Troubleshooting Guide; Before Calling For Service - Kenmore 111.6914 Series Use & Care Manual

BEFORE CALLING FOR SERVICE

Checkpoints
If the dryer operates abnormally, first check the list of problems in the table below and try the suggested actions.
Problem
Does not run.
Does not heat.
Does not dry.
Is noisy.
Dries unevenly
Has odors.

TROUBLESHOOTING GUIDE

• Make sure the door is latched shut.
• Make sure the power cord is plugged into a live electrical outlet.
• Check your home's circuit breakers or fuses.
• Press or tap Start/Pause again if the door is opened during a cycle.
• Clean the lint filter.
• Check your home's circuit breakers or fuses.
• Some cycles do not require heating. Check the selected cycle again.
• Clean the lint filter and exhaust duct.
• The dryer may have moved into the cool-down phase of the cycle.
• Turn off the Energy Saver option for the Normal cycles.
When the Energy Saver option is on the dryer performs an air dry process in the
beginning of the cycle to reduce energy consumption.
The air dry process does not use heated air, so you may feel that the dryer is not being
heated, but this normal.
• Check all of the above, plus...
• Make sure the exhaust hood outside your home can open and close freely.
• Check the exhaust system for lint buildup. Ducting should be inspected and cleaned
annually.
• Use a 4" rigid metal exhaust duct.
• Do not overload. 1 wash load = 1 dryer load.
• Dry heavy items and light weight items separately.
• Large, bulky items, such as blankets or comforters, may require repositioning to ensure
even drying.
• Make sure that your washer is draining properly and extracting adequate water from the
load.
• The load may be too small to tumble properly. Add a few towels and restart the dryer.
• The load may be too large to tumble properly. Remove some items and restart the dryer.
• Clean the lint filter.
• Check the load for objects such as coins, loose buttons, nails, etc.
Remove promptly.
• It is normal to hear the dryer heating element cycle on and off during the drying cycle.
• Make sure the dryer is leveled properly as outlined in the installation instructions.
• It is normal for the dryer to hum due to the high velocity of air moving through the dryer drum,
fan, or exhaust system.
• Seams, pockets, and other similarly heavy areas may not be completely dry when the rest of
the load has reached the selected dryness level.
This is normal. You can choose a higher dryness level or a cycle that involves a higher dryness
level.
• If one heavy item is dried with a light weight load, such as one towel with sheets, it is possible
that the heavy item will not be completely dry when the rest of the load has reached the
selected dryness level.
• For the best drying results, dry heavy items and light weight items separately.
• Household odors from paint, varnish, strong cleaners, etc. may enter the dryer with the
surrounding room air.
This is normal as the dryer draws the air from the room, heats it, pulls it through the
tumbler, and exhausts it outside.
• When these odors linger in the air, completely ventilate the room before using the dryer.
• Run the Touch Up cycle with an empty drum to help exhaust odors from the dryer.
Action
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