components on the new palm rest: display assembly speaker coin cell battery power connector audio keyboard...

  • Page 52: Chapter 5: Technology And Components

    Technology and components NOTE: Instructions provided in this section are applicable on computers shipped with Windows operating system. Windows is factory-installed with this computer. Topics: • DDR4 • USB features • HDMI 1.4 DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM.

  • Page 53: Usb Features

    Figure 2. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on.
  • Page 54 ● Full-duplex data transfers and support for new transfer types ● Backward USB 2.0 compatibility ● New connectors and cable The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1. Speed Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and Full-Speed.

  • Page 55: Hdmi 1.4

    ● USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters ● USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers ● USB 3.0/USB 3.1 Gen 1 Solid-state Drives ● USB 3.0/USB 3.1 Gen 1 RAIDs ● Optical Media Drives ● Multimedia Devices ●...

  • Page 56: Chapter 6: System Setup Options

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 57: Navigation Keys

    If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down or restart your computer and try again. NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup. General screen options This section lists the primary hardware features of your computer.

  • Page 58: System Configuration Screen Options

    Option Description ● Device Information: Primary hard drive, SATA, Passthrough MAC address, Video Controller, Video BIOS Version, Video Memory, Panel Type, Native Resolution, Audio Controller, Wi-Fi Device, Bluetooth Device Battery Displays the battery status health and whether the AC adapter is installed. Information Boot Sequence Allows you to change the order in which the computer attempts to find an operating system.

  • Page 59: Video Screen Options

    Video screen options Option Description LCD Brightness Allows you to set the display brightness depending up on the power source—On Battery and On AC. The LCD brightness is independent for battery and AC adapter. It can be set using the slider. Security screen options Option Description...

  • Page 60: Secure Boot Screen Options

    Option Description ● Clear ● PPI Bypass for Clear Commands Computrace Allows you to activate or disable the optional Computrace software The options are: ● Deactivate ● Disable ● Activate—enabled by default NOTE: The Activate and Disable options will permanently activate or disable the feature and no further changes will be allowed.

  • Page 61: Performance Screen Options

    Option Description Enclave Memory This option sets SGX Enclave Reserve Memory Size. The options are: Size ● 32 MB ● 64 MB ● 128 MB Performance screen options Option Description Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature. ●...

  • Page 62: Post Behavior Screen Options

    Battery Charge ● Adaptive—enabled by default Configuration ● Standard—Fully charges your battery at a standard rate. ● ExpressCharge—The battery charges over a shorter time using Dell’s fast charging technology This option is enabled by default. ● Primarily AC use ● Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.

  • Page 63: Virtualization Support Screen Options

    Virtualization support screen options Option Description Virtualization Allows you to enable or disable the Intel Virtualization Technology. Enable Intel Virtualization Technology: This option is enabled by default. VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel®...

  • Page 64: Supportassist System Resolution

    SupportAssist system resolution Option Description Auto OS The Auto OS Recovery Threshold setup option controls the automatic boot flow for SupportAssist Recovery System Resolution Console and for Dell OS Recovery Tool. Threshold ● OFF ● 1 ● 2 (default) ● 3...

  • Page 65: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 66: Assigning A System Setup Password

    Table 16. System and setup password (continued) Password type Description Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer. CAUTION: The password features provide a basic level of security for the data on your computer.

  • Page 67: Chapter 7: Software

    • Downloading drivers Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Operating system configurations This topic lists the operating system supported by Latitude 3190.

  • Page 68: Chapter 8: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 69: Enhanced Pre-Boot System Assessment - Epsa Diagnostics

    Real Time Clock reset The Real Time Clock (RTC) reset function allows you to recover your Dell system from No POST/No Boot/No Power situations. To initiate the RTC reset on the system make sure system is in a power-off state and is connected to power source .

  • Page 70: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 71: Chapter 9: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 18. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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