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IBM SDMC Troubleshooting, Service, And Support

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Summary of Contents for IBM SDMC

  • Page 1 Power Systems Troubleshooting, service, and support using SDMC...
  • Page 3 Power Systems Troubleshooting, service, and support using SDMC...
  • Page 4 Before using this information and the product it supports, read the information in “Safety notices” on page v, “Notices” on page 41, the IBM Systems Safety Notices manual, G229-9054, and the IBM Environmental Notices and User Guide, Z125–5823. This edition applies to IBM Systems Director Management Console Version 6 Release 730 and to all subsequent releases and modifications until otherwise indicated in new editions.

  • Page 5: Table Of Contents

    Configuring Systems Director Management Console RAID . 16 Backing up partition profiles . 17 Systems Director Management Console problem analysis . . 17 Entry point for SDMC problem determination . . 19 Beginning SDMC problem determination . 19 Step 1. SDMC problem determination . 19 Step 2.
  • Page 6 Manually collect support files . . 35 Manually submitting support files to IBM support . . 37 Managing Systems call-home . 37 Managing Customer Information . . 37 Add a new contact . . 38 Edit contact information . . 38 Edit the systems or groups associated with a contact .

  • Page 7: Safety Notices

    Laser safety information ® servers can use I/O cards or features that are fiber-optic based and that utilize lasers or LEDs. Laser compliance IBM servers may be installed inside or outside of an IT equipment rack. © Copyright IBM Corp. 2011...
  • Page 8 Electrical voltage and current from power, telephone, and communication cables are hazardous. To avoid a shock hazard: v Connect power to this unit only with the IBM provided power cord. Do not use the IBM provided power cord for any other product.
  • Page 9 Observe the following precautions when working on or around your IT rack system: v Heavy equipment–personal injury or equipment damage might result if mishandled. v Always lower the leveling pads on the rack cabinet. v Always install stabilizer brackets on the rack cabinet. v To avoid hazardous conditions due to uneven mechanical loading, always install the heaviest devices in the bottom of the rack cabinet.
  • Page 10 Pack the rack cabinet in the original packaging material, or equivalent. Also lower the leveling pads to raise the casters off of the pallet and bolt the rack cabinet to the pallet. (R002) (L001) (L002) viii Troubleshooting, service, and support using SDMC...
  • Page 11 (L003) All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for class 1 laser products. Outside the U.S., they are certified to be in compliance with IEC 60825 as a class 1 laser product.
  • Page 12 Exchange only with the IBM-approved part. Recycle or discard the battery as instructed by local regulations. In the United States, IBM has a process for the collection of this battery. For information, call 1-800-426-4333. Have the IBM part number for the battery unit available when you call. (C003)

  • Page 13: Troubleshooting, Service, And Support Using Systems Director Management Console

    (Cxxx-Hxxx). SDMC connection error codes are 6 digits in length and begin with a 0. All other SDMC error codes are 8 digits in length and begin with the alphabetic characters HSC. The SDMC error codes are organized in...
  • Page 14 9. Click the file link number listed under File link. The file for the hardware maintenance manual opens. Diagnostics, test, and recovery This task describes some of the diagnostic tools available for use on your SDMC hardware related problems. Choose from one of the following procedures to help in diagnosing a hardware related problem.

  • Page 15: Removal And Replacement Procedures

    2. Turn on the power to the SDMC and press F2 when the message F2 for Diagnostics is displayed, press F2. 3. If prompted, type the appropriate password, then press Enter. 4. Select either Extended or Basic from the top of the screen.

