Troubleshooting Table - Kohler STERLING 402040 Homeowner's Manual

Troubleshooting Guide (cont.)

Troubleshooting Table

Symptoms Recommended Action
1. Poor flush. A. Adjust the tank water level to match the
waterline.
B. Fully open the water supply shut-off valve.
C. Clear obstructions from the trapway, jet or bowl
rim holes.
D. Clear obstructions in the soil pipe or vent pipe.
2. No flush. A. Make sure the push button rods are in place.
Adjust as needed per the "Install the Push
Buttons" section.
3. The fill A. Adjust push button rods for proper slack so the
valve turns flush valve seal isn't held off the flush valve.
on/off by
itself, or it
runs,
allowing
water to
enter the
tank.
B. Clean or replace the flush valve seal if it is worn,
dirty, or misaligned with the valve seat or flush
valve seat is damaged.
C. Remove the tank and tighten the flush valve nut
if flush valve gasket is leaking. Do not
overtighten. If leakage continues, replace the
gasket.
D. Clean the fill valve seat/seat washer of debris, or
replace the piston/seat washer assembly.
E. Replace the fill valve if the valve float sinks.
F. Adjust the tank water level if it is too high.
4. Long tank A. Fully open the water supply shut-off valve.
fill cycle.
B. Clean the valve inlet, valve head, or supply line.
Flush the lines.
5. Noisy tank A. Partially close the water supply shut-off valve if
fill cycle. the water pressure to the toilet is too high. Check
the toilet performance following any such
adjustment.
B. Remove dirt or obstructions from the valve head.
Flush the lines.
Sterling 7 1058763-5-A