Troubleshooting - Canon 310 Software Manual

Troubleshooting

? Can't download images or camcorder is not recognized when the
camcorder is connected via the USB interface.
➜ Computer doesn't support the USB interface.
The USB interface is not supported for computers not in compliance with the
following requirements. Acquire the necessary system to use the USB interface.
Requirements
• Built-in USB interface on a system preinstalled with one of Windows 98/
Windows Me/Windows 2000/Windows XP.
➜ [From Canon Camera] is selected on the browser window.
Change the selection to [From Dcim].
➜ Camcorder is not correctly connected to the computer.
Read "Connecting the Camcorder to a Computer" (
connection.
Ensure that you are using the correct cable and that its connectors are in good
shape.
➜ If you are experiencing operational problems, detach the USB cable from
the camcorder and computer and terminate the connection. Restart the
computer and then reconnect the camcorder.
➜ DVC Storage Driver is not installed properly.
First uninstall the DVC Storage Driver and then reinstall it. To learn how to
uninstall it, see "Uninstalling the DVC Storage Driver". To learn how to install
it, see "Installing the DVC Storage Driver".
? Can't install the DVC Storage Driver correctly.
First, Check the Following
➜ Does your computer comply with these requirements?
Does the system have a built-in USB port and did it come with Windows 98
(First or Second Edition), Windows Me, Windows 2000, or Windows XP
preinstalled?
(The USB interface is not supported for systems not complying with the above
conditions.)
➜ Is the camcorder correctly connected to the computer?
Please see "Connecting the Camcorder to a Computer" (
➜ Are you using the AC power adapter to power the camcorder?
• If the Problem Is Not Mentioned Above
If the DVC Storage Driver is not correctly installed, it is possible that Windows
is not recognizing the DVC Storage Driver. Uninstall the DVC Storage Driver
according to the instructions before reinstalling it according to the instructions in
"Installing the DVC Storage Driver".
32) and check the
32).
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