  • Page 16: 7042-Cr6 System Parts

    Recovering an SDMC after replacing a disk drive If you must replace a disk drive, you must recover the SDMC image and restore your stored profile data. Go to “Reinstalling the Systems Director Management Console appliance code” on page 15 for more information.
  • Page 17 Note: Each PC hardware maintenance manual might reference more than one machine type in its title. If necessary, to cross-reference to the original PC hardware maintenance manual, make sure that you find the hardware maintenance manual for the PC machine type and model for the SDMC that you are servicing.
  • Page 18 1. Field replaceable units (FRUs) must be serviced only by an authorized service provider. 2. Customer replaceable units (CRUs) can be replaced by the customer. Definitions of tier 1 and tier 2 CRUs for this model SDMC follow: Troubleshooting, service, and support using SDMC...
  • Page 19 Tier 1 CRU A procedure that a customer can perform without input from a service provider. The procedure used to service this type of component is usually required to be done by the customer. Tier 2 CRU A procedure that a customer can perform, but might require support from a service provider. The procedure used to service this component is not usually required to be done by the customer.
  • Page 20 The 7042-CR6 parts that are listed in the following table are not illustrated. Table 4. 7042-CR6 parts listing (continued) Description Tier 1 Tier 2 Part number Cable, hard disk drive configuration 59Y3918 Cable, operator panel 46C4139 Troubleshooting, service, and support using SDMC...
  • Page 21 NetXtreme II 1000 Express quad port Ethernet adapter 49Y4222 QLogic 10Gb SFP+ SR optical transceiver 42C1816 ® QLogic 10Gb CNA for IBM System x 42C1802 Brocade 10Gb SFP+ SR optical transceiver 42C1819 Brocade 10Gb CNA for IBM System x 42C1822...
  • Page 22 The keyboards identified in the following table can be attached to any SDMC. Notes: 1. All keyboards are considered a Tier 1 customer replaceable unit (CRU). 2. You must have the specific character set designed for each language installed on your SDMC. Keyboard country and region code FRU/CRU part number U.S.
  • Page 23 Keyboard country and region code FRU/CRU part number Polish 10N6979 Portuguese 10N6976 Romanian 89P8326 Russian 10N6986 Russian/Cyrillic 89P8328 Serbian/Cyrillic 89P8329 Slovak 10N6980 Spanish 10N6961 Swedish/Finnish 10N6870 Swiss/French/German 10N6973 Thailand 89P8334 Turkish 440 10N6982 Turkish 179 89P8336 U.K. English 10N6960 U.S. 89P8338 Yugoslav/Latin 89P8339...
  • Page 24 Cyprus, Dubai, Fiji, Ghana, India, Iraq, Ireland, Kenya, Kuwait, Malawi, Malaysia, Malta, Nepal, Nigeria, Polynesia, Qatar, Sierra Leone, Singapore, Tanzania, Uganda, United Kingdom, Yemen, Zambia 14F0051 Liechtenstein, Switzerland 14F0069 Chile, Ethiopia, Italy, Libya, Somalia 14F0087 Israel Troubleshooting, service, and support using SDMC...

  • Page 25: Troubleshooting The Systems Director Management Console

    Note: This procedure is not concurrent. When the data is restored, the server powers on to Partition Standby. To restore stored profile data on the SDMC hard disk, you must be a member of one of the following roles: v Super administrator...

  • Page 26: Powering On And Off The Systems Director Management Console And System

    Attention: If possible, shut down all applications and virtual servers before powering off the system. Using either the power-on button on the control panel or entering commands at the SDMC to stop the system can cause unpredictable results in the data files. Also, the next time you start the system, it might take longer if all applications are not ended before stopping the system.

  • Page 27: Reinstalling The Systems Director Management Console Appliance Code

    (POST). This test performs checks to ensure that the hardware is functioning correctly before the operating system is loaded. During the POST, codes indicating the progress of the POST might be displayed. After the POST is complete, the SDMC operating appliance code loads and a login prompt is displayed.

  • Page 28: Configuring Systems Director Management Console Raid

    To install the SDMC interface or appliance code from recovery media, perform the following steps: 1. Insert the first DVD and restart the system. If SDMC is already installed, a prompt displays if you want to erase all existing data on disk.

  • Page 29: Backing Up Partition Profiles

    3. Type the name you want to use for this backup file. Click OK. Systems Director Management Console problem analysis Use this information to diagnose and repair problems that are related to the IBM Systems Director Management Console (SDMC). Troubleshooting, service, and support using Systems Director Management Console...
  • Page 30 For SDMC parts information, see SDMC parts. Because the personal computer that is used for your SDMC can be serviced by the customer, you are the service provider for your SDMC. To find links to the appropriate personal computer hardware maintenance information, see “Equivalent maintenance information for the SDMC PC”...

