Troubleshooting - Rio GO User Manual

Problem
I have lost my keys.
The laser treatment is
not starting when the
© Copyright The Dezac Group Ltd. 2014
treatment button is
pressed.
No lights are working
on the unit.

TROUBLESHOOTING

Solution
Make a note of the serial number of your product from the base of the unit and
contact Customer Care who will be happy to send you a replacement key.
Ensure the touch pins are making contact with the skin and you are in a well lit
room.
Ensure the adapter plug is turned on at the wall and the power lead is fully inserted
in the bottom of the unit.
If controls on the unit are left untouched for 20 minutes, the system will shut down.
To restart, use the security key and enter the security code sequence.
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