  • Page 31: Entry Point For Sdmc Problem Determination

    Step 1. SDMC problem determination: 1. If the SDMC is running, shut down the console after you exit the graphical user interface. The PC power turns off automatically. If the PC cannot turn off the power, then turn off the power switch.

  • Page 32: Step 2. Sdmc Problem Determination

    Step 3. SDMC problem determination: Attention: This step requires SDMC support assistance. Contact SDMC support before continuing. 1. If you are directed to reload the SDMC from the recovery DVD and then reload the backup profile and configuration data, see Recovering the SDMC.

  • Page 33: Testing The Sdmc

    Use these procedures when you are directed to them from the SDMC problem analysis procedure to test the SDMC. If a failure is detected, you are instructed to fix the failing part and then verify the repair. Testing for a power problem: To troubleshoot a power problem on the PC, see the service documentation for the PC on which your SDMC is based.

  • Page 34: Testing The Sdmc Ethernet Adapter

    No: Set the Ethernet configuration values to their correct settings. Then go back to step 1. v Yes: Go to step 3. 3. Can the IP address of the SDMC be 'pinged' by another system that is able to 'see' the SDMC on the network? v No: Go to step 4.

  • Page 35: Testing The Sdmc Dvd-Rom Drive

    SDMC personal computer model. 4. If you exchanged the disk drive, restore the SDMC image to the new disk drive. 5. Use the information in “Performing system unit testing by using PC-Doctor” on page 21 to test the PC.
  • Page 36 If you are attempting a restore procedure, turn off the PC power. v For any other operation, shut down the SDMC, and then turn off the PC power. Note: For shutdown procedures, see SDMC and system power on and power off procedures.

  • Page 37: Testing The Sdmc Display

    Learn about the prerequisites needed and the tasks that must be performed when you replace an IBM Systems Director Management Console (SDMC). If you are replacing an SDMC that is set up as a DHCP server, you must first reinstall the SDMC code base by using one of the following options: v The recovery media that was provided with your SDMC.

  • Page 38: Verifying That Your Systems Director Management Console Dhcp Private Network Is Configured Correctly

    Note: If your SDMC is set up as a DHCP server on a private network, do not use the static IP commands smcli discover to change SDMC connection settings. These commands are intended for use on a public network only, where the SDMC is not set up as DHCP server and managed servers use static IP addresses.

  • Page 39: Determining Your Systems Director Management Console Appliance Code Version And Release

    3. Display a list of the DHCP IP addresses that have been assigned. To do this, type the following SDMC command: cat /var/lib/dhcp/db/dhcpd.leases The output of this command lists all IP addresses that have been assigned by the SDMC's DHCP server.

  • Page 40: Shutting Down The Sdmc

    Use this procedure for a system that was previously connected to the same SDMC and is now in Not Available state. If you have a new system, a new SDMC, or have moved your system to a different SDMC, see “Correcting a connection problem between the Systems Director Management Console and a server”...

  • Page 41: Correcting An Incomplete State For A Server

    Verify that Ethernet link status is good on all network segments which exist between the SDMC and the server. c. If you think the network might be the problem, connect a cable from the SDMC to the service processor and try to ping the failing system. Then choose from the following options: v If the ping is successful, replace the cables the way they were and correct the network problem.

  • Page 42: Correcting A Recovery State For A Server

    3. Stop the operating system and server by choosing from the following options: v If you have an SDMC, shut down all virtual servers and the server. For instructions, see “Powering on and off the Systems Director Management Console and system” on page 14. Then continue with step 6 on page 31.

  • Page 43: Service Management

    Manually submitting service request using Service and Support Manager Use the steps in this topic to submit a service request to the IBM service provider. This task reports problems that occurred on your IBM Systems Director Management Console (SDMC) or the server to the service provider (for example, the mouse does not work) or lets you test problem reporting.

  • Page 44: Managing Serviceable Problems By Using Service And Support Manager

    5. Select the option Run now or Schedule. If you select Schedule, enter the values for Time, Date and Frequency. The problems are reported to the service provider for the SDMC. You can set options to notify the user on email about the completion status of the service request job under Notification.

  • Page 45: Preparing For Hot Repair Or Upgrade

    3. Select the I/O Unit or PCI slot to either activate or deactivate for this managed server. Only units or slots that reside in a power domain can be powered on or off. The corresponding power on/off buttons will be disabled for location codes that are not controlled by an IBM Systems Director Management Console 4.

  • Page 46: Adding Or Removing Fru

    7. Click Add to add the FRU location to Pending Actions. 8. Click Launch Procedure to begin removing the FRUs listed in Pending Actions. 9. Click Finish when you have completed the FRU removal. Troubleshooting, service, and support using SDMC...

  • Page 47: Opening Or Closing Mes

    Manager detects the problem and collects hardware problem data from the monitored endpoint system and stores this data in the form of a support file that can later be transmitted to IBM support for diagnostic purposes. Service and Support Manager uses different data collectors depending on the operating system of the endpoint system.
  • Page 48 Service and Support Manager automatically transmits the serviceable hardware problem and the associated support file to the IBM service provider for diagnosis. However, there may be a case where additional support files were not collected because they were too large in size, or are not part of the automated process.

  • Page 49: Manually Submitting Support Files To Ibm Support

    Manually submitting support files to IBM support Support files are collections of system data, dump files, and more that can be used by IBM support for diagnostic purposes. Use the steps in this topic to manually submit support files: Service and Support Manager uses data collectors like Dynamic System Analysis on IBM System x systems and the snap command on AIX to collect system information that is stored in a support file and then sent to IBM support and used for diagnostic purposes.

  • Page 50: Add A New Contact

    1. From the main Service and Support Manager page, click Manage your system contacts. 2. On the Service contact list, right-click the name of the contact whose information you want to edit. 3. Select Properties. Troubleshooting, service, and support using SDMC...

  • Page 51: Delete Contact Information

    Request authorization for Electronic Service Agent. Electronic Service Agent associates your system with an IBM ID and allows access to system information through the Electronic Services website. This registration is also used by your operating system to automate service processes for your AIX or IBM i operation system.

  • Page 52: Service And Support Manager Getting Started Wizard

    2. On the IBM IDs page, provide a user ID that is registered with the Electronic Service Agent. If you do not have an IBM ID, you can register at http://www.ibm.com/registration. You can designate a user ID as a primary IBM ID and another user ID as a secondary IBM ID.

  • Page 53: Notices

    All statements regarding the manufacturer's future direction or intent are subject to change or withdrawal without notice, and represent goals and objectives only. The manufacturer's prices shown are the manufacturer's suggested retail prices, are current and are subject to change without notice. Dealer prices may vary. © Copyright IBM Corp. 2011...

  • Page 54: Trademarks

    IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at Copyright and trademark information at www.ibm.com/legal/copytrade.shtml.
  • Page 55 Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 56 Electromagnetic Interference (EMI) Statement - People's Republic of China Declaration: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may need to perform practical action. Troubleshooting, service, and support using SDMC...
  • Page 57 Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung von IBM verändert bzw.

  • Page 58: Class B Notices

    This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. Troubleshooting, service, and support using SDMC...
  • Page 59 Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM-authorized dealers. IBM is not responsible for any radio or television interference caused by unauthorized changes or modifications to this equipment.
  • Page 60 Confirmed Harmonics Guideline with Modifications (products greater than 20 A per phase) IBM Taiwan Contact Information Electromagnetic Interference (EMI) Statement - Korea Germany Compliance Statement Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse B EU-Richtlinie zur Elektromagnetischen Verträglichkeit Troubleshooting, service, and support using SDMC...

  • Page 61: Terms And Conditions

    Permissions for the use of these publications are granted subject to the following terms and conditions. Applicability: These terms and conditions are in addition to any terms of use for the IBM website. Personal Use: You may reproduce these publications for your personal, noncommercial use provided that all proprietary notices are preserved.
  • Page 62 IBM reserves the right to withdraw the permissions granted herein whenever, in its discretion, the use of the publications is detrimental to its interest or, as determined by IBM, the above instructions are not being properly followed. You may not download, export or re-export this information except in full compliance with all applicable laws and regulations, including all United States export laws and regulations.
  • Page 64 Printed in USA...

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7042-cr6